Customer Service Trade Service Professional Bilingual, Citi

Citi

Location:
United States, Tampa

Category:
Banking

Contract Type:
Employment contract

Salary:

56020.00 - 78180.00 USD / Year

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Job Description:

Trade Service Professional (TSP) Americas is a key customer service unit within the Citi Service Center (CSC), with servicing responsibilities for Trade products: Documentary Letter of Credit, Collections, Standby's, Trade Loans Payables and Receivables for Latin America. The organization supports North America and Latam clients as initiators of transactions to counterparties in other international locations.

Job Responsibility:

Maintain regular proactive calls with managed clients
Maintain day to day control and measurement of processing
Maintain structured reporting of all inquiries and investigations
Develop and review metrics
Create or support implementation of service reviews
Identify new business opportunities
Improve overall relations with clients
Maintain broad knowledge of company products
Provide checker role for regulatory reports
Participate in system and client testing
Train clients on Trade systems
Provide creative solutions to reduce errors
Daily management of in-process activities
Actively engage with and apply Citi AI tools

Requirements:

Bachelor’s degree
Fluency in Spanish and English, both written and spoken
Knowledge of CDCS will be a plus
Understanding of the rules and regulations that apply to LC's-ISP98, UCP600, ISBP
Good working knowledge on MS Excel, Outlook, MS Office
Experience with web-based applications
Proven customer service skills
Robust risk management skills
Strong problem-solving capabilities
Advanced analytical and organizational skills
Strong interpersonal and communication skills
Strong negotiation skills
Adaptability to change
Quick learning ability
Flexibility and strong sense of urgency
Highly detailed planning and organization capabilities

Nice to have:

Portuguese language skills
Knowledge of CDCS
Understanding of LC rules and regulations (ISP98, UCP600, ISBP)

What we offer:

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off (vacation, sick leave, paid holidays)
Discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
September 17, 2025

Expiration:
September 23, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Service Trade Service Professional Bilingual