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Customer Services Adviser - 6 months FTC

United Kingdom, Bromley Employment contract 23842.00 GBP / Year · Job Posted May 28, 2026
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Job Description

At Foresters Financial UK, we’re proud to deliver exceptional service to our members. As a Customer Service Administrator on a 6 month fixed term contract you will be joining our vibrant, supportive, customer service team. You’ll play a key role in supporting our customers and Financial Advisers from initial contact through to the end of their contract terms. This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment.

Job Responsibility

  • Handling a high volume of inbound calls and enquiries with professionalism and care
  • Responding to customer correspondence via email and letter
  • Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries
  • Working closely with your team to meet service standards and deliver a seamless customer experience

Requirements

  • A confident communicator with a strong telephone manner
  • Excellent written and verbal communication skills
  • Good computer literacy and attention to detail
  • A team player with strong organisational skills and the ability to prioritise effectively
  • Someone who enjoys investigating and resolving issues

Nice to have

If you have financial services experience this is of benefit but it is not essential

What we offer

  • Annual holiday allowance of 25 days holiday plus bank holidays, pro rata
  • Contributory pension scheme. Company matches up to 5%
  • Life cover
  • Hybrid working after training (1 days/week from home)
  • Supportive team culture and opportunities to grow
  • 1 days paid charitable workday
  • Wellbeing support Programme

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