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Customer Services Advisor

Travelodge Hotels Limited

Location:
United Kingdom , Thame

Category:
Customer Service

Contract Type:
Not provided

Salary:

25700.00 GBP / Year

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Job Description:

Find where you belong! Are you an ambitious individual that enjoys a fast-paced environment which is integral in supporting our customers and hotel teams alike? Do you enjoy working in an office based environment where customer care and accuracy is key to success. If so, we’re looking for enthusiastic individuals with a hunger to succeed, develop and grow in one of the UK’s fastest growing companies.

Job Responsibility:

Deliver a first time resolution for all customer contacts received via web portal, email, letter, live chat and telephone
Ensure outcomes and responses to customers meet defined brand standards
Handle sensitive customer information confidentially while adhering to PCI compliance
Make outbound calls to customers to resolve contacts quickly and fairly

Requirements:

Passion for customer service
People focused
Great attention to detail
Drive for results
Confident individual who can liaise professionally via many different platforms

What we offer:

50% personal discount for hotel bookings and great friends and family discounts
Contributory pension scheme
25 days holiday + bank holidays, increasing with length of service
Annual bonus (discretionary)
A focus on learning and career development

Additional Information:

Job Posted:
March 03, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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