Customer Service Team Leader – Online Healthcare Provider Job at Compass Associates (Croydon)

Vice President of Sales and Marketing

The Vice President of Sales and Marketing is a strategic and operational leader ...

Location

Canada , Toronto

Salary:

140000.00 CAD / Year

Spring Living

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Business Administration, Healthcare Management, or a related field (Master’s preferred)
Strategic mindset with the ability to execute with speed and efficiency based on market trends and internal performance insights
Proficiency in CRM systems (e.g., Aline, Sherpa, Salesforce, Yardi) and digital platforms (e.g., HubSpot, Google Analytics)
Excellent interpersonal and communication skills, with a passion for leadership and innovation
Deep expertise in leading the sales function, including standardized best practices, training and development, performance management, and data-driven sales analytics
Ability to work cross-functionally and lead through influence
5+ years of senior-level or equivalent experience across sales, marketing, and analytics in senior living, healthcare, or hospitality
Demonstrated success in leading digital marketing campaigns, improving occupancy, and managing multi-site teams
Experience aligning pricing, payer strategy, and sales tactics to maximize revenue across a continuum of care is strongly preferred
Deep understanding of digital marketing tactics and tools, including CRM and marketing automation platforms

Job Responsibility

Develop and execute an integrated sales and marketing strategy to increase occupancy, optimize value per unit, and expand market presence
Leverage data analytics (including performance metrics, CRM, consumer surveys, market trends, and ROI analysis) to inform strategic growth plans and optimize marketing and sales tactics based on results
Use data and performance metrics to balance occupancy targets with rate integrity, ensuring sustainable growth without compromising margins
Proactively monitor internal performance and external market trends to refine strategy and stay ahead of emerging opportunities and challenges
Lead long-term growth initiatives (ex: market repositioning, new developments, and expansion) while driving measurable results that create long-term value
Lead and coach the Sales and Marketing professionals, regional directors and community-level leaders to meet and exceed occupancy and conversion goals across all regions and community types
Design and optimize scalable sales systems, lead tracking, and performance management through modern CRM platforms
Strengthen referral networks by building strategic enterprise-level partnerships
Lead Spring Living’s digital marketing strategy, including managing the website, online advertising (SEO, Google Ads, social media), email marketing, reputation management, and content creation
Oversee brand consistency, public relations, and corporate communications, acting as ambassador for Spring Living

Fulltime

Senior Director of B2B eCommerce

The Senior Director of B2B eCommerce leads the strategic evolution of the ResMed...

Location

United States , San Diego

Salary:

232000.00 - 348000.00 USD / Year

ResMed

Expiration Date

Until further notice

Requirements

Deep experience (10+ years) leading B2B eCommerce or digital platform transformation, ideally within healthcare, medtech, or complex enterprise environments
Proven track record in developing and scaling enterprise-grade online stores or portals, with a focus on workflow automation and user experience
Strong understanding of digital architecture, commerce platforms (e.g., SAP Commerce Cloud, Salesforce B2B), and API-driven ecosystems
Skilled in leveraging data and analytics to optimize digital performance, conversion, and engagement
Experienced in leading large cross-functional teams across product, engineering, UX, and commercial functions
Strong business acumen with the ability to connect customer experience, digital design, and operational efficiency
Visionary and strategic — able to anticipate where digital commerce is heading
Empathetic and collaborative leader who builds trust across diverse teams and stakeholders
Adept at balancing innovation with disciplined execution
Passionate about enabling providers and partners to do their best work through simple, efficient digital solutions

Job Responsibility

Define the long-term vision and digital roadmap for ResMed’s B2B online store, aligning with global business and customer strategies
Lead modernization of the ROS platform to drive frictionless ordering, billing, and account management experiences
Champion innovation in digital commerce, introducing advanced capabilities such as predictive search, personalized dashboards, and automated workflow tools
Translate evolving customer expectations and digital trends into actionable platform enhancements
Own the end-to-end product experience for ROS, from discovery to delivery
Collaborate with regional and functional leaders to ensure the platform reflects diverse market requirements while maintaining a unified global experience
Utilize customer data and analytics to continuously improve usability, efficiency, and engagement
Advocate for the voice of the customer in every product decision
Partner closely with Technology, UX, Operations, and Commercial teams to deliver best-in-class platform features and integration with ResMed’s broader ecosystem
Align with Finance, Supply Chain, and Customer Service to digitize end-to-end processes such as billing, returns, RMAs, and warranty management

What we offer

comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), tuition assistance, Flexible Time Off (FTO), 11 paid holidays plus 3 floating days, eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave

Fulltime

Vp business-to-consumer (b2c)

At Resmed, we don’t just help people sleep better—we help them live healthier, m...

Location

Salary:

Not provided

ResMed

Expiration Date

Until further notice

Requirements

15+ years of leadership across direct to consumer business leader roles, including e-commerce, marketplace, retail
Multi-market experience required
Global experience preferred
Proven track record in P&L ownership with demonstrated experience in driving high growth businesses
Proven ability to vision and build amazing omni-channel customer experiences at scale that deliver results
Energized by working in highly cross-functional and complex, and multi-channel environments
Incredible change agent with a strong growth mindset
Ability to nurture, build and grow great teams who thrive in ambiguity, growth and doing things differently
Showcase a bold vision with operational discipline

Job Responsibility

Architect and execute a global B2C strategy for key markets in collaboration with global product owners that is aligned with ResMed’s overarching product and consumer vision and financial goals
Grow Resmeds existing direct to consumer business across Europe, APAC and Amercias. Identify and execute growth levers - organic or M&A, to expand ResMed’s direct to consumer footprint in priority markets
Localize your strategy for regional or country nuances
Be the internal champion of the end user customer. Leverage your deep experience being so close to the customer to inform brand, product, and innovation strategy across the company
Ensure that Resmed builds and champions game changing healthcare pathways and customer experiences that provide access to more patients to get on therapy seamlessly with the ultimate goal of growing all channels within Resmeds ecosystem
Design and scale a high-performing global direct to consumer organization. Be comfortable leading through growth, ambiguity, and transformation
Take full ownership over commercial performance of direct to consumer businesses – ecommerce, marketplaces, retail and all in between
Own and drive global sales targets and operating plans across all B2C businesses, ensuring alignment with regional growth goals, financial forecasts, and enterprise-wide focus areas
Partner with marketing and product teams to fuel traffic, conversion, and lifetime value
Manage all retail businesses – their P&L, in-store operations, and end-to-end customer experience in physical stores

Fulltime

Accountant

We are seeking a detail-oriented Accountant to support daily accounting operatio...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Accounting, Finance, or related field
2+ years of accounting experience
Knowledge of general accounting principles and financial reporting
Experience with general ledger, reconciliations, and close processes
Proficiency in Microsoft Excel and accounting software or ERP systems
Strong attention to detail, organization, and problem-solving skills
Ability to work independently and collaboratively in a team environment
Strong written and verbal communication skills

Job Responsibility

Prepare and record journal entries, accruals, and adjustments
Maintain and reconcile general ledger accounts
Perform monthly bank and account reconciliations
Assist with month-end, quarter-end, and year-end close
Prepare financial statements, reports, and supporting schedules
Analyze account activity and investigate discrepancies
Support accounts payable, accounts receivable, and payroll processes as needed
Help ensure compliance with company policies, internal controls, and accounting standards
Assist with audits by preparing documentation and responding to requests
Contribute to budgeting, forecasting, and variance analysis

What we offer

medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan

Fulltime

Critical Environment Technician Manager

In alignment with our Microsoft values, we are committed to cultivating an inclu...

Location

United States , Mount Pleasant

Salary:

75400.00 - 167900.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience
Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
High School Diploma, GED, or equivalent AND 6+ years mission critical services experience OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience OR equivalent experience
1+ year(s) people management experience
1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field

Job Responsibility

People Management: Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model - Live our culture
Embody our values
Practice our leadership principles. Coach - Define team objectives and outcomes
Enable success across boundaries
Help the team adapt and learn. Care - Attract and retain great people
Know each individual’s capabilities and aspirations
Invest in the growth of others
Equipment and Systems Operations: Serve as an operations specialist one or more major area of operations (e.g., electrical, mechanical, controls, generators, and work on advanced tasks independently. Oversee and coach team with the inspection of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions to develop and analyze trends. Monitor performance of maintenance and operations utilizing telemetry, control systems, and other platforms and is able to identify all alarms. Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work and generate reporting to identify outstanding and ongoing work orders. Safely and quickly respond to and lead an onsite incident response team for all abnormal conditions that impact operations and coordinate with other critical facilities professionals to perform corrective repairs. Enhances, develops new, or follows preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to incidents. Gathers necessary information and creates incident timelines/data, root-cause analyses, and/or action items following an abnormal condition
Equipment and Systems Maintenance: Guide, oversee, and perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for one or more disciplines and one or more types of equipment (e.g., electrical, mechanical, cooling systems) and escalate when appropriate. Serve as a subject matter expert for one type of equipment and oversee everyday tasks and troubleshooting within their area of expertise. Have a hands-on understanding of how equipment works within disciplines they have been trained and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline(s). Provide and/or assign team to provide necessary escort to third-party contractors, sub contractors, vendors, and service providers on site for all severity leveled procedures. Coordinate and schedule supplier/vendor on-site activities and recognizes circumstances when to stop supplier work to address potential and/or identified concerns. Take part in getting third-party work underway (e.g., making sure systems are properly energized/deenergized), ensuring the work is started and completed in a safe manner in accordance with standard practices, procedures, federal/local legislation, and municipal codes. Advises junior colleagues on inspection and supervision issues. Provides consultation to lower-level colleagues in troubleshooting systems and problems
Critical Environment Culture: Understands, follows, ensures, and coaches team on safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable manner in accordance with applicable federal, state, local, and Microsoft requirements. Proactively ensures safety and security requirements are followed and met for the work of themselves and others. Maintain safe working conditions and escalate immediately when unsafe working conditions are observed. Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EH&S) objectives. Participates in required meetings, trainings, and necessary handoffs

What we offer

Benefits and other compensation (details at https://careers.microsoft.com/us/en/us-corporate-pay)

Fulltime

Psychologist/Psychological Assessment and Evaluation

Join a clinician-centered multidisciplinary team of counselors, social workers, ...

Location

United States , Georgetown

Salary:

Not provided

Ellie Mental Health

Expiration Date

Until further notice

Requirements

Clinical licensure is required (PhD or PsyD)
Experience with completing diagnostic evaluations, scoring and interpreting results, writing reports that clients can understand, and providing feedback to clients
Comfort and familiarity working with a diverse client base from an affirming perspective
Candidates must be able to work in Maryland with a Maryland license, or be license-eligible
Opportunity to provide supervision to psychology associates and trainees for qualified candidates with a demonstrated history of success with Ellie

Job Responsibility

Completing diagnostic evaluations
Scoring and interpreting results
Writing reports that clients can understand
Providing feedback to clients
Providing supervision to psychology associates and trainees for qualified candidates

What we offer

Competitive salary
Flexible schedule
Opportunity for advancement
Health insurance
PTO
Weekly case consultation groups
Free CEUs
Monthly team activities focused on clinician well-being
We will cover all testing costs and expenses as well as administrative tasks like marketing, scheduling, and billing
Cash pay service: clients pay upfront, and you’ll earn 50% of what we collect

Fulltime

Temporary Lettings Administrator

As a Lettings Administrator, you will play a vital role in managing a portfolio ...

Location

United Kingdom , Manchester

Salary:

30000.00 GBP / Year ▼

Office Angels

Expiration Date

Until further notice

Requirements

Strong administration and customer service skills
Previous experience in property management is a bonus
Excellent communication, organisational and problem-solving abilities
Confident in working independently and taking the initiative
A proactive mindset with a genuine care for delivering outstanding service
Full UK driving licence and access to a vehicle (mileage allowance provided)

Job Responsibility

Manage a diverse portfolio of student rental properties across Manchester
Conduct regular property inspections to ensure everything is in tip-top shape
Coordinate tenancy check-ins and check-outs like a pro
Handle rent collections, deposit returns and tenancy agreements efficiently
Address tenant queries and resolve issues promptly and professionally
Conduct viewings and manage enquiries during the bustling student letting cycle
Oversee health and safety, fire safety and compliance across all properties

What we offer

Opportunity to transition into a permanent role for the right candidate
Work in a fun and dynamic environment that values your growth
Make a real difference in the lives of students and enhance their rental experience
Mileage allowance provided

Fulltime

Senior Quantity Surveyor

A highly respected, multi-disciplinary construction consultancy is seeking a Sen...

Location

United Kingdom , Leeds

Salary:

55000.00 - 65000.00 GBP / Year

Brandon James

Expiration Date

Until further notice

Requirements

Proven experience operating as a Senior Quantity Surveyor within a consultancy environment
A degree in Quantity Surveying or Commercial Management
MRICS status (or working towards chartership)
Strong knowledge of JCT contracts
Experience delivering commercial, residential or industrial shed projects
Excellent communication and client-facing skills

Job Responsibility

Cost planning and estimating
Tender preparation and procurement advice
Contract administration (JCT)
Valuations, variations and final accounts
Risk management and value engineering
Client-facing reporting and stakeholder management

What we offer

25 Days holiday + Bank holidays
Health insurance
Hybrid working
Generous Pension Plan
Life assurance
Mobile and Laptop
Car allowance
Regular socials
Cycle to work scheme
Supportive culture

Fulltime

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Customer Service Team Leader – Online Healthcare Provider

Job Description

Job Responsibility

Requirements

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