Customer Service Team Leader

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. The Role: We are seeking an experienced Customer Service Team Leader (10 month fixed term role) to drive excellence across our ANZ customer service operations at Baxter. In this role, you will lead and develop a high-performing team, ensuring exceptional service delivery, operational efficiency, and continuous improvement. You will play a key role in supervising performance, resolving complex issues, and collaborating cross-functionally to enhance the overall customer experience. About You: You are a people-focused leader who builds trust and motivates high-performing teams through empathy and accountability. Highly organised and proactive, you thrive in fast-paced environments, balancing priorities while continuously improving processes through data-driven insights. Passionate about customer experience, you lead by example, take ownership, and are driven to elevate both team performance and overall service delivery—making this an exciting opportunity to create meaningful impact across a regional operation! This is a 10- month fixed term role based at the Baxter Old Toongabbie office.