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Customer Services Adviser

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360 Resourcing Solutions

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Location:
United Kingdom , Hinckley

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

21407.83 - 23951.35 GBP / Year
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Job Description:

An exciting opportunity has arisen to recruit a Customer Services Adviser. As part of a dedicated team, working in a highly pressurised environment, as a Customer Services Adviser, you will ensure the delivery of a first-class and professional front-line service mainly by telephone.

Job Responsibility:

  • Ensure the delivery of a first-class and professional front-line service mainly by telephone
  • Manage calls and handle a variety of requests, including complex enquiries about council services, such as benefits, Council Tax, refuse and recycling
  • Complete the majority of calls from end to end without the need for handing over to back-offices

Requirements:

  • Previous experience within a fast-paced call centre or similar telephony-based environment is essential
  • Excellent communicator
  • Accurate IT skills
  • Educated to GCSE level or equivalent
  • Committed to providing excellent customer service
  • Friendly and diplomatic with good communication skills
  • Enjoy working with the public
What we offer:
  • Flexible working options
  • Generous pension scheme
  • Annual leave plus bank holidays
  • Reasonable workplace adjustments are considered for all roles

Additional Information:

Job Posted:
March 26, 2026

Expiration:
April 06, 2026

Employment Type:
Parttime
Work Type:
Hybrid work
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