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Customer Service with Spanish + translation

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TeamQuest Sp. z o. o.

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Location:
Poland , Warsaw

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Category:
Customer Service

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Contract Type:
B2B

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Salary:

9000.00 - 11000.00 PLN / Month
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Job Description:

Our client has a leading platform dedicated to helping travelers discover the best spots to rest, park, and explore. With a community-driven approach, they provide a comprehensive guide to unique locations. Our client mission is to enhance the travel experience by offering a user-friendly app and excellent customer support. Join team in Warsaw!

Job Responsibility:

  • Assisting users/customers with resolving issues related to our app or website via email, PlayStore, or AppStore
  • Reviewing and verifying data entered into our platform, including new locations, comments, and photos
  • Participating in international exhibitions (e.g., Düsseldorf, Stuttgart, Birmingham, Barcelona, Paris, Warsaw), approximately 5-7 times per year, totaling around 25 days
  • Preparing the exhibition stand, training and managing hostesses during trade fairs. Responsible for engaging with both app users and business partners throughout the events
  • Translating app content and marketing materials
  • Providing feedback to colleagues and suggesting improvements as part of quality control
  • Testing new app versions and reporting bugs
  • Be in touch with local partners/influencers

Requirements:

  • Proficiency in Spanish (C2 level), particularly in written communication
  • Advanced English skills (B2/C1 level), primarily written
  • Strong familiarity with digital tools, mobile apps, and the Office suite
  • Sales and negotiation skills
  • Ability to make decisions based on established guidelines
  • Capability to work both independently and collaboratively within a team

Nice to have:

  • Experience with motorhomes or camping
  • Background in customer care or working in a startup environment
  • Proficiency in additional languages (e.g., German, Dutch, French, Italian, Polish) at B2/C1 level
  • Familiarity with similar mobile apps (e.g., Google Maps, TripAdvisor)
What we offer:
  • Full IT equipment, including a laptop, additional screen, and smartphone
  • Bonuses for participating in trade shows
  • Pokój relaksu
  • Wyjazdy na konferencje
  • Darmowe napoje
  • Darmowa kawa
  • Szkolenia wewnętrzne
  • Wyjazdy integracyjne
  • Klasy językowe

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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