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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Customer Service Team Member

United Kingdom, Kilmarnock 12.21 - 12.50 GBP / Hour · Job Posted January 06, 2026
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Job Description

As a Customer Services Advisor, you’ll deliver excellent customer service across all communication channels, from phone calls and emails. You will provide friendly, professional support, resolve issues efficiently, and help create positive experiences that reflect the Buzzworks brand.

Job Responsibility

  • Provide excellent customer service across all channels (phone, email, social media)
  • Handle day-to-day guest enquiries and requests
  • Investigate and resolve customer issues (e.g. benefit cards, vouchers)
  • Communicate courteously and professionally with guests and colleagues
  • Keep accurate records of interactions and resolutions
  • Identify opportunities to improve guest satisfaction and create sales

Requirements

  • Have some customer service experience, ideally within hospitality
  • A confident communicator – both written and verbal
  • Personable, proactive, and professional with a genuine passion for people
  • Organised with strong administrative and IT skills
  • Creative and intuitive with a positive, can-do attitude
  • A team player who thrives in a supportive, fast-paced environment

What we offer

  • Flexible part-time weekend hours
  • Full Training and ongoing Development
  • A supportive and people-first team culture
  • 40% staff discount across all Buzzworks venues
  • Career progression opportunities within our growing company
  • Additional holidays for long service at 1, 3 & 5 years
  • Wellbeing support – Employee Assistance Programme & discounted gym membership
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