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We are currently looking for a Customer Services Administrator to join our team based in Cheadle, Staffordshire. You will join us on a full time basis on a 12 month fixed term contract , and will receive a competitive salary plus benefits. Established in 1979, Tungate has grown to become one of the foremost companies in the UK within our market sector. Our dedication to excellence and customer satisfaction has propelled us to the forefront of the industry. In return as our Customer Services Administrator, we can offer you a competitive salary along with: Contributory pension scheme; Life cover; 26 days holiday plus bank holidays; Modern working environment; Full Training given + opportunities for career progression. About the Customer Services Administrator role: Are you an experienced, organised, and professional communicator? Tungate, a leading supplier of print and packaging products to all industries are seeking a talented individual to join our team as a Customer Services Administrator. This role is a fixed-term contract position and will terminate after 12 months unless extended. It is to cover both maternity leave and the admin needs of implementing a new Management Information System at Tungate. It can be wide ranging role, both working at your desk and on your feet within our customer services office and its connected offices/warehouse.
Job Responsibility:
Providing exceptional customer service through effective communication channels
Helping with implementation of a new system
Handling customer inquiries and resolving issues promptly and efficiently
Managing customer accounts and ensuring accurate and up-to-date information
Collaborating with internal teams to ensure seamless order processing and delivery
Maintaining documentation and records related to customer interactions
Requirements:
Previous experience in customer service or administrative roles
Strong organizational skills and attention to detail
Excellent communication skills, both written and verbal
Ability to multitask and prioritize tasks effectively
Proficiency in relevant computer applications (e.g., Microsoft Office suite and excel)
Nice to have:
Previous experience of implementing a new MIS advantageous but not essential
What we offer:
Contributory pension scheme
Life cover
26 days holiday plus bank holidays
Modern working environment
Full Training given + opportunities for career progression