Customer Service

• Facilitate effective communication with customers to address inquiries and concerns promptly
• Develop and maintain strong relationships with clients to ensure satisfaction and trust
• Monitor customer accounts, managing processes from order placement to invoicing
• Investigate and resolve customer concerns efficiently, keeping management informed of potential challenges
• Collaborate with the team to align customer goals with company objectives and capabilities
• Assist with new product development initiatives in coordination with the Project Manager
• Provide accurate updates on order and billing statuses during weekly sales meetings
• Utilize internal systems to execute job-related tasks, including tracking artwork and managing packaging records
• Follow up on emails and other communications in a timely manner to ensure smooth operations
• Ensure all procedures and quality standards are consistently met

• Bachelor's degree preferred but not mandatory
• Minimum of two years of experience in account management or customer service
• Manufacturing/distribution industry a big plus
• Strong attention to detail and ability to handle multiple tasks efficiently
• Exceptional communication skills, both written and verbal
• Proficient in Microsoft Office applications, databases, and spreadsheets
• Ability to work effectively in a team environment while taking initiative independently

Manufacturing/distribution industry experience

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan