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Randstad Logo Randstad · Customer Service

Customer Service Team Leader with French & English

Poland, Poznań Employment contract · Job Posted March 26, 2026

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Job Description

Invitation to a Career Transformation: building regional capabilities in Poznan. We are seeking Qualified Specialists and Experienced Leaders to join newly established, strategic teams in Poznan. In partnership with BRIDGESTONE, the global industry leader, we are developing a high-impact operational structure to support the company's European operations. Successful candidates will serve as an integral component in the transition adn establishment of critical processes being relocated from other regions. You will join a newly formed, dynamic team from its inception, actively contributing to the development of its organizational culture. If you are driven by complex challenges and eager to have an impact, this is your opportunity to define your career within a truly world-class organization. We encourage you to apply and become part of this story.

Job Responsibility

  • lead and develop a team of Customer Service Representatives
  • ensure compliance with Order Management policies and service standards
  • act as second point of contact for escalated customer queries and complaints
  • monitor KPIs and SLAs, implement corrective actions where needed
  • represent Customer Service in regional and central project meetings
  • collaborate with CoE and IT on process improvements and digital initiatives
  • maintain and update process documentation (SOPs, playbooks)
  • attend customer visits and support sales-related initiatives
  • drive cross-functional collaboration with Sales, Finance, LSCM, and Marketing
  • support onboarding, training, and knowledge-sharing within the team

Requirements

  • University degree in Business, Management, or related field
  • minimum 3–5 years in a similar customer service leadership role
  • proficiency in CRM tools (e.g., Freshdesk, Salesforce, ERP)
  • strong Excel and Power BI skills
  • understanding of data-driven decision-making and process interconnectivity
  • French C1
  • English C1
  • strong people leadership and coaching mindset
  • excellent communication and stakeholder management skills
  • customer focus and collaborative mindset
  • ability to manage complexity and drive continuous improvement
  • high accountability and attention to detail

What we offer

  • stable employment - employment based on a permanent employment contract
  • hybrid model - enjoy flexibility with 3 days remote work and 2 days in the office (hybrid work model after a 3-month onboarding period)
  • flexible schedule - choose your start time between 7:00 AM and 10:00 AM
  • attractive financials - competitive salary, plus a performance-based semi-annual bonus
  • real growth potential - dynamic career development and vast opportunities within our newly established company structures
  • additional day off - „day on u” - an extra day off for you to take care of your health and do preventive examinations
  • co-financing for training & studies - support for your professional development through co-financing of studies, courses, and workshops (after 1 year of working)
  • lunch vouchers - a regular salary supplement in the form of lunch vouchers
  • life insurance - protection for you, with the option to extend coverage to your spouse and adult children
  • private medical care - access to wide-range medical packages, with costs partially covered by the employer
  • Multisport card - access to sports facilities for you and your loved ones (spouses, children, or partners)
  • Mybenefit cafeteria system - employer-funded points on a platform that you can exchange for attractions, vouchers, or training
  • tire discounts - preferential terms for purchasing car, motorcycle, or bicycle tires after one year of work
  • jubilee awards - special recognition for your seniority after 5, 10, 15, and 20 years of service
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