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Working within our fast paced and hardworking Customer Services Team you will handle all day to day enquiries from our customers web and stores to ensure the best possible outcomes and see each query through to its conclusion.
Job Responsibility:
Resolving email and live chat enquiries
Answering customer telephone calls
Responding with customer queries on social media
Liaising with couriers to resolve delivery enquiries
Handle all day to day enquiries from customers web and stores to ensure the best possible outcomes and see each query through to its conclusion
Requirements:
Friendly, enthusiastic and committed to delivering exceptional customer service
Excellent verbal and written communication skills
Cheerful and confident manner
Positive, professional and calm telephone manner
GCSE Level 4/Grade C or above in Maths and English
Knowledge of Microsoft Office
Previous Customer Service and/or retail experience is desirable
Nice to have:
Previous Customer Service and/or retail experience
What we offer:
Profit Share Scheme
Free on-site parking at city centre Head Office
Free on-site gym
25% Discount on all our product range
Opportunities for Progression and Development
Workplace pension including life cover
Access to services of the Retail Trust for emotional support, grants, legal and financial advice