Customer Service Team Leader, Office Angels

Office Angels

Location:
United Kingdom, Doncaster

Category:
Customer Service

Contract Type:
Not provided

Salary:

30000.00 GBP / Year

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Job Description:

Lead a team for our Luxury Retail client, based in Loversall, Doncaster. Report directly to the Customer Service Logistics Manager and play a pivotal role in leading and overseeing the Customer Service team in the warehouse and operations environment. Make a significant impact by managing daily operations, enhancing service levels, and improving efficiencies across all customer interactions.

Job Responsibility:

Lead and manage the Customer Service Team of 4 to meet service level targets and quality standards
Actively seek opportunities to boost team productivity, efficiency, and service quality
Ensure accurate and up-to-date reporting data for all logs and performance metrics
Collaborate with the Customer Service Management Team and Warehouse Operations Team to minimise costs and maximise service opportunities
Provide regular updates on team performance and develop actionable improvement plans
Distribute tickets and monitor team performance, ensuring high accuracy and attendance
Foster individual skill development and accountability for SLA and KPI targets
Review processes regularly and implement necessary improvements
Engage in meetings and contribute to ongoing process enhancements

Requirements:

Previous experience in customer service leadership, preferably in retail
Leadership abilities with a passion and ability for motivating others
Excellent communication skills, both verbal and written
A passion for delivering outstanding customer experiences

Additional Information:

Job Posted:
November 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Team Leader