Customer Service Team Manager Job at Blenheim Chalcot (North Somerset)

Customer Service and Solutions Manager

The Customer Service and Solutions Manager is responsible for leading and furthe...

Location

United States , Gaithersburg

Salary:

100.00 - 115.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

B.A. or B.S.in Business, Communications, or related fields or equivalent work experience
5+ years of relevant experience in Customer Care, Contact Center Management, or Customer Experience roles
Proven experience managing or supervising customer service teams and supporting their growth and performance
Experience scaling customer care operations and implementing process improvements to enhance service quality and efficiency
Strong ability to manage multiple priorities, adapt quickly to changing customer needs, and respond effectively under pressure
Highly collaborative and organized, with strong communication and presentation skills
Excellent project management abilities with attention to detail, timelines, and service quality
Demonstrated problem-solving and analytical skills, with a focus on identifying customer pain points and implementing actionable solutions
Proven ability to lead, coach, and develop employees to enhance skills, engagement, and overall performance
Ability to track and interpret key customer service KPIs (such as response time, resolution rate, and customer satisfaction) to inform strategy and improve outcomes

Job Responsibility

Build and maintain a strong sustainable team by attracting, developing, rewarding, and retaining talent
Cultivate a cohesive partnership between in-house and outsourced customer care teams to optimize performance, consistency, and customer satisfaction
Foster a culture of continuous learning, collaboration, and accountability
Refine and optimize workflows and processes to ensure a seamless, high-quality customer experience
Oversee customer interactions across phone, email, and chat to ensure consistency in timely, accurate, and effective responses
Set and uphold service standards (SOPs and KPIs) that emphasize quality, efficiency, and customer satisfaction
Analyze customer feedback through various channels and trends to identify opportunities to improve the overall customer experience
Partner with other departments – such as Sales, Account Management, Product, and other groups within Operations – to understand the full customer journey and align support efforts with company goals
Leverage quality systems and technology to drive efficiency, accuracy, and continuous improvement
Support change management initiatives as the department and organization evolves to meet growing business needs

What we offer

Mission-Driven Impact
Growth and Development
Work-Life Balance
Enjoy flexible work options, generous PTO, and wellness support
Inclusive Culture
Competitive Benefits: Receive competitive pay, comprehensive benefits, and employee recognition

Fulltime

Service manager

Our client, a leader in its field with nearly a century of experience, is seekin...

Location

Canada , Laval

Salary:

85000.00 - 95000.00 CAD / Year

Randstad

Expiration Date

February 23, 2026

Requirements

Significant experience in personnel management (team management/supervision)
Experience in service management, ideally in a technical, mechanical, or electromechanical context, involving schedule management and customer emergencies
Ability to work in French and English

Job Responsibility

Comprehensive management of technicians, including employee supervision and schedule planning
Effective management of customer service, priorities, and emergencies
Collaboration with the parts department and installation team
Applying procedures in place to ensure smooth operations
Supporting the Service Coordinator in their tasks
Ensuring the team works safely and participating in prevention efforts
Working with other departments to ensure smooth operations
Supervising and leading a team of fewer than 10 people (technicians and coordinator)

What we offer

Annual bonus target of $5,000
Employee stock ownership plan
Paid vacation
Group insurance, including dental and vision
Matching RRSP contributions

Fulltime

Customer Service Team Lead

Are you a leader passionate about talent development and optimizing the customer...

Location

Canada , Saint-Laurent

Salary:

85000.00 - 90000.00 CAD / Year

Randstad

Expiration Date

February 19, 2026

Requirements

University degree (BAC) or college diploma (DEC) in a relevant field (IT, Customer Service, Administration) or equivalent professional experience
Minimum of two (2) years of confirmed experience in team management, ideally within a customer service or Information Technology (IT) support context
Bilinguism (French and English), both spoken and written
Mobilizing leadership, excellent abilities in communication, coaching, and conflict resolution
Strong sense of organization, pronounced customer orientation, and demonstrated ability to effectively manage multiple priorities in a growing environment

Job Responsibility

Coaching, motivating, and developing a team of representatives, while ensuring proactive and optimal management of schedules, tasks, and priorities
Monitoring service performance using key indicators (such as satisfaction and resolution rate) and designing and implementing continuous improvement plans
Fostering open communication, a healthy collaborative environment, and a culture of constructive feedback within the team
Taking full responsibility for the training, integration, and continuous professional development of your team members
Managing the most complex customer situations and requests with agility and professionalism, while ensuring seamless coordination with relevant internal departments
Developing and presenting clear, strategic reports detailing the service's key results, performance, and initiatives
Actively contributing to the evolution and improvement of internal processes to elevate the overall customer experience

What we offer

Comprehensive group insurance
Group RRSP program
Vacation time based on experience
Paid days off during the holiday season
Easy access by public transit and private parking available
Stimulating, collaborative, and stress-free work environment, fostering a family-like atmosphere
Numerous opportunities for continuous professional development

Fulltime

Customer Service Manager

Reporting to the Watchman, the Customer Service Manage will be responsible for t...

Location

United Kingdom , Handy Cross

Salary:

Not provided

Egis in the UK

Expiration Date

Until further notice

Requirements

Customer focused correspondence management
Defence of Claims (Insurance) or similar
Proven experience in a supervisory or team leadership role within a fast-paced operational environment
Working knowledge of National Highways Network Event Management System (NEMS)
Excellent communication and interpersonal skills, with the ability to motivate and guide a team
High attention to detail and accuracy in data handling and reporting
Ability to remain calm and decisive under pressure
Proficient in MS Office Suite, including Excel, Word, and SharePoint
Strong organisational and time management skills
A proactive approach to problem-solving and continuous improvement

Job Responsibility

Management and processing of all 3rd Party correspondence/Enquiries/Red claim(s) from receipt to closure
Manage the NCC Shift Rota to maximise efficiencies and minimisation of costs
Manage and support a team of Network Control Operators in delivering their core duties effectively
Monitor team performance and ensure compliance with National Highways standards and internal procedures
Provide operational oversight during shifts, ensuring incidents, claims, and enquiries are managed promptly and accurately
Act as first point of escalation for complex or high-impact incidents, customer enquiries, and abnormal load notifications
Coordinate workload requirements to support the 24/7 operational requirements
Training, onboarding, and continuous development of team members
Review and validate reports, KPIs, and data submissions before escalation to management
Ensure timely and accurate booking of Roadspace via NEMS and support planning compliance

Customer Service Manager

about the company. A global flooring innovator, known for developing, manufactur...

Location

China , Shanghai

Salary:

144000.00 - 180000.00 CNY / Year

Randstad

Expiration Date

January 21, 2026

Requirements

Background from the building materials industry
Must be able to speak Vietnamese, Chinese, English
Should be internationally educated
Must be able to manage a team
Need to focus on inspiring staff and picking up details fast

Job Responsibility

Manage and lead the local commercial team, which includes Customer Service (CS), sample, shipping, product development, and marketing personnel
Inspire the team to quickly grasp new details and quickly pick up new information
Demonstrate the ability to manage team dynamics
Execute Senior Customer Service functions while being ready to the sales
Proactively build and nurture strong relationships with local customers and partners
Provide the necessary support for the production organization (500-600 staff) from the commercial side

Fulltime

!

Customer Service Team Leader

Are you a natural leader with a passion for delivering brilliant customer servic...

Location

United Kingdom , Luton

Salary:

27400.00 GBP / Year

Arriva London South Limited

Expiration Date

Until further notice

Requirements

Experience leading or coaching a team in a customer service, contact centre, or similar fast-paced environment
A passion for delivering brilliant customer experiences
Strong communication and interpersonal skills
Calm, confident problem-solving abilities—even under pressure
A flexible, organised approach and the ability to manage multiple priorities

Job Responsibility

Lead & Inspire: Motivate and manage a team of customer service advisors to deliver outstanding service
Coach & Develop: Support your team with regular feedback, training, and development to help them shine
Drive Performance: Monitor KPIs, quality, and productivity to keep standards high
Champion Customer Experience: Ensure queries and complaints are resolved quickly, effectively, and with genuine care
Problem-Solve: Create a proactive, solution-focused environment where challenges are resolved confidently
Live Our Values: Role-model the Arriva approach—always putting customers first
Collaborate: Work closely with colleagues across the business to support continuous improvement and innovation

What we offer

Free bus pass
great career development and progression
opportunity for overtime

Fulltime

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record managing a client-facing team within a digital services organisation
Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
Experience leading and developing high-performing customer success or account management teams within a digital services environment
Strong commercial acumen and a deep understanding of strategic account management
Exceptional stakeholder management, communication, and coaching skills
Ability to use data-driven insights to inform strategy and performance
Skilled at collaboration across departments, managing change, and championing customer experience improvements
Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
Natural ability to influence senior leaders and board members
Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums

Job Responsibility

Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
Act as the voice of the customer at a senior manager level
Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
Influence the business forecast for renewals and upsell
Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
Reduce customer churn
Coach the team to drive value-driven and strategic conversations with customers
Provide an escalation route
Ensure solutions and products proposed to customers are fit for purpose

What we offer

25 days’ holiday
Buy up to 5 more days holiday
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match
4 x life assurance
Flexible working

Fulltime