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Customer Services Advisor

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Office Angels

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Location:
United Kingdom, Burton-On-Trent

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

24000.00 - 25000.00 GBP / Year

Job Description:

This is an exciting chance to become part of a highly respected business, where you'll work within a close-knit and welcoming team. As a key member of the customer service department, you'll play an essential role in the day-to-day operations, whether it's answering customer enquiries or resolving issues, your efforts will directly contribute to a dynamic, customer-centric environment. This company thrives on collaboration and is committed to delivering outstanding service to its members.

Job Responsibility:

  • Delivering exceptional customer service through email correspondence
  • Handling customer calls and email enquiries, resolving issues efficiently in line with SLA's
  • Taking ownership of individual enquiries and requests using a ticketing system
  • Taking ownership of individual tickets and ensure timely resolutions
  • Collaborating with a small team to manage a high volume of email communications

Requirements:

  • previous experience in a customer service or administrative based role
  • confident using Word, Excel, and CRM systems
  • excellent grammar and writing skills

Nice to have:

  • Process-driven
  • Detail-oriented
  • Resilient
  • Kind and collaborative
What we offer:
  • 25 days holiday plus extra day for your birthday and 8 bank holidays
  • free parking
  • health care plan
  • hybrid working
  • flexible hours

Additional Information:

Job Posted:
August 15, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:
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