CrawlJobs Logo

Customer Service Team Leader

jobs.360resourcing.co.uk Logo

360 Resourcing Solutions

Location Icon

Location:
United Kingdom , Liverpool

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Customer Service Team Leader is instrumental in leading a team of Customer Experience specialists to deliver excellent levels of service to our customers, addressing their needs, and continually improving the customer experience.

Job Responsibility:

  • Lead, train and supervise the Customer Service Team to meet customer expectations
  • Set clear operational goals and objectives for customer service team
  • Provide coaching, mentoring and training to develop the team skills/competencies
  • Visit customers when necessary to gather customer feedback for continuous improvements
  • Deploy CMA-CGM group standard Processes & tools
  • Manage staffing levels and allocate resources effectively to meet service level agreements
  • Participate in recruitment, hiring and onboarding customer service staff
  • Ensure staff is knowledgeable on group processes, SOPs & tools
  • Develop and implement crisis management procedures for handling unexpected customer service challenges or disruptions
  • Regular reporting on performance to agency Customer Care Manager
  • Produce on demand performance reports as per request

Requirements:

  • Demonstrable experience of leading & managing a team within a customer service environment
  • Excellent communication and interpersonal skills, with the ability to build effective working relationships at all levels, internally and externally
  • Demonstrable experience of dealing with customers directly, with the ability to build and nurture strong working relationships
  • Excellent organisational skills, with the ability to effectively to manage multiple priorities in a fast paced environment
  • Ability to create a working culture of high performance and high engagement
  • Ability to delegate and empower employees, whilst balancing the need to support and coach when assistance is required
  • Strong analytical skills, with high attention to detail and ability to produce reports and analysis of different types of information and data
  • Excellent project management skills
  • Conversant with Proactive problem solving skills
  • Excellent presentation skills, comfortable presenting to team members and senior managers alike where required
  • IT systems, including internal CRM’s and external systems

Nice to have:

  • Shipping or Logistics industry experience would be advantageous
  • Working knowledge of Shipping processes, procedures, rules & regulations (desirable)
What we offer:
  • 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
  • Discretionary annual bonus
  • Enhanced pension scheme up to 15% total contribution
  • Life assurance x4
  • Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
  • Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan, including an Employee Assistance Programme
  • Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
  • Hybrid Working
  • Cycle to work scheme/ Season ticket loans
  • Enhanced policies including Maternity & Paternity
  • Employee recognition awards
  • Considerable scope for personal and professional growth through the CMA CGM Academy

Additional Information:

Job Posted:
March 02, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
360 Resourcing Solutions - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Service Team Leader

P&C Services Team Leader (services for the Netherlands)

Lead one of the GBO P&C Services teams, which is responsible for P&C processes (...
Location
Location
Poland , Poznan
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • passion for working with people and successfully leading them by example
  • strong knowledge of HR/Payroll environment (with min. 3 years of experience)
  • communication in English is a strong point
  • passion for people and enjoy working in a vibrant and changing environment
  • passion for transition and leading the change
  • service oriented and customer focused background
  • understanding and passion for IKEA values
Job Responsibility
Job Responsibility
  • lead the country P&C Netherlands team to deliver services according to the service levels agreed with the client
  • proactively provide to a country required competence and lead solutions and initiatives implementation
  • maintain and develop P&C competence in your team
  • resolve first level and escalate, when necessary, follow up on the status of outstanding issues
  • manage the continuous improvement of process and working routines
  • recruit competent new co-workers
  • take an active role in coaching and developing PA/PY P&C staff knowledge, skills, and competence
  • be responsible for coordination of trainings, keeping high level of motivation and other activities related with team leading
  • active participation & coordination in relevant project deliverables
  • be a part of a work environment where the IKEA culture is a strong and living reality
What we offer
What we offer
  • hybrid working model
  • fantastic office furnished with IKEA furniture
  • free underground parking with electric charger and bicycle parking
  • stable employment (employment contract)
  • flexible terms of employment
  • flexible working hours
  • annual appreciation bonus dependent on performance
  • home work allowance
  • cafeteria system
  • Tack! loyalty programme
  • Fulltime
Read More
Arrow Right

Customer Operations Team Leader

Enhancing customer satisfaction by optimizing the shopping experience; lead and ...
Location
Location
United States , Hicksville
Salary
Salary:
26.97 - 38.00 USD / Hour
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 years of related experience
  • knowledge and understanding of Customer Service standards, routines and best practices
  • intermediate computer skills, knowledge of basic math and formulas
  • CPR and First Aid Certification preferred
Job Responsibility
Job Responsibility
  • Lead and coach retail floor co-workers
  • oversee daily Smaland operations and restocking shopping tools
  • ensure greeter is available to guide customers
  • monitor customer service co-worker performance
  • recruit, onboard, train, and develop co-workers
  • manage individual development plans and delegate responsibilities
  • ensure co-workers are proficient in systems knowledge
  • manage supplies and equipment
  • partner with Risk & Compliance for safety and inventory standards
  • provide training on Smaland processes
What we offer
What we offer
  • Generous paid time off
  • holiday and sick time
  • WiselyPay
  • paid parental leave
  • KinderCare tuition discount
  • retirement and bonus plans
  • co-worker discount, meal deal, and referral bonus
  • pet insurance program
  • education assistance
  • safety shoe reimbursement
  • Fulltime
Read More
Arrow Right

Customer Service Team Leader

At IKEA, our vision is to create a better everyday life for the many people. We ...
Location
Location
Australia , Tempe
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of leadership experience in the retail industry with a proven history of coaching teams and managing performances
  • Previous retail management experience at a big box retailer or multi-site experience
  • Strong emotional intelligence, communication skills, and the ability to influence and communicate effectively with customers and stakeholders
  • Passionate about understanding the customer journey, and how you and your team support in creating a positive shopping experience for our customers
  • Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business
  • Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve set KPIs
  • Ability to think creatively and bring fresh ideas to existing business practices with a focus on continuous improvement
Job Responsibility
Job Responsibility
  • Lead the daily operations and support co-workers in their daily work to secure a positive and seamless customer journey
  • Optimise the productivity of the team by leveraging workforce management
  • Engage and motivate the team to use their knowledge and skills to achieve department goals by setting clear objectives and providing regular feedback and recognition
  • Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations
  • Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team
  • Listening to our customers, supporting them with a customer-centric attitude based on IKEA’s values and always aiming to be an ambassador for the IKEA Customer Meeting Point
  • Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals
What we offer
What we offer
  • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
  • 24/7 access to our Employee Assistance Program for health and wellbeing support
  • 15% Co-worker discount
  • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
  • Co-worker uniform provided
  • Free Co-worker parking
  • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
  • Bonus programme (where eligible)
  • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
  • Fulltime
Read More
Arrow Right

Customer Care Team Leader

Overseeing the daily operations of the outsourced call center function, ensuring...
Location
Location
Greece , Paiania
Salary
Salary:
Not provided
https://www.metlengroup.com Logo
Metlen Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Management, Business Administration, or a related field
  • 2+ years’ experience in a call center team leader or supervisory role, including team management
  • Proven experience working with or managing outsourced customer service teams
  • Strong communication skills and very good command of English
  • Proficiency in CRM systems and call center technologies
  • Must hold a valid driver’s license and be able to travel as needed
Job Responsibility
Job Responsibility
  • Serving as the primary liaison between the company and the outsourced customer service provider, ensuring effective communication and coordination
  • Monitoring daily performance metrics to ensure adherence to KPIs, SLAs, and company quality standards
  • Providing coaching, feedback, and support to the external team to maintain high service levels
  • Collaborating with internal departments to resolve escalated customer issues and implement process improvements
  • Analyzing performance data and preparing reports with actionable recommendations for service enhancement
  • Managing resource planning and workforce adjustments, including visiting the outsourcing partner’s premises when necessary
What we offer
What we offer
  • Competitive remuneration package
  • Ticket Restaurant Card
  • Group Health Insurance program
  • Protergia discount on electricity and natural gas bill
  • Pension Plan
  • Fulltime
Read More
Arrow Right

Customer Service Supervisor / Team Leader

Our client is a well-established and highly respected player within the trading ...
Location
Location
United Kingdom , Kingston Upon Thames
Salary
Salary:
28000.00 - 34000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven line management or supervisory experience, ideally in a sales admin or customer service setting
  • Strong IT skills, including Word and experience within a Windows environment
  • Excellent time management and the ability to work effectively to deadlines
  • Great organisational skills and attention to detail
  • Professional communication skills - confident and assertive without being aggressive
  • A flexible, proactive approach and the ability to work well as part of a multi-tasking team
  • A strong customer service mindset and ability to stay focused in a busy environment
Job Responsibility
Job Responsibility
  • Supervising a strong admin team, conducting regular 1:1s, managing the Saturday rota, allocating holidays, and ensuring full cover during absences
  • Monitoring desk workloads and redistributing tasks to maintain efficiency and service levels
  • Overseeing admin processes across both Sales and Purchase functions
  • Providing administrative support to the trading desks and assisting with consignment management
  • Managing sales data input, stock monitoring, pricing entries, and invoice checking
  • Maintaining both electronic and paper-based records in an organised, accurate manner
What we offer
What we offer
  • Hybrid working pattern (3 days in the office, 2 days from home)
  • 23 days holiday + bank holidays (pro rata for part-time)
  • Paid overtime for Saturday rota (1 in 3 rotation)
  • Contributory pension scheme (5% employee / 3% employer) after 3-month probation
  • Strong potential for professional development and exposure to commercial functions
  • Fulltime
Read More
Arrow Right

Customer Support Team Leader

The Customer Support Team Leader will manage a team of accommodation specialists...
Location
Location
United Kingdom , Exeter
Salary
Salary:
32000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A highly motivated individual with a positive 'can do' attitude
  • Experience of leading a team
  • Exceptional attention to detail and outstanding customer service skills
  • Adaptability to meet the needs of a dynamic business environment
  • Confidence with IT tools, including Microsoft Office and CRMs
  • Ideally a background in sales, housing, travel or hospitality
Job Responsibility
Job Responsibility
  • Lead a team of accommodation specialists, supporting them with booking accommodation for a range of clients
  • Work alongside Account Managers to ensure collation and review of client feedback and put actions in place to maintain service levels and expectations
  • Be an ambassador championing the core values of the company
  • Mentor the team, coaching and developing them to unlock their full potential through 1:1's and reviews
  • Review team performance, deliver feedback and performance management
  • Actively participate in business initiatives and undertake wider leadership responsibilities
  • Manage enquires and bookings with exceptional attention to detail
  • Serve as a subject matter expert, guiding a team and clients
  • Develop and implement protocols to maintain high service standards
  • Build and nurture relationships with clients, suppliers and colleagues
What we offer
What we offer
  • 25 days holiday (plus bank holidays) plus an additional 2 days off for wellbeing taking that to 27
  • Contributory pension
  • Private healthcare
  • Free eye tests
  • 24 hour access to a GP
  • Long service awards
  • Many social and company events
  • Opportunities to be part of employee-led committees
  • Welcome box of goodies and a company wide induction programme
  • Opportunities for world travel
  • Fulltime
Read More
Arrow Right

Customer Service Team Leader

Opportunity to lead a team focused on delivering exceptional customer experience...
Location
Location
United Kingdom , Wallsend
Salary
Salary:
36000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong leadership and team management skills
  • Excellent customer service ethos, capable of handling sensitive situations with care
  • Solid understanding of core operational functions and processes
  • Exceptional communication, coaching, and interpersonal abilities
  • High attention to detail and commitment to accuracy
  • Ability to work under pressure and manage competing priorities
  • Analytical thinking with solution-oriented mindset
  • Proficiency in Microsoft Office and relevant operational systems
Job Responsibility
Job Responsibility
  • Lead and develop a high-performing team of 10-15 individuals across various operational functions
  • Conduct regular 1:1s, performance reviews, and team meetings to nurture individual growth
  • Oversee the timely completion of operational tasks, ensuring adherence to company processes and regulations
  • Act as a point of escalation for complex queries and provide empathetic solutions
  • Champion a proactive customer service culture that meets service levels and KPIs
What we offer
What we offer
  • Free parking onsite and accessible via public transport
  • Hybrid working pattern introduced after 3 months: 2 days from home
  • Free access to an onsite gym
  • Private healthcare
  • Fulltime
Read More
Arrow Right

Customer Service Team Leader

Lead a team for our Luxury Retail client, based in Loversall, Doncaster. Report ...
Location
Location
United Kingdom , Doncaster
Salary
Salary:
30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer service leadership, preferably in retail
  • Leadership abilities with a passion and ability for motivating others
  • Excellent communication skills, both verbal and written
  • A passion for delivering outstanding customer experiences
Job Responsibility
Job Responsibility
  • Lead and manage the Customer Service Team of 4 to meet service level targets and quality standards
  • Actively seek opportunities to boost team productivity, efficiency, and service quality
  • Ensure accurate and up-to-date reporting data for all logs and performance metrics
  • Collaborate with the Customer Service Management Team and Warehouse Operations Team to minimise costs and maximise service opportunities
  • Provide regular updates on team performance and develop actionable improvement plans
  • Distribute tickets and monitor team performance, ensuring high accuracy and attendance
  • Foster individual skill development and accountability for SLA and KPI targets
  • Review processes regularly and implement necessary improvements
  • Engage in meetings and contribute to ongoing process enhancements
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy