Customer Service Telephone Advisor

Our Customer Service Contact Centre are looking for customer focused, friendly and helpful people to join them. Our fast paced, team orientated and supportive environment is really at the heart of our customer service. This role involves taking lots of calls from different customers providing them with a great service. Giving them updates on their account, completing transactions over the phone to dealing with any other questions or queries they may have, are all key parts of the role. It'll involve finding solutions for our customers, dealing with their call effectively whilst keeping up to date with our products, services and policies. It also supports customer enquiries through inputting information accurately and efficiently. As the role grows training and support will be given to deal with other queries, like opening accounts or supporting our customers through more difficult, challenging and sensitive situations.