Customer Service Team Manager Job at Blenheim Chalcot (North Somerset)

Customer Service Team Manager

As an Customer Service Team Manager, you will lead and develop a team of Alarm R...

Location

United Kingdom , Newcastle Upon Tyne

Salary:

30000.00 - 36400.00 GBP / Year

Verisure Services (UK) Limited

Expiration Date

Until further notice

Requirements

Proven experience managing and motivating teams within a fast-paced environment
Excellent communication skills with the ability to act with tact, professionalism and diplomacy
Strong customer service ethos and ability to perform under pressure
Confident in people management, including absence, performance, grievance and disciplinary processes
Highly organised with strong attention to detail
Adaptable, proactive and confident making decisions under pressure
Strong written communication skills, including accurate minute taking
Able to work collaboratively with stakeholders across the business
A positive role model with high standards of professionalism and timekeeping
Candidates must pass an Enhanced DBS check (funded by Verisure)

Job Responsibility

Lead, motivate and support ARC Advisors to achieve targets, service levels and quality standards
Conduct monthly meetings, Touchpoints and performance reviews
Deliver coaching, training and support to new starters and established team members
Monitor call quality weekly and provide constructive feedback
Review team and individual NPS (Medallia) performance and address detractors promptly
Assist with shift planning to ensure 24/7 staffing coverage
Manage annual leave allocation fairly across the year
Support the department during peak demand or unexpected increases in alarm activity
Ensure smooth daily shift handovers, including End of Day reporting
Maintain compliance with Health & Safety processes, ensuring staff welfare at all times

What we offer

Birthday day off
Onsite Coffee Shop & Canteen
PerkBox & GymFlex Discounts
Company pension scheme
Private BUPA Healthcare & MediCash Plan
Employee referral cash rewards
Enhanced maternity & paternity schemes
Free parking (subject to permit)
Alarm discount
Career development and training opportunities

Fulltime

Customer Service - Team Manager

We’re looking for a Team Manager to join our Customer Service Operations team at...

Location

Sweden , Stockholm

Salary:

Not provided

Instabee

Expiration Date

Until further notice

Requirements

Previous experience leading a team within customer service, operations, or a similar environment
Good communication and collaboration skills
Proven ability to drive engagement, performance, and continuous improvement
Structured and proactive with the ability to plan, prioritize, and solve problems
Fluent in Swedish and English, both spoken and written

Job Responsibility

Lead, coach, and develop your team to achieve high performance and engagement
Plan and prioritize daily operations to ensure efficient and high-quality service
Collaborate with other Team Managers and the Customer Service Manager to reach common goals
Follow up on KPIs and proactively identify improvement areas within processes and team routines
Drive recruitment, onboarding, and training to ensure competence and motivation in the team
Conduct regular one-to-ones and performance follow-ups with team members
Contribute to a positive work environment and act as a role model in line with Instabee’s values

What we offer

Sky-High Office: Modern and newly renovated with a 360-degree view around Stockholm
Puppy Friendly: Bring your dog to work - we've got a whole floor for our furry friends
Fun & Games: Ping pong, Shuffleboard, Foosball, and even a Karaoke Room for your leisure time
Parental Pay for Six Months: Step away from work and provide the best care and love to your little one
A Day Off on Your Birthday: We love to celebrate, so enjoy your birthday to the fullest with a day off each year
Hybrid setup and flexible working hours

Fulltime

New

Customer Service Manager

We are looking for a Customer Service Manager to lead customer support operation...

Location

United States , Englewood Cliffs

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience managing customer service operations, preferably within the consumer products industry
Strong background in call center support, customer account management, and service issue resolution
Proficiency with Microsoft Office applications, including Excel, Word, and Outlook
Experience using Zendesk or a comparable customer service platform is preferred
Familiarity with job scheduling, workflow coordination, or dispatch-related environments is an advantage
Excellent communication skills with the ability to handle escalations and build positive customer relationships
Demonstrated ability to analyze service activity, prioritize competing demands, and lead a team effectively

Job Responsibility

Direct day-to-day customer service activities and guide the team to deliver timely, consistent support across multiple communication channels
Oversee customer account inquiries, service requests, and escalated concerns to ensure issues are resolved accurately and professionally
Monitor service performance metrics, identify trends, and implement improvements that enhance customer satisfaction and operational efficiency
Coordinate scheduling and workflow priorities to maintain coverage, balance workloads, and support business needs throughout the week
Use platforms such as Microsoft Office and customer service systems, including Zendesk or similar tools, to track cases, document activity, and report results
Collaborate with marketing and cross-functional stakeholders to align customer communications with brand standards and broader business objectives
Support digital engagement efforts through social listening and related customer interaction tools when applicable
Contribute to process updates, platform enhancements, or service-related operational changes as needed to improve the support environment

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Customer Service Team Leader

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

Australia , Old Toongabbie

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Relevant tertiary qualification or equivalent proven experience
3-5 years of experience in customer service, ideally within healthcare/pharmaceuticals or medical devices
Proven leadership and team management skills
Strong ability to build trusted relationships with customers and stakeholders
Proficiency with CRM and ERP systems (e.g., JDE, SAP)
Prior working knowledge of pharmaceuticals or medical devices is highly desirable
Experience in service center platforms and metrics (e.g., Genesys, Five9, RingCentral, Avaya, etc.)
Experience in Project management and Lean processing methodology
Strong attention to detail and adaptability to new systems and processes
Ability to thrive in a fast-paced environment and prioritise competing demands

Job Responsibility

Manage daily operations and lead a team of customer service representatives to reach service quality and customer happiness objectives
Conduct regular performance reviews, provide mentoring and feedback, and foster a culture of accountability and continuous improvement
Handle and resolve advanced or complex customer complaints promptly and professionally
Assess workload and adjust prioritisation to meet service level targets
Identify and implement initiatives to improve efficiency, service quality, and customer experience
Monitor key performance indicators (e.g., schedule adherence, service levels) and provide regular reports and insights to management
Assist in developing and managing departmental budgets, ensuring accurate tracking of expenses
Partner with cross-functional teams to align customer service strategies with broader business objectives

Fulltime

Customer Service Team Leader – Construction

Campbell Property Group (CPG), one of Australia’s leading residential constructi...

Location

Australia , Norwest

Salary:

Not provided

DOMAINE HOMES

Expiration Date

Until further notice

Requirements

Proven experience as a hands-on customer service leader within the construction industry
Proven experience leading teams in high-volume customer centric environment
Demonstrated experience managing escalations and service recovery
Strong understanding of construction processes and customer touchpoints from contract to handover
Familiarity with HIA contracts, variations, DA/CDC processes, and document control
Proficient in CRM/project platforms such as ClickHome (or equivalent)
Empathetic and composed, with a strong sense of professionalism under pressure
People-focused and inspiring, with the ability to build trust and develop high-performing teams
Organised and detail-oriented, maintaining high standards of documentation and workflow
Collaborative and solutions-focused, fostering strong relationships across departments

Job Responsibility

Lead and coach a team of 6 CSCs across pre-construction and construction, setting clear expectations and career development plans
Conduct regular 1:1s, team meetings, and formal performance reviews
Drive a culture of accountability, ownership, and service excellence
Support onboarding, training, and continuous professional development of team members
Monitor customer satisfaction scores and proactively identify service improvement opportunities and team efficiencies
Act as the first point of contact for complex or escalated customer concerns
Monitor ClickHome workflows and milestone tracking to ensure accurate file progression
Maintain oversight of all customer touchpoints and communication triggers
Ensure all documentation is completed accurately and on time eliminating bottlenecks that impact progression or communication
Collaborate effectively with Drafting, Estimating, Permits, Site Supervisors, and other stakeholders

What we offer

Secure undercover parking
A welcome gift when you start – to make you feel at home
Competitive pay and flexible work options
A focus on your health and wellbeing – with multiple gym and health insurance discounts
Great retail deals – including travel, groceries, and more
Big savings on home builds, trades, suppliers and utilities
Ongoing learning through the CPG Academy, with mentoring and unlimited training
Opportunities to give back through our charity partners
Generous leave – including parental, volunteer, reservist and emergency services leave
Free wellbeing support for you and your family, including EAP and health coaching

Fulltime

Customer Service Manager

Our client is seeking a highly communicative professional for a contract-to-perm...

Location

United States , Akron

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong written and verbal communication skills
Experience working cross-functionally with customers and internal departments
Background in customer service, order management, quoting, shipping coordination, or administrative operations
Ability to analyze order trends, invoices, and sales-related data
Comfortable working in both office and light manufacturing settings
Strong organizational skills and attention to detail
Ability to multitask and manage changing priorities effectively

Job Responsibility

Oversee and execute daily operations within the Customer Service department to ensure clear communication, accuracy, and efficient workflow
Communicate regularly with office personnel, sales, shipping, customers, and internal departments
Assist with and prepare formal quotes for existing and prospective customers
Process purchase orders for tooling, prototypes, and production
Analyze current order patterns and review sales margins
Monitor daily invoice activity and maintain accurate customer account information
Maintain and organize master drawing files
Manage and support the Shipping Administrative Assistant
Serve as a communication link between Customer Service, Quality, Production, and Shipping to ensure smooth order flow
Assist with accounts receivable activities as needed

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Service Manager

Location

United States , Orchard Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree in accounting, finance, business administration, or a related discipline
At least 3–5 years of experience leading teams in financial services, collections, customer service, sales, or a comparable operational environment
Demonstrated ability to supervise staff, manage performance, and support employee development
Strong verbal and written communication skills with the ability to explain financial information clearly and professionally
Solid understanding of billing practices, account reconciliation, and customer-facing financial operations
Ability to monitor service or compliance metrics and use data to improve processes and outcomes

Job Responsibility

Lead Customer Service Operations & Team Performance
Provide strategic and daily oversight of account-related functions including billing, payments, refunds, and collections
Supervise, coach, and develop team members to ensure high performance
Monitor key performance indicators and ensure accurate account reconciliation and reporting
Deliver a Customer-Centered Experience
Handle complex or sensitive account issues with professionalism, empathy, and strong problem-solving skills
Oversee payment plans and support solutions designed to improve customer access and satisfaction
Maintain adherence to applicable regulations, policies, and internal procedures while collaborating cross-functionally with internal teams

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Customer Service Manager

We are looking for a Customer Service Manager to lead the client experience for ...

Location

United States , Kansas City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience leading customer service operations in a business-to-business, e-commerce, or program-based environment
Working knowledge of purchasing management, procurement processes, and material coordination
Ability to evaluate customer needs and translate them into service improvements and operational solutions
Strong organizational and administrative management skills with close attention to detail
Effective communication skills with the ability to build positive relationships across clients, vendors, and internal teams
Proficiency in managing multiple priorities while maintaining service quality and timely follow-through
Experience using data, feedback, and performance measures to improve customer satisfaction and account outcomes

Job Responsibility

Guide the overall customer experience strategy for uniform and branded merchandise programs, ensuring smooth interactions across ordering, support, and fulfillment
Partner with clients, administrators, and end users to understand service needs and resolve issues in a timely, attentive manner
Oversee purchasing-related activities tied to customer orders, including procurement coordination, material availability, and vendor communication
Identify service gaps and workflow inefficiencies, then implement practical improvements that strengthen accuracy, speed, and customer satisfaction
Monitor online ordering platform performance and collaborate with internal teams to recommend enhancements that improve usability and reliability
Track service trends, customer feedback, and account performance metrics to support retention efforts and continuous improvement initiatives
Coordinate cross-functional efforts between customer service, purchasing, and administrative teams to maintain consistent execution and communication
Support process updates and operational changes as needed, ensuring minimal disruption to customers and internal stakeholders

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