Customer Service Team Leader, Office Angels

Office Angels

Location:
United Kingdom, Wallsend

Category:
Customer Service

Contract Type:
Not provided

Salary:

36000.00 GBP / Year

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Job Description:

Opportunity to lead a team focused on delivering exceptional customer experiences in a dynamic environment. Play a pivotal role in enhancing service delivery and improving customer outcomes within a supportive environment that values input and encourages professional growth.

Job Responsibility:

Lead and develop a high-performing team of 10-15 individuals across various operational functions
Conduct regular 1:1s, performance reviews, and team meetings to nurture individual growth
Oversee the timely completion of operational tasks, ensuring adherence to company processes and regulations
Act as a point of escalation for complex queries and provide empathetic solutions
Champion a proactive customer service culture that meets service levels and KPIs

Requirements:

Strong leadership and team management skills
Excellent customer service ethos, capable of handling sensitive situations with care
Solid understanding of core operational functions and processes
Exceptional communication, coaching, and interpersonal abilities
High attention to detail and commitment to accuracy
Ability to work under pressure and manage competing priorities
Analytical thinking with solution-oriented mindset
Proficiency in Microsoft Office and relevant operational systems

Nice to have:

Previous experience in a Team Leader position
Knowledge of financial services, insurance, or customer-focused industries

What we offer:

Free parking onsite and accessible via public transport
Hybrid working pattern introduced after 3 months: 2 days from home
Free access to an onsite gym
Private healthcare

Additional Information:

Job Posted:
November 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Service Team Leader