Customer Services Administrator Job at Brook-St Hiredonline (Cardiff)

Customer Service Administrator

One of the fastest growing companies in the North West is looking for 2 new Cust...

Location

United Kingdom , Sale

Salary:

27000.00 - 30000.00 GBP / Year

Platinum Recruitment Group Ltd

Expiration Date

Until further notice

Requirements

Skilled individual
Confident on the phone
Comfortable completing administration
Able to share critical information in a polite and professional way
Able to adapt delivery to audience
Brilliant attention to detail
Passionate about a career
Want to deliver a first class service

Job Responsibility

Speaking with 20 customers per day
Predominantly outbound calls following successful applications
Share good news and book engineers to attend property visits
Complete all administration around engineer visit and property
Close the file
Work via excel and email

What we offer

Incentives
Pay increase
Relaxed atmosphere
Music on
Friday get together for the whole team
Warm welcome
Supportive environment

Fulltime

Customer Service Administrator

Dynamic and driven professional role focused on building lasting relationships a...

Location

United Kingdom , Aylesford

Salary:

27000.00 - 29000.00 GBP / Year ▼

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in Customer Service/Administration or a similar role
Excellent communication and interpersonal skills
A proactive approach to identifying client needs and offering innovative solutions
A team player who thrives in a collaborative environment

Job Responsibility

Job Allocation & Workflow: Triage jobs, manage escalations, monitor PPM/Extra Works, ensure RAMS compliance
System Management: Update job statuses and purchase orders in Clik
Quotation Management: Prepare, submit, and chase quotes
coordinate amendments
Portal Management: Oversee job progression across client portals and MCAP tasks
Reporting & Compliance: Weekly KPI reporting
maintain contractual and H&S compliance
Financial Administration: Resolve invoice queries with finance and operations teams

What we offer

Weekly Pay
Up to 28 days annual leave
Access to free eyecare vouchers
Temp of the Month awards
Timesheets can be completed on mobile devices
Perks at work
Discount schemes
Access to Well-being platforms

Fulltime

Customer Service Administrator

Customer Service Administrator - Hackney, London. Join our vibrant team at a soc...

Location

United Kingdom , London

Salary:

30000.00 - 35000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in a customer service role within an e-commerce setting
Familiarity with customer service tools like Zendesk, Shopify, and Google Sheets
A genuine love for helping others and making a positive impact
Strong communication skills, both written and verbal
Ability to handle difficult situations with patience and empathy
Highly organised with a methodical approach to tasks
Comfortable learning new technologies and solving problems independently

Job Responsibility

Serve as the first point of contact for customer inquiries via phone and email (mostly email based)
Address and resolve customer complaints, logging feedback for continuous improvement
Process returns, refunds, and replacements efficiently
Maintain high customer satisfaction while balancing company policies
Channel B2B partnership inquiries to the relevant team members
Identify opportunities to enhance customer experience and reduce avoidable inquiries
Stay flexible and ready to assist in other areas of the business as needed

What we offer

Competitive salary
25 days of holiday a year (pro-rata, plus bank holidays)
Flexible working options
Regular working hours: 9:00 AM - 5:30 PM, Monday to Friday
Monthly wellbeing budget to support your health
Relaxed, friendly office

Customer Service Administrator

Customer Service Administrator role in facilities management, serving as the fir...

Location

United Kingdom , Livingston

Salary:

26000.00 - 26500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a facilities or FM helpdesk role
Top-notch communication skills-written and spoken
Confident with Microsoft Office and Teams
A team player who can also fly solo when needed
A positive attitude, attention to detail, and a love for helping others

Job Responsibility

Answering calls and helping people with their queries
Logging helpdesk requests
Coordinating engineers and contractors to get things fixed
Keeping clients in the loop
Creating reports, quotes, and keeping everything running
Using initiative to solve problems and escalate when needed

What we offer

Team treats including pizza Friday's
Christmas nights out
Free fresh fruit daily
Real opportunities to grow your career and learn new skills
Vibrant, friendly team that supports each other

Fulltime