Customer Services Administrator - Pharmaceuticals Job at Baxter (Whetstone)

China Customer Service Lead

The Customer Service Operations oversees a team of operation managers in China m...

Location

China , Shanghai

Salary:

Not provided

Pfizer

Expiration Date

Until further notice

Requirements

Bachelor's/Master’s Degree in a Business Administration, Pharmaceutical, Finance, Supply Chain, Marketing & Sales and relevant
10+ years of pharmaceutical or FMCG Industry experience
Experience in GMP/GDP processes
Strong experience in current and future Customer Service, Customer Success, and Customer Account Management environments
Exposure to dealing with customer queries & complex problems
Proven experience of working on cross functional projects
Fluent in English and additional languages preferred
System-affine and experience in SAP and other ERP systems
Strong data analysis skills required
Problem-solving and issue resolution mindset

Job Responsibility

Drive and implement customer experience market strategy, influence S&OP decisions and ensures alignment with global, APAC and China supply chain objectives
Lead, mentor a team of customer service operation in China market and accountable for the operation performance
Collaborate with China commercial , Finance , QA, Logistic and APAC/Global cross functional teams for delivering end to end customer service objectives, continuous improvement across China operations
Handle and support QA/RA escalations , government and company audits and ensure process and documentation integrity – critical for compliance for China market
Monitor and ensure compliance with local applicable regulations (e.g NMPA ), company’s guidelines, industry standards, company policies
Set performance goals, provide regular feedback, and conduct training to enhance team capabilities
Foster a customer-centric culture and ensure alignment with organizational values and objectives
Oversee daily customer service activities, including order management, inquiries, issue resolution, and complaint handling
Ensure timely and accurate processing of orders, including adherence to Good Distribution Practices (GDP) and regulatory requirements specific to the pharmaceutical industry
Act as a point of escalation for the Customer Service Operations team on complex operational or high-priority issues, providing swift operational solutions

Fulltime

Customer Service Specialist

Under close supervision of the Customer Service Supervisor, is responsible for e...

Location

United States , Cincinnati

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year Bachelor’s Degree program, technical vocational training or equivalent combination of experience and education
Normally requires less than one (1) year directly related experience
Strong customer service skills
Strong interpersonal skills
Good decision-making skills
Good analytical skills
Ability to communicate effectively both orally and in writing
Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
Familiarity with Cencora products, services and pharmaceutical distribution operations
Strong organizational skills

Job Responsibility

Responsible for initiating a monthly service call to a specific number of low-volume accounts in the local geographic area
Updates the existing customers on any new programs, promotional activity, products and services as well as inquires and assists with any current issues or unresolved problems
Assists with customer problems such as missed shipments, price adjustments and backorders
continually strives for prompt resolution
Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls
Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly
Processes all phone, fax, mail, e-mail and verbal orders from customers
Responsible for providing customers with accurate answers to questions and complaints regarding products and services
if unable to provide assistance, escalates customers to Customer Service Supervisor in a courteous manner
Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices

What we offer

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions

Fulltime

Specialist I – Customer Service

Under close supervision of the Customer Service Supervisor, this person is respo...

Location

United States

Salary:

33100.00 - 48950.00 USD / Year

Cencora

Expiration Date

Until further notice

Requirements

Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor’s Degree program, technical vocational training or equivalent combination of experience and education
Normally requires less than one (1) year directly related experience
Strong customer service skills
Strong interpersonal skills
Good decision making skills
Good analytical skills
Ability to communicate effectively both orally and in writing
Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
Familiarity with ABC products, services and pharmaceutical distribution operations
Strong organizational skills

Job Responsibility

Responsible for initiating a monthly service call to a specific number of low-volume accounts in the local geographic area
Updates the existing customers on any new programs, promotional activity, products and services as well as inquires and assists with any current issues or unresolved problems
Assists with customer problems such as missed shipments, price adjustments and backorders
continually strives for prompt resolution
Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls
Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly
Processes all phone, fax, mail, e-mail and verbal orders from customers
Responsible for providing customers with accurate answers to questions and complaints regarding products and services
if unable to provide assistance, escalates customers to Customer Service Supervisor in a courteous manner
Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices

What we offer

Medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions

Fulltime

Unlicensed Medicines Sales Administrator

We are looking for an enthusiastic and motivated Unlicensed Medicines Sales Admi...

Location

United Kingdom

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in customer service, preferably in the pharmaceutical industry
Excellent communication and interpersonal skills, both written and verbal
Strong organizational and time management skills, with the ability to prioritize and multitask
High attention to detail and accuracy, with the ability to work under pressure and meet deadlines
Proficient in Microsoft Office applications, such as Word, Excel, and PowerPoint
A positive and proactive attitude, with the ability to work independently and as part of a team

Job Responsibility

Process customer orders and invoices for unlicensed medicines in a timely and accurate manner
Handle customer enquiries and complaints via phone, email, and online platforms
Maintain and update customer records and databases
Ensure compliance with relevant legislation, regulations, and guidelines for unlicensed medicines
Coordinate with internal departments and external suppliers to ensure smooth delivery of products and services
Working well as part of a busy team .and building relationships with customers
Keep up to date with industry trends and best practices

What we offer

Active Social and charity committee
Cycle to Work Scheme
Electric Vehicle Scheme
Eye Care Vouchers

Unlicensed Medicines Sales Administrator

We are looking for an enthusiastic and motivated Unlicensed Medicines Sales Admi...

Location

United Kingdom

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in customer service, preferably in the pharmaceutical industry
Excellent communication and interpersonal skills, both written and verbal
Strong organizational and time management skills, with the ability to prioritize and multitask
High attention to detail and accuracy, with the ability to work under pressure and meet deadlines
Proficient in Microsoft Office applications, such as Word, Excel, and PowerPoint
A positive and proactive attitude, with the ability to work independently and as part of a team

Job Responsibility

Process customer orders and invoices for unlicensed medicines in a timely and accurate manner
Handle customer enquiries and complaints via phone, email, and online platforms
Maintain and update customer records and databases
Ensure compliance with relevant legislation, regulations, and guidelines for unlicensed medicines
Coordinate with internal departments and external suppliers to ensure smooth delivery of products and services
Working well as part of a busy team and building relationships with customers
Keep up to date with industry trends and best practices

What we offer

Active Social and charity committee
Cycle to Work Scheme
Electric Vehicle Scheme
Eye Care Vouchers

Administrative Coordinator

We are offering a long term contract employment opportunity for an Administrativ...

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in ADP Financial Services for managing financial tasks
Experience with Banner Ads creation and management
Familiarity with Cisco Webex Meetings for coordinating virtual meetings
Proficiency in using Concur for travel and expense management
Experience with CRM systems for customer relationship management
Knowledge of About Time software for project management
Ability to manage Answering Inbound Calls efficiently
Experience with Budget Processes in a pharmaceutical context
Proficiency in Calendar Management to organize and schedule meetings
Excellent Communication skills, both written and verbal

Job Responsibility

Coordinate the initiation, management, and archiving of legal and financial documents, including vendor contracts, purchase orders, and non-disclosure agreements
Oversee the monthly invoicing process, ensuring accuracy and timeliness
Collaborate with other departments and provide administrative support to study teams
Assist in the management of department electronic mailboxes and other resources
Support the delivery of services to the BioMetric’s Department by liaising with IT, Finance, Contracting, and Legal Departments
Participate in vendor assessment, selection, and evaluation processes
Manage and revise data for decision-making tools within and outside of the department
Ensure prompt resolution of support queries, taking corrective actions as necessary
Review and revise process documentation, including SOPs and Work Instructions
Assist in the collection of signatures for various documents and oversee the approval of contracts, work orders, and amendments

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in our company 401(k) plan

Fulltime

Key Account Manager, Patient Support Services

As a member of Baxter’s sales team, you’ll be aligned to one of our global busin...

Location

Australia , Acacia Ridge, Brisbane

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Tertiary degree in Medical Science, Healthcare, Business, Management or related fields
At least 3-5 years’ experience working in a commercial/sales role within the Medical Devices or Pharmaceutical industry is desirable
Knowledge and application of effective selling skills, including value added selling techniques and Key Account Management is preferred
Working knowledge or the Hospital and Healthcare system
Highly developed interpersonal effectiveness and relationship-building abilities
Accountable for achieving targets and delivering exceptional customer service
Collaborative approach and ability to work well with others
Ability to manage & plan your territory effectively using CRM Salesforce
Willingness to travel to regional QLD and interstate is required

Job Responsibility

Follow a sales call plan and actively participate in ‘cold calls’
Prepare and present sales proposals, tenders, product demonstrations and in-servicing to potential and existing customers as required
Negotiate price within defined schedules and guidelines as required
Attend corporate events as required including meetings and conferences
Resolve customer complaints as soon as possible and liaise with Management, Customer Service and Field Service to ensure customer satisfaction for every order
Support and participate in sales promotions and marketing activities as required
Train appropriate medical staff and company employees on new products. In consultation with product experts, ensure customers, prospective customers and staff are technically competent through in-service presentations, one-on-one training, peer education and supply of information.
Actively participate in the clinical environment by providing technical consultation as required
Monitor and control local inventory issues for the relevant products
Practice excellent territory management in terms of salesforce, organisation, administration & expense planning and control.

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer

Fulltime

Key Account Manager, Patient Support Services

As a member of Baxter’s sales team, you’ll be aligned to one of our global busin...

Location

Australia , Acacia Ridge, Brisbane

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Tertiary degree in Medical Science, Healthcare, Business, Management or related fields
At least 3-5 years’ experience working in a commercial/sales role within the Medical Devices or Pharmaceutical industry is desirable
Knowledge and application of effective selling skills, including value added selling techniques and Key Account Management is preferred
Working knowledge or the Hospital and Healthcare system
Highly developed interpersonal effectiveness and relationship-building abilities
Accountable for achieving targets and delivering exceptional customer service
Collaborative approach and ability to work well with others
Ability to manage & plan your territory effectively using CRM Salesforce
Willingness to travel to regional QLD and interstate is required

Job Responsibility

Follow a sales call plan and actively participate in ‘cold calls’
Prepare and present sales proposals, tenders, product demonstrations and in-servicing to potential and existing customers as required
Negotiate price within defined schedules and guidelines as required
Attend corporate events as required including meetings and conferences
Resolve customer complaints as soon as possible and liaise with Management, Customer Service and Field Service to ensure customer satisfaction for every order
Support and participate in sales promotions and marketing activities as required
Train appropriate medical staff and company employees on new products. In consultation with product experts, ensure customers, prospective customers and staff are technically competent through in-service presentations, one-on-one training, peer education and supply of information.
Actively participate in the clinical environment by providing technical consultation as required
Monitor and control local inventory issues for the relevant products
Practice excellent territory management in terms of salesforce, organisation, administration & expense planning and control.

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer

Fulltime

Customer Services Administrator - Pharmaceuticals

Baxter

Location:
United Kingdom , Whetstone

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 15, 2026

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Job Description:

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