CrawlJobs Logo

Customer Service Team Leader

https://www.ikea.com Logo

IKEA

Location Icon

Location:
Australia , Tempe

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

Job Responsibility:

  • Lead the daily operations and support co-workers in their daily work to secure a positive and seamless customer journey
  • Optimise the productivity of the team by leveraging workforce management
  • Engage and motivate the team to use their knowledge and skills to achieve department goals by setting clear objectives and providing regular feedback and recognition
  • Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations
  • Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team
  • Listening to our customers, supporting them with a customer-centric attitude based on IKEA’s values and always aiming to be an ambassador for the IKEA Customer Meeting Point
  • Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals

Requirements:

  • 2+ years of leadership experience in the retail industry with a proven history of coaching teams and managing performances
  • Previous retail management experience at a big box retailer or multi-site experience
  • Strong emotional intelligence, communication skills, and the ability to influence and communicate effectively with customers and stakeholders
  • Passionate about understanding the customer journey, and how you and your team support in creating a positive shopping experience for our customers
  • Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business
  • Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve set KPIs
  • Ability to think creatively and bring fresh ideas to existing business practices with a focus on continuous improvement
What we offer:
  • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
  • 24/7 access to our Employee Assistance Program for health and wellbeing support
  • 15% Co-worker discount
  • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
  • Co-worker uniform provided
  • Free Co-worker parking
  • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
  • Bonus programme (where eligible)
  • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

Job Posted:
May 10, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Icon
IKEA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Service Team Leader

Client Service Team Leader

Location
Location
Salary
Salary:
Not provided
awardglobal.com.au Logo
Award Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Have communication skills and adaptability
  • be able to handle emergencies
  • have professionalism and sense of responsibility
  • be able to withstand work pressure
  • be familiar with the management processes and customer service system
  • have problem analysis capabilities
  • have basic employee training capabilities
  • have data analysis capabilities
  • good at cooperating & team leadership
  • Bachelor degree or above
Job Responsibility
Job Responsibility
  • In accordance with the company’s business direction and development needs, be responsible for helping the manager to formulate work goals and supervise and control the achievement of goals
  • Follow manager’s instructions and communicate and coordinate with other relevant departments of the company to ensure the smooth and orderly work of the customer service team
  • Supervise the department’s work processes and implementation of specifications
  • Identify and make sure that problems can be solved in a timely manner
  • Ensure the team’s service quality
  • Plan and improve work directions to improve work efficiency and results if required
  • Regularly communicate and share within the team
  • Summarize work outcome
  • Collaborate with manager to build the team
  • Discuss and make suggestions on internal work management systems and processes
Read More
Arrow Right

Customer Service Team Leader

Are you a natural leader with a passion for delivering brilliant customer servic...
Location
Location
United Kingdom , Luton
Salary
Salary:
27400.00 GBP / Year
arrivabus.co.uk Logo
Arriva London South Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience leading or coaching a team in a customer service, contact centre, or similar fast-paced environment
  • A passion for delivering brilliant customer experiences
  • Strong communication and interpersonal skills
  • Calm, confident problem-solving abilities—even under pressure
  • A flexible, organised approach and the ability to manage multiple priorities
Job Responsibility
Job Responsibility
  • Lead & Inspire: Motivate and manage a team of customer service advisors to deliver outstanding service
  • Coach & Develop: Support your team with regular feedback, training, and development to help them shine
  • Drive Performance: Monitor KPIs, quality, and productivity to keep standards high
  • Champion Customer Experience: Ensure queries and complaints are resolved quickly, effectively, and with genuine care
  • Problem-Solve: Create a proactive, solution-focused environment where challenges are resolved confidently
  • Live Our Values: Role-model the Arriva approach—always putting customers first
  • Collaborate: Work closely with colleagues across the business to support continuous improvement and innovation
What we offer
What we offer
  • Free bus pass
  • great career development and progression
  • opportunity for overtime
  • Fulltime
Read More
Arrow Right

Client Services Team Leader

Are you a Team Leader with a passion for delivering exceptional Customer experie...
Location
Location
Australia , Brisbane
Salary
Salary:
Not provided
apm.net.au Logo
APM Employment Services
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in leading teams
  • Excellent organisational and time management skills
  • Excellent interpersonal and communication skills
  • Demonstrated customer service experience preferred
  • Sound statistical/analytical skills
  • Intermediate to advanced use of MS Office suite and Genesys desirable
  • Contact Centre experience preferred
Job Responsibility
Job Responsibility
  • Manage a team of Client Services Officers to deliver first-contact resolution and outstanding client experiences
  • Oversee daily operations including real-time management, planning, and resource allocation
  • Identify and implement business improvement opportunities to enhance service delivery
  • Manage performance through performance monitoring, system audits and quality assurance measures
  • Drive employee engagement, culture, and professional development initiatives
  • Ensure compliance with WHS, quality, and contractual standards
What we offer
What we offer
  • Supported by a values-driven culture
  • Opportunities for professional growth
  • Collaborative leadership team
  • Commitment to Equality, Diversity and Inclusivity
  • Fulltime
Read More
Arrow Right

Guest Services Team Leader

We are recruiting a Guest Services Team Leader to join our vibrant and friendly ...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
  • Ideally, have at least one year of experience in a similar leadership within a fast-paced and dynamic establishment (e.g., five-star hotel or corporate environment)
  • Be confident in stakeholder management, including client, the team, and peers
  • Have a positive, vibrant personality, acting with integrity and be able to easily build rapport with key stakeholders
  • Possess excellent organization skills, a can-do attitude, and a passion for delivering high standard service
  • Be proactive, flexible, and adaptable, with great attention to detail and ambition to learn and grow
  • Display excellent personal presentation and interpersonal skills
  • Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
Job Responsibility
Job Responsibility
  • Meeting and greeting all visitors to site
  • Managing, training, and continuously engaging with the team to ensure high levels of productivity
  • Working alongside the team to ensure efficient and outstanding service levels are delivered at all times
  • Actively engaging and encouraging client and guest feedback, and driving change that enhances services provided, maximising technology and innovation in the process, and communicating best practice across the team
  • Being involved in staff events from the social aspect to planning and implementing with the office leadership team
  • Booking and supporting all meetings and events, using EMS
What we offer
What we offer
  • Exclusive travel and grocery discounts
  • Life assurance
  • Cash rewards
  • Tax-saver tickets on public transport in partnership with Travel Hub
  • Bike to Work Scheme
  • Contributory pension scheme
  • Wellness programs
  • Employee Assistance Program
  • Digital counsellor services
  • Eye examination voucher for those requiring a Visual Display Unit (VDU/DSE) test
  • Fulltime
Read More
Arrow Right

Customer Support Team Leader - Midnights

We're looking for a leader who can thrive during these non-traditional hours, bu...
Location
Location
United Kingdom , Cardiff
Salary
Salary:
Not provided
capitalontap.com Logo
Capital on Tap
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Contact centre experience is essential
  • Bonus if experience is in Financial Services
  • Genuine passion for team development and a track record of coaching success
  • Strong attention to detail with the ability to identify and address inefficiencies
  • Experience in analysing and interpreting basic data sets
  • A growth mindset—comfortable making mistakes, learning, and improving
  • Confidence in giving and receiving constructive feedback, including managing up
  • A drive for success, backed by a track record of achieving results in previous roles
  • Someone who has worked similar shifts or unsociable hours is a plus
Job Responsibility
Job Responsibility
  • Lead a team of approximately 10 agents to deliver exceptional outcomes for customers and the business
  • Develop team skills through 1:1s, coaching, huddles, and meetings
  • Support the Customer Support Manager in driving positive departmental changes
  • Build strong relationships with key internal stakeholders
  • Act as an escalation point for team support when needed, especially during unsociable hours
  • Remove obstacles preventing agents from delivering outstanding service
What we offer
What we offer
  • Private Healthcare, including dental and optician services through Vitality
  • Worldwide travel insurance through Vitality
  • Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
  • Salary Sacrifice Pension Scheme up to 7% match
  • 28 days holiday (plus bank holidays)
  • Annual Learning and Wellbeing Budget
  • Enhanced Parental Leave
  • Cycle to Work Scheme
  • Season Ticket Loan
  • 6 free therapy sessions per year
  • Fulltime
Read More
Arrow Right

Customer Service Team Leader

Team Leader Customer Service with French position at Circle K Business Centre in...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University degree (Bachelor level) – preferable
  • Experience in customer service
  • Good IT skills MS Office, SAP etc.
  • Very good French language skills
Job Responsibility
Job Responsibility
  • Handle complex inbound and outbound customer requests via phone, e-mail and by post
  • Manage customer operational issues and problem situations
  • Customer service and card support (B2B customer agreements, pricing/discounts, customer complaints, working with payment orders, credit limits, cards, invoices, reports and other technical inquiries)
  • Work with databases and IT-systems (primarily PALS, CRM On-Demand, JDE)
  • Be responsible for customer complaints and issues solving process
  • Describe and communicate daily processes
  • Support manager on daily tasks in scheduling
  • Assist to cooperate with partners and attend at quality controlling and measuring activities
  • Participate in different client service projects according to current priorities of unit
  • Maintenance of Customer Service everyday activities documentation/procedures
What we offer
What we offer
  • Annual bonus
  • Private medical care
  • Cafeteria Platform/Multisport
  • Language lessons subsidized by the company
  • Group insurance
  • Attractive discounts for products and services at our stations
  • Employee stock purchase plan
  • Employee Assistance Program (Lyra)
  • Modern and convenient office
  • Trainings & possibility to develop skills in a wide international environment
  • Fulltime
Read More
Arrow Right

Customer Service Team Leader

Lead a team for our Luxury Retail client, based in Loversall, Doncaster. Report ...
Location
Location
United Kingdom , Doncaster
Salary
Salary:
30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer service leadership, preferably in retail
  • Leadership abilities with a passion and ability for motivating others
  • Excellent communication skills, both verbal and written
  • A passion for delivering outstanding customer experiences
Job Responsibility
Job Responsibility
  • Lead and manage the Customer Service Team of 4 to meet service level targets and quality standards
  • Actively seek opportunities to boost team productivity, efficiency, and service quality
  • Ensure accurate and up-to-date reporting data for all logs and performance metrics
  • Collaborate with the Customer Service Management Team and Warehouse Operations Team to minimise costs and maximise service opportunities
  • Provide regular updates on team performance and develop actionable improvement plans
  • Distribute tickets and monitor team performance, ensuring high accuracy and attendance
  • Foster individual skill development and accountability for SLA and KPI targets
  • Review processes regularly and implement necessary improvements
  • Engage in meetings and contribute to ongoing process enhancements
  • Fulltime
Read More
Arrow Right

Customer Service Team Leader

Opportunity to lead a team focused on delivering exceptional customer experience...
Location
Location
United Kingdom , Wallsend
Salary
Salary:
36000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong leadership and team management skills
  • Excellent customer service ethos, capable of handling sensitive situations with care
  • Solid understanding of core operational functions and processes
  • Exceptional communication, coaching, and interpersonal abilities
  • High attention to detail and commitment to accuracy
  • Ability to work under pressure and manage competing priorities
  • Analytical thinking with solution-oriented mindset
  • Proficiency in Microsoft Office and relevant operational systems
Job Responsibility
Job Responsibility
  • Lead and develop a high-performing team of 10-15 individuals across various operational functions
  • Conduct regular 1:1s, performance reviews, and team meetings to nurture individual growth
  • Oversee the timely completion of operational tasks, ensuring adherence to company processes and regulations
  • Act as a point of escalation for complex queries and provide empathetic solutions
  • Champion a proactive customer service culture that meets service levels and KPIs
What we offer
What we offer
  • Free parking onsite and accessible via public transport
  • Hybrid working pattern introduced after 3 months: 2 days from home
  • Free access to an onsite gym
  • Private healthcare
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Ireland Jobs Germany Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy