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Customer Service Telephone Advisor

coventrybuildingsociety.co.uk Logo

Coventry Building Society

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Location:
United Kingdom , Coventry

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

23000.00 GBP / Year
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Job Description:

Our Customer Service Contact Centre are looking for customer focused, friendly and helpful people to join them to support our Co-operative Bank calls. Our fast paced, team orientated and supportive environment is really at the heart of our customer service.

Job Responsibility:

  • Taking high volumes of inbound calls from lots of different and identifying customers’ banking needs
  • First point of contact for our customers, problem solving and educating customers on safer ways of banking
  • Providing protection from scam and fraud attacks, helping keep their money safe
  • Multi-tasking across different systems whilst providing high quality customer service
  • Learning new skills that will develop knowledge and capabilities, including identifying, preventing and stopping financial crime
  • Dealing with other queries, like opening accounts or supporting our customers through more difficult, challenging and sensitive situations

Requirements:

  • Strong experience in a customer facing role
  • Experience of interacting directly with customers and providing a great service on a daily basis
  • Ability to follow and understand policies and processes
  • A background of working in a fast paced environment and achieving targets or deadlines
  • Good communication and problem solving skills
  • Good IT skills and a demonstrable ability to learn and use new systems
  • Good accuracy and attention to detail

Nice to have:

  • Banking or call centre experience
  • The ability to deal with more complex queries / complaints
  • Experience in dealing with challenging or vulnerable customers
What we offer:
  • Discretionary bonus scheme
  • A culture of reward and recognition
  • Comprehensive support for wellbeing
  • Free car parking
  • Self-service restaurant
  • Multi faith room
  • Well-being and games room

Additional Information:

Job Posted:
February 04, 2026

Expiration:
February 12, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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