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AFS Trans Co · Customer Service

Customer service

· Job Posted February 20, 2026
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Job Description

To serve as a point of contact between a AFS Transport and its customers, with the primary focus of ensuring customer satisfaction. A customer service representatives at AFS Transport are responsible for providing exceptional service to customers, managing orders and shipments, resolving issues, and maintaining positive relationships. Their role is essential in ensuring smooth operations, customer satisfaction, and the company's overall success.

Job Responsibility

  • Serve as the primary point of for our customers, provide exceptional customer service through various channels such as phone, email, and live chat
  • Respond promptly and professionally to customer inquiries, concerns, and complaints
  • Provide accurate and detailed information about our services, pricing, options, and policies
  • Assist customers with placing orders, tracking shipments, processing payments, and resolving any transaction-related issues
  • Offer technical support and troubleshooting assistance to customers
  • Build and maintain strong customer relationships
  • Collaborate closely with internal teams to relay customer feedback, suggestions, and concerns
  • Identify opportunities to upsell or cross-sell additional services to customers based on their needs and preferences
  • Meet and exceed individual and team targets for customer satisfaction, response time, and quality of service
  • Track and trace shipments and update customers where needed

Requirements

  • High school diploma or equivalent
  • additional education or certification in customer service is a plus
  • Proven experience in a customer service role, preferably in a fast-paced environment
  • Exceptional communication skills, both written and verbal
  • Strong problem-solving and conflict resolution abilities
  • Excellent active listening skills and the ability to empathize with customers' concerns
  • Proficient computer skills, including experience with CRM software and Microsoft Office Suite
  • Ability to multitask, prioritize workload, and work well under pressure to meet deadlines
  • Positive attitude, self-motivated, and a team player with a strong work ethic
  • Flexibility to work varying shifts, including weekends and holidays, as required
  • Answer incoming calls in a prompt professional manner
  • Route qualified opportunities to the appropriate or Sales Rep for further development and closure
  • Accurately enter touch points and transactions in our Customer Relations and Transport Management software system

What we offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and advancement
  • A collaborative and supportive work environment that values teamwork and encourages creativity and innovation
  • Ongoing training and development opportunities
  • The chance to be part of a company dedicated to delivering exceptional service and driving success in the transportation industry
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