Customer Service Team Leader

• Be responsible for overseeing and managing the team, helping to resolve any queries whilst providing exceptional customer service levels
• Liaise with all clients, subcontractors and engineers ensuring appointments and visits are all booked efficiently and correctly
• Produce and manage reports on a daily basis and ensuring targets are exceeded
• Oversee all daily activities of the customer service team, working with them to generate reports and work on areas that be improved where necessary
• Work with the team to ensure everyone receives all necessary training and development via training plans
• Assume responsibility for all calls that come through and work with the team to efficiently resolve all questions and issues they may have
• Any other ad hoc administrative duties as and when needed

• Previous experience of managing a customer service team
• Excellent communication and leadership skills
• Organisational skills with the ability to manage multiple priorities efficiently
• Experience in conflict resolution and problem-solving within a fast-paced environment
• Previous experience of a similar role or experience of working within Facilities Management will be an advantage, but is not essential

Previous experience of a similar role or experience of working within Facilities Management

• Pension
• Free parking
• Health scheme
• Casual dress