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As a Customer Services Advisor, you’ll deliver excellent customer service across all communication channels, from phone calls and emails. You will provide friendly, professional support, resolve issues efficiently, and help create positive experiences that reflect the Buzzworks brand.
Job Responsibility:
Provide excellent customer service across all channels (phone, email, social media)
Handle day-to-day guest enquiries and requests
Investigate and resolve customer issues (e.g. benefit cards, vouchers)
Communicate courteously and professionally with guests and colleagues
Keep accurate records of interactions and resolutions
Identify opportunities to improve guest satisfaction and create sales
Requirements:
Have some customer service experience, ideally within hospitality
A confident communicator – both written and verbal
Personable, proactive, and professional with a genuine passion for people
Organised with strong administrative and IT skills
Creative and intuitive with a positive, can-do attitude
A team player who thrives in a supportive, fast-paced environment
What we offer:
Flexible part-time weekend hours
Full Training and ongoing Development
A supportive and people-first team culture
40% staff discount across all Buzzworks venues
Career progression opportunities within our growing company
Additional holidays for long service at 1, 3 & 5 years
Wellbeing support – Employee Assistance Programme & discounted gym membership