Customer Services Advisor

• To complete a daily Out Bound Diary, building relationships with Customers, whilst work on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines
• Taking a high volume of incoming calls which include customer complaints, queries, orders etc., contacting potential customers, order processing and arranging deliveries
• To ensure high standards of customer services, taking and inputting orders efficiently and accurately
• Have the ability to convert Incoming calls to Planned Out-Bound calls
• To have a clear and personable telephone manner
• Take ownership of solving customer issues through pro-active customer service
• To promote the sale of LWC Drinks own brand products
• To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs
• Building relationships with weekly telesales customers, being a regular point of contact
• To promote from our promotional brochure and up sell specific drives
• Understanding the need to target specific Customers with products that are relevant to them
• Be responsible for certain administration duties within the office
• confirmation, sorting the post, filing, processing orders etc
• Plan calls and target GAPs in supply using relevant systems

• Excellent Customer Service Skills
• Use of Microsoft Excel for spreadsheets and records
• Good teamwork skills
• Good communication and relationship building skills
• Good product knowledge

A discretionary £2000 bonus may be granted annually, subject to performance against defined KPIs