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Customer Service Team Leader with Italian & English

https://www.randstad.com Logo

Randstad

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Location:
Poland , Poznań

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Invitation to a Career Transformation: building regional capabilities in Poznan. We are seeking Qualified Specialists and Experienced Leaders to join newly established, strategic teams in Poznan. In partnership with BRIDGESTONE, the global industry leader, we are developing a high-impact operational structure to support the company's European operations. Successful candidates will serve as an integral component in the transition and establishment of critical processes being relocated from other regions. You will join a newly formed, dynamic team from its inception, actively contributing to the development of its organizational culture. If you are driven by complex challenges and eager to have an impact, this is your opportunity to define your career within a truly world-class organization.

Job Responsibility:

  • Lead and develop a team of Customer Service Representatives
  • Ensure compliance with Order Management policies and service standards
  • Act as second point of contact for escalated customer queries and complaints
  • Monitor KPIs and SLAs, implement corrective actions where needed
  • Represent Customer Service in regional and central project meetings
  • Collaborate with CoE and IT on process improvements and digital initiatives
  • Maintain and update process documentation (SOPs, playbooks)
  • Attend customer visits and support sales-related initiatives
  • Drive cross-functional collaboration with Sales, Finance, LSCM, and Marketing
  • Support onboarding, training, and knowledge-sharing within the team.

Requirements:

  • Experience above 24 months
  • Lead and develop a team of Customer Service Representatives
  • Ensure compliance with Order Management policies and service standards
  • Act as second point of contact for escalated customer queries and complaints
  • Monitor KPIs and SLAs, implement corrective actions where needed
  • Represent Customer Service in regional and central project meetings
  • Collaborate with CoE and IT on process improvements and digital initiatives
  • Maintain and update process documentation (SOPs, playbooks)
  • Attend customer visits and support sales-related initiatives
  • Drive cross-functional collaboration with Sales, Finance, LSCM, and Marketing
  • Support onboarding, training, and knowledge-sharing within the team.
What we offer:
  • Stable employment based on a permanent employment contract
  • Hybrid work model (3 days remote, 2 days in office after 3-month onboarding)
  • Flexible start time between 7:00 AM and 10:00 AM
  • Competitive salary plus performance-based semi-annual bonus
  • Dynamic career development and opportunities
  • Additional day off for health and preventive examinations
  • Co-financing for training & studies after 1 year
  • Lunch vouchers as a salary supplement
  • Life insurance with option to extend to family
  • Private medical care partially covered by employer
  • Multisport card for employee and loved ones
  • Mybenefit cafeteria system with employer-funded points
  • Tire discounts after one year of work
  • Jubilee awards for seniority after 5, 10, 15, and 20 years.

Additional Information:

Job Posted:
February 24, 2026

Expiration:
March 07, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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