Customer Service Team Leader

We’re seeking a proactive, customer-focused professional who thrives in a fast-paced environment. The ideal candidate brings proven experience in customer service, with a strong ability to handle queries and resolve complaints with empathy, professionalism, and efficiency. As Customer Services Team Leader, you’ll play a pivotal role in upholding PROPER SNACKS’ reputation for outstanding customer care. Based at our Nuneaton office, you’ll lead the handling of customer enquiries, ensuring issues are resolved quickly, effectively, and with a customer-first mindset. Acting as the primary point of contact, you’ll build strong relationships with customers, fostering trust and loyalty at every interaction. You’ll also collaborate closely with internal teams to ensure a seamless customer experience, contributing to the smooth day-to-day operation and continued success of our brands.