Customer Service Technician Job at Robert Half (West Yarmouth)

Job Description

We are looking for a dedicated Customer Service Technician to join our team in West Yarmouth, Massachusetts. In this role, you will provide exceptional customer support while collaborating with various departments to ensure customer satisfaction and operational efficiency. This is a Contract to permanent position, offering a great opportunity for growth and long-term success within the organization.

Job Responsibility

Respond to customer inquiries via phone, email, and other communication channels with professionalism and accuracy
Utilize available resources and collaborate with team members to address complex customer questions effectively
Coordinate with internal departments to fulfill customer requirements and ensure seamless service delivery
Manage customer accounts by performing data entry tasks and maintaining accurate records
Schedule appointments and update order information as needed to support customer needs
Handle both inbound and outbound calls, ensuring timely resolution of customer concerns
Process orders and provide updates to customers regarding their order status
Maintain a strong working knowledge of company products and services to assist customers effectively
Use Microsoft Excel and Word to create and update documents and reports related to customer interactions

Requirements

Proven experience in customer service, preferably within a call center environment
Strong skills in answering inbound and outbound calls with a customer-focused approach
Proficiency in data entry and maintaining accurate records
Excellent written and verbal communication skills, including email correspondence
Familiarity with Microsoft Excel and Word for document creation and data tracking
Ability to schedule appointments and manage order entry accurately
Comfortable working onsite in West Yarmouth, Massachusetts
Strong problem-solving skills and the ability to collaborate with team members effectively

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

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