Customer Service Technical Support Advisor with German Job at Plusnet (Budapest)

German Speaking Customer Service Advisor

To provide a professional outbound service to company points of contact to discu...

Location

United Kingdom , Remote

Salary:

Not provided

Foundever

Expiration Date

Until further notice

Requirements

Fluent in English and German
Previous experience in customer service, preferably in the financial industry
Computer literate: Word-processing, Excel, internet and general systems usage
Ability to work under pressure, detail oriented and flexible
Strong interpersonal, communication and customer service skills
Initiative, ability to multitask and prioritise
Experience in cards business or an interest in financial matters highly valued, although not essential
Sense of urgency and responsibility required
Problem solving and conflict resolution
Effectively prioritise time & manage work to deadlines

Job Responsibility

Researching and reviewing company expenditure and usage of self-service tool known as MiVision
Working closely with the accounts Regional Sales Managers to discuss each individual client and how best to support them
Outbound calling to identify customer’s needs and potential opportunities, passing warm sales leads back to the account
Providing general product information
Promoting the benefits of MiVision and the self-service options it can fulfil
Dealing with enquiries related to the client’s product range, whilst providing a high standard of service
Working closely with the Corporate Cards team if follow up is required
To develop and maintain a full technical knowledge of client products and services
To deal with all correspondence as requested/required
Diarising and logging of all calls accurately to ensure follow up calls are completed as and when needed

What we offer

4 weeks training consisting of classroom style courses and side-by-side with an experienced Customer Service Representative
Perks: employee benefits scheme that works with the best UK retailers
Learning and Development courses
Career opportunities within the account

Fulltime

Technical Support Advisor

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

Romania , Bucharest

Salary:

199400.00 - 299200.00 RON / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience
OR 4+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience OR equivalent experience
3+ years of prior product, customer support and/or technical support experience
Nice to have technical expertise in one of the following technologies: Microsoft Fabric, Azure Synapse Analytics, Model as a Service (MaaS), Azure Databricks, Azure Cosmos DB, Azure SQL Database, SQL Server on Azure Virtual Machines, Azure SQL Managed Instance
English Language: confident in reading, writing and speaking
OR Fluent in German, French, Italian and confident in reading, writing and speaking English
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role

Job Responsibility

Team Readiness & Development: Ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
Case Management (Delivery Excellence): Perform case reviews and customer wellness checks
ensure process compliance and progression of cases to help solve increasingly complex technical issues
Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business)
Supportability Activities: Contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection
Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback

What we offer

Find additional benefits and pay information here: https://careers.microsoft.com/v2/global/en/corporate-pay/romania-corporate-pay.html

Technical Support Advisor

We are looking for an individual who is a service delivery focused subject matte...

Location

Romania , Bucharest

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience OR 4+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience OR equivalent experience
3+ years of prior product, customer support and/or technical support experience
English Language: confident in reading, writing and speaking
Fluent in German, French, Italian and confident in reading, writing and speaking English
Ability to meet Microsoft, customer and / or government security screening requirements
Microsoft Cloud Background Check

Job Responsibility

Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks
ensure process compliance and progression of cases to help solve increasingly complex technical issues
Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business)
Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection
Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback

Fulltime

Technical Support Advisor

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

Romania , Bucharest

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience
Advanced analytical problem solving
Ability to evaluate complex tradeoffs involving risk, cost, and resources
Strong judgment in ambiguous, high impact situations
Deep technical credibility across products or specialized domains
Ability to influence without authority across engineering and global teams
Strong understanding of supportability, escalation models, and service design
Clear, adaptable communication across diverse stakeholders
Conflict resolution and negotiation skills
Ability to align global teams toward common outcomes

Job Responsibility

Manage the most complex and sensitive escalations, requiring broad and deep product knowledge or specialized technical expertise
Oversee swarming, emerging issues, and other operational processes, ensuring ownership and accountability through resolution
Serve as a technical authority and escalation point, guiding other advisors, engineers, and partner teams on complex issues
Relay customer and support feedback into product and engineering channels to influence future improvements
Collaborate with global support teams and product groups to refine, influence, or propose changes to products and features
Act as a liaison between engineering and support, ensuring processes are practical, scalable, and effective
Proactively identify risks and gaps, putting mitigation plans in place before customer impact occurs
Propose and evangelize process, policy, and KB improvements based on real world support insights

Fulltime

SAP Digital Cloud Architect Advisor with German

We drive innovation – from advisory and implementation to managed services and b...

Location

Romania , Brasov

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s / Master’s degree preferably in Engineering or Computer Science, Business Administration from an accredited university
You have at least 5+ years of customer facing SAP Consulting experience
You have at least 5+ years of solution design, enterprise architecture and or SAP implementation
High proficiency in customer communications and presentations is required
High proficiency in SAP Basis consultant role
High proficiency in the SAP product portfolio, offerings and industry solutions
Good understanding of SAP solutions (releases, platform interdependencies)
Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment
Good understanding of capabilities of at least one Hyperscaler (AWS
MS Azure or GCP)

Job Responsibility

Present in detail technical and operational aspects of the RISE with SAP S/4HANA Cloud, private edition offering, including respective managed service offerings (usually to CIO’s, IT managers, data center managers, and SAP Technology staff)
Present the technical requirements and value proposition for SAP private cloud on SAP Data Centres, Premium Suppliers, and Hyperscalers like Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP)
Conduct technical assessment workshops with customers to define the future cloud architecture and plan the migration roadmap with partners, System Integrators, and/or SAP Professional Services
Guide customers on non-functional capabilities such as Business Continuity, Cybersecurity & Compliance, Networking, Technical Operations, and service consumption
Work on Pricing using tools such as Quote Tool, Configurator
Work with other teams within the Customer Success board area to generate pricing and provide ongoing deal support to sales teams
Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP Enterprise Cloud Services delivery organization as required

What we offer

Smooth integration and a supportive mentor
Pick your working style: choose from Remote, Hybrid or Office work opportunities
Different working hours to suit your needs
Sponsored certifications, trainings and top e-learning platforms
Private Health Insurance – custom-made for you
Individual coaching sessions or accredited Coaching School
Epic parties or themed events

Fulltime

Technical Advisor German Speaker

Don’t we all love knowing that we can always call that guy who will surely help ...

Location

Salary:

Not provided

Kronsoft Development

Expiration Date

Until further notice

Requirements

Good experience in IT/technical support
Relevant hands-on experience in support: outbound/inbound calls, emails, dealing with ticket systems (being familiar with ticketing tools such as: Navision, Salesforce or others)
Proficiency in German language (spoken and written)
Strong customer-oriented and communication skills
Initiative and problem-solving attitude
Have basic knowledge of the Windows/Linux operating systems and hardware knowledge is also an advantage
Have basic network knowledge and experience in performing installations and system configurations
Linux operation experience which must include at least some of the following operations: creation/renaming and deletion of folders, check system health (memory and HDD), uptime of the system, status of processes, mounting different folders, handling archives, editing and creating of text files, updating different software components, networking

Job Responsibility

Research, identify, and solve the software and hardware issues for the German pharmacies
Offer technical support especially for the ERP system provided by our company to pharmacy
Manage a wide range of use cases from simple to complex ones: configuration, troubleshooting, creating new accounts, software/hardware installation, Linux/Windows or MySQL database problems
Open cases in order to track it
Elaborate technical documentation if needed
Help the customer over remote access (mainly TeamViewer) in order to set up new requirements or solve problems
Help the pharmacist and staff to add, remove, install new and/or old hardware
Offer technical assistance to customer over remote access (mainly TeamViewer) in order to set up new requirements or solve problems
Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs)
Collaborate with different teams to resolve issues promptly

What we offer

An attractive salary package
Private medical insurance
Daily meal vouchers
Language courses
Free pass to learning platforms and to Bookster
Discount for sport activities, dental care and others
Happy hour days with the team
Gifts and bonuses for Easter, Christmas, Woman’s Day and your birthday

Technical Advisor - Travel Canada

The role of Technical Advisor directly supports the company’s mission to develop...

Location

Canada

Salary:

45.00 - 50.00 CAD / Hour

Nordex Group

Expiration Date

Until further notice

Requirements

High school diploma preferred OR an equivalent combination of experience, technical training, and safety certifications
Experience in quality management and quality control processes
Wind Turbine Assembly experience preferred
Minimum of 3 years of supervisory experience in mechanical, electrical, or construction fields
Wind Farm mechanical construction experience preferred
WTG on-site assembly experience required
Excellent technical knowledge, communication skills, and the ability to build positive relationships with customers and subcontractors
Knowledge of Microsoft Office Suite required
English & French Proficiency is required
Other languages are a plus (German & Spanish)

Job Responsibility

Proactively ensure HSE compliance throughout the WTG installation and finishing process, reporting any deviations
Advise the customer's BOP contractor to meet Nordex quality standards for a smooth handover to the Commissioning, Customer, and Service Department
Leverage strong technical knowledge to provide general support on all mechanical and electrical activities of the customer's BOP contractor and Nordex's contractors
Document and report any quality or time deviations noticed during the WTG/WF installation, finishing, and commissioning works using the UPVISE system
Ensure all mechanical works are executed according to installation instructions and tooling maintenance requirements, advising on any deviations
Oversee the reception, use, and handover of Nordex tooling, ensuring proper use and readiness throughout the project
Conduct various inspections and quality control checks such as Incoming goods, Quality gate and Customer Walkdown to ensure compliance with project standards and specifications
Assist in managing necessary documentation for handover to the customer and BOP contractor
Build and maintain a positive relationship with the customer's BOP contractor to facilitate smooth project execution
Actively manage UPVISE Daily Progress Reports, providing live updates on supervised activities

What we offer

Basic Life and AD&D
Dependent Life
Optional Life & Spousal Optional Life
Optional AD&D
Weekly Indemnity
Long Term Disability
Extended Health Care
Dental Care
RRSP Match - up to $5k based upon what you contribute
Up to 5% bonus

Fulltime

Senior Technical Support Engineer - Focused Services

Location

Spain , Madrid

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Fluent English and also fluent in German or Italian or French
Minimum of 7 years of network security experience
Expertise in TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.g, BGP, OSPF, EIGRP), branch, and center architectures
Extensive experience with troubleshooting Remote Access VPN solutions including IPSEC, PKI & SSL technologies
Ability to independently debug complex networks with mixed media and protocols with an advanced understanding of packet flow across multiple OSI layers
In-depth knowledge of networking operations - TCP and UDP, SNMP, IPv6, VLSM, CIDR, and NAT - Static, Dynamic, and PAT
Proficiency with network troubleshooting tools - Wireshark, GNS3
Strong grasp authentication protocols - LDAP, TACACS+, Radius
BS in computer science, information technology, computer architecture, electrical engineering, mathematics, or related experience or equivalent military experience required
Willingness to work outside of normal business hours (As business needs dictate)

Job Responsibility

Deliver expert-level technical assistance to top-tier customers, ensuring timely resolution of complex security issues through in-depth troubleshooting, configuration guidance, and best practice implementation
Take complete ownership of support cases from initiation to resolution, including multi-vendor troubleshooting, fault isolation, and root cause analysis, while ensuring meticulous documentation and timely updates in the ticketing system
Act as a trusted advisor, effectively communicating technical solutions to both technical and executive stakeholders to foster trust and credibility
Collaborate closely with cross-functional teams—including Account, Sales, and Marketing—to drive a seamless and positive customer experience while proactively addressing critical challenges
Drive continuous customer engagement through Quarterly Business Reviews (QBRs) and Account Case Reviews, providing tailored recommendations, release planning, and proactive risk mitigation strategies to enhance security posture
Serve as a subject matter expert on Palo Alto Networks' core technologies, identifying product defects through lab replication, network simulation, and performance testing
Work with Engineering and QA teams to file bug reports, develop test plans, and improve software and hardware quality with each release cycle
Facilitate hiring and onboarding by conducting technical screenings, training new hires on technical and soft skills, and ensuring readiness through process and tools training
Contribute to the organization’s knowledge base by authoring Technical Support Bulletins, training materials, and troubleshooting guides to enhance internal and customer-facing resources
Provide rapid, high-quality support in high-pressure situations, traveling to customer sites to expedite critical issue resolution

Fulltime

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Customer Service Technical Support Advisor with German

Job Description

Job Responsibility

Requirements

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