Customer Services Advisor

• Manage customer order books (UK & Export)
• Process orders via EDI/Email and transfer to ERP system
• Handle customer queries (e.g., deliveries, pricing, invoices, product availability)
• Perform administrative tasks including matching invoices to PODs and posting to customers
• Support Customer Service team members as needed
• Prepare and process shipping documentation for international shipments (e.g., despatch notes, commercial invoices, customs paperwork)
• Ensure compliance with export/import regulations and maintain records for audits
• Liaise with freight forwarders and carriers to book shipments and resolve logistical issues
• Monitor shipments, timelines, and inventory, optimizing procedures and minimizing costs
• Communicate shipment progress to customers and Sales team
• Collaborate with production and Sales to ensure timely delivery and project updates
• Generate Purchase Orders, commercial invoices, and certificates (COO, ATR)
• apply Incoterms knowledge
• Ensure KPIs are met and participate in project progress meetings

• A minimum of 2 years customer service experience (UK and Export would be preferable within FMCG)
• Export experience or knowledge of preparing shipping paperwork and dealing with couriers
• A confident communicator with an excellent telephone manner
• Efficient administration skills and good attention to detail
• Ability to use own initiative with a can do attitude
• Ability to work in a high pressured, fast paced environment
• IT Literate including Excel and Word
• Familiar with systems including EDI, Access and SAP (preferable but not essential)

Familiar with systems including EDI, Access and SAP