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Customer Services Administrator - Pharmaceuticals

United Kingdom, Whetstone · Job Posted May 16, 2026
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Job Description

We are seeking a highly organised and detail-oriented Customer Services Administrator to co-ordinate our internal anaesthetic vaporisor loan pool. This is primarily an administrative customer service role, which will include: Liaising with customers, couriers, and colleagues (both locally and internationally) to ensure seamless communication and efficient operations; Stock and inventory management; Contacting third parties to arrange recertifications and repairs; Hardware tracking – ensure all our systems correctly record the locations of devices; Work order creation, management, closure; Internal and external audits. There is also an option to support with the warehouse operations including packaging, deliveries, and decontamination.

Job Responsibility

  • Liaising with customers, couriers, and colleagues (both locally and internationally) to ensure seamless communication and efficient operations
  • Stock and inventory management
  • Contacting third parties to arrange recertifications and repairs
  • Hardware tracking – ensure all our systems correctly record the locations of devices
  • Work order creation, management, closure
  • Internal and external audits
  • Option to support with the warehouse operations including packaging, deliveries, and decontamination

Requirements

  • Minimum of 2 years of administration or customer service experience
  • Proficiency in Microsoft Office, particularly with Microsoft Excel for use with reporting (VLOOKUPS, pivot tables etc)
  • Excellent communication skills
  • Ability to switch quickly between tasks and processes
  • Embrace and adhere with all Quality and EHS (Environmental Health and Safety) elements
  • Strong organisation and time management skills
  • Attention to detail required
  • Strong computer skills, and able to learn new systems quickly
  • If desired, small portion of role will involve manual handling such as packaging, decontamination, moving of beds/hoists/tables, accepting and loading deliveries etc

What we offer

  • Competitive total compensation package
  • Professional development opportunities
  • High importance placed on work life balance

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