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At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens. The Network Technician 3 assists in the delivery of hardware, configuration and fiber connectivity of interdependent scaling projects across several client locations.
Job Responsibility:
Owning, leading and driving issues and representing BT during technical conference calls
Handling technically complex incidents and changes received through ticketing tools, emails and occasionally calls
Being responsible for cooperating with internal and external stakeholders and making sure you leave a lasting good impression
Being exposed to a variety of internetworking technologies (MPLS, DMVPN, SDWAN, ZScaler, VoIP just to name a few) through supporting complex network solutions
Being a crucial part of operating and maintaining worldwide businesses for our customers in the pharmaceutical, manufacturing, automotive industry etc.
Delivers critical customer technical support for network, hardware, and infrastructure development
Executes across technical areas including systems requirements data analysis, engineering, systems design, systems development, computer programming, systems testing and deployment, quality assurance, configuration management, and systems documentation
Analyses user interfaces, maintains network, hardware, and software performance tuning, analyses workload and computer usage, maintains interfaces with outside systems, and analyses proposed system modifications and upgrades
Defines the problem and develops system requirements and specifications
Prepares required documentation including program-level and user-level documentation
enhances existing software systems
Manages work and priorities through ticketing system and workflow
Collaborates with various stakeholders to remove project obstacles
Troubleshoots networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction
Participates in the migration, basic configuration and rollout of new or upgraded hardware
Delivers support to include project management tasks, meeting facilitation, and ad hoc duties as needed
Executes and delivers within standardised procedures in order to achieve objectives and the vision of the Network Engineering team
Requirements:
Ability to meet the customers’ needs in line with the business requirements
Focusing on the objectives and the required outcomes of the processes while delivering a service
Working with a cooperative and positive attitude in a group setting to achieve common goals
Ability to comprehend and to oversee various aspects of a problem or a situation
In-depth understanding of LAN/WAN technologies (CCNA-level knowledge, the certificate is not needed)
Knowledge of network troubleshooting is required
1-2 years of experience in technical support is an advantage
Familiarity with the following products is an advantage: Cisco, Juniper, Adva, Avaya, Ipanema, Meraki is an advantage
English on a fluent level is a must
Effective communication
Nice to have:
1-2 years of experience in technical support is an advantage
Familiarity with the following products is an advantage: Cisco, Juniper, Adva, Avaya, Ipanema, Meraki is an advantage
What we offer:
Bonus
Company car or car allowance
Health Insurance
Cafeteria
Smart working allowance
Having the opportunity to learn from senior colleagues/professional trainers
Finding out whether you are an early bird or a night owl thanks to the weekly rotating shift pattern (flexible working patterns)