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Customer Service Team Leader

14forty.co.uk Logo

14forty

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Location:
Ireland , Dublin

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

40000.00 EUR / Year
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Job Description:

We are recruiting a Customer Service Team Leader to join Rapport, supporting a high-profile corporate client across a dynamic Dublin campus. The Team Leader will be responsible for ensuring that all client and visitor needs are met and exceeded in a professional, friendly, and efficient manner. As the face of the service, you will lead by example—motivating, coaching, and supporting your team to consistently deliver an exceptional workplace experience. You will take ownership of operational delivery, people management, and service excellence, while working closely with the client and wider workplace teams to support overall business objectives. You will be managing and inspiring an established Customer Services team across multiple buildings, ensuring a seamless and high-quality service is delivered at all times.

Job Responsibility:

  • Lead, motivate and develop the Customer Services team across the campus
  • Ensure smooth day-to-day operations across all office spaces
  • Maintain consistently high standards, exceeding client and visitor expectations
  • Manage rotas to ensure full coverage during core service hours
  • Support health & safety compliance and ensure all protocols are followed
  • Act as a key point of contact for client queries, resolving issues effectively
  • Work collaboratively with workplace operations and events teams to ensure readiness
  • Support team training, including AV capability where required
  • Drive engagement, performance, and continuous improvement within the team

Requirements:

  • Experience as a Team Leader within corporate, hospitality, or customer service environments
  • Excellent communicator with a proactive and solutions-focused approach
  • Strong organisational skills and the ability to manage multiple priorities
  • Confident building relationships with clients and stakeholders
  • Passionate about delivering exceptional service
  • Positive, approachable, and professional attitude
  • Committed to personal and team development
What we offer:
  • Exclusive travel and lifestyle discounts
  • Life assurance
  • Recognition rewards
  • Contributory pension scheme
  • Wellbeing support
  • Employee Assistance Programme
  • Digital GP services
  • Ongoing training and development opportunities
  • WOW Awards recognising outstanding achievements
  • One paid volunteering day each year

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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