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Customer Service Team Supervisor

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Global-e

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Location:
Romania , Bucharest

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

As a Customer Service Team Supervisor, you’ll work closely with the Team Lead to support day-to-day operations and help keep the team running smoothly. This is a hands-on role for someone who is ready to take ownership of team workflows, assist with agent development, and act as a first point of escalation in a customer service call center, all while maintaining a high standard of customer service across every interaction.

Job Responsibility:

  • Support the team in delivering high-quality written responses to both merchants and end customers, helping maintain consistency, tone, and quality across all interactions
  • Assist the Team Lead in monitoring performance targets and help motivate the team to meet them through day-to-day coaching and guidance
  • Serve as the first point of escalation for complex or sensitive issues, resolving what you can independently and escalating to the Team Lead when needed
  • Surface agent feedback, recurring issues, and improvement ideas to the Team Lead to help inform process improvements and a better customer experience
  • Assist with onboarding new agents and support the Team Lead in executing the team's training and development plan at all stages of the agent journey
  • Track individual and team performance metrics and report findings to the Team Lead, helping to keep the team informed of goals and expectations

Requirements:

  • 3+ years of experience in customer service, or support roles, including at least 1 year in a senior, mentoring, or a leading role
  • Fluent English – written and spoken
  • Excellent communication skills – clear, kind, and concise
  • Strong multitasking and time management capabilities
  • A proactive mindset with strong problem-solving skills and a customer-first approach
  • A collaborative, team-oriented attitude and eagerness to grow
  • Strong analytical skills with the ability to identify trends and act on data

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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