Customer Services Administrator

• Process Orders: Enter customer orders into the ERP system, resolve discrepancies, and ensure timely dispatch from the warehouse
• Provide Customer Support: Handle phone and email enquiries, providing product information, pricing details, and basic technical advice with enthusiasm
• Coordinate with Teams: Collaborate with Sales & Operations to arrange on-site support and follow up on customer feedback
• Manage Logistics: Track deliveries, manage back orders, and arrange collections for incorrect or surplus stock
• Assist with Exports: Support export paperwork, including invoices and packing lists
• Issue Invoices: Process sales invoices and maintain accurate data in the ERP system

• Previous customer service or administration experience is ideal
• Self-motivated and a team player
• Experience in back-office logistics or managing stock movement is preferred
• Clear and professional communication, both written and verbal
• Ability to handle enquiries and issues efficiently, with a calm and friendly approach
• Familiarity with export paperwork and CRM systems is a bonus, but not essential
• Driver/own transport required due to office location

Familiarity with export paperwork and CRM systems is a bonus

• Discretionary bonus (after probation)
• generous holiday allowance + Bank Holidays
• HealthCash Plan
• Pension
• Free Parking
• modern working environment