Customer Service Team Leader

Manage Sales Shared Services Customer Experience Associates, ensuring excellent customer service via phone and email. Handle customer queries using appropriate communication styles. Respond promptly while maintaining a positive, needs-focused approach. Accurately document interactions, track progress, and manage accounts. Proactively identify opportunities to maximise sales and revenue. Process orders via web, email, and customer portal. Accurately enter data into ERP and related systems. Record all order processing activity and queries in the company CRM. Maintain accurate, up-to-date records using strong IT skills. Manage multiple projects, timelines, and stakeholders. Ensure clear communication, accountability, and timely delivery in line with business processes. Set up new logos, kitted codes, and consignments with accuracy. Use systems to maintain up-to-date and compliant records. Liaise with suppliers, customers, and internal teams to ensure timely approvals. Manage consignment setup, amendments, and closures. Ensure all documentation is accurate and systems are maintained. Produce accurate commercial invoices using OGL Profit Plus, Excel, and Word. Record all invoice data within CRM.