Customer Service Team Leader – Italian Market Job at Smartbox Group (Carcavelos)

Ikea Food Team Leader

Lead the IKEA Food team in Roma, Italy, serving more than 660 million customers ...

Location

Italy , Roma

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Good knowledge of compliance standards and Food safety standards
Knowledge about Local food legislations, National business direction, Consumer and Market research, Food Trends and Customer buying behaviour
Proven experience in leading a group of people
Communication skills and ability to build trustful relationships
Planning and organizational skills and ability to identify new business
Ability to handle multiple topics and changing priorities/deadlines
Ability to deliver strong business results through people
Ability to maintain effective work and leadership behavior in the face of setbacks or pressure
Capable of communicating in English and Italian both in writing and verbally

Job Responsibility

Contributes to the implementation of global and national compliance standards to secure a safe environment for customers and co-workers
Secure that excellence in operations and high quality standards of customer experience in the customer and co-worker and optimized levels of commerciality are achieved
Ensure the commercial agenda by securing that retail foundations and sales steering tools, food safety is in place
Lead and implement the commercial strategy and commercial calendar in collaboration with relevant stakeholders
Lead the implementation of the stores IKEA Retail Food communication strategy
Develop and improve by seeking and acting upon customer feedback
Ensure that the Food area are in shape as new and that the common store planning solutions and vitality packages are implemented
Contribute to the creation and implementation of the unit business plan and the IKEA Retail Food business plan and other action plans
Ensures that the team has the correct competence regarding the IKEA Food range and the IKEA services and can share this with customers in a good way
Identify, recruit, introduce, and develop the many talents and to secure succession planning

What we offer

Inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness
Supportive climate regardless age, gender, religion, sexual orientation, pregnancy and ability

Fulltime

Service Sales & Rental Specialist

This position is responsible for driving the Service sales order intake (OI), th...

Location

Italy , Casalecchio di Reno

Salary:

Not provided

Sulzer

Expiration Date

Until further notice

Requirements

Five years relevant experience as a Service Engineer, Service Manager, Sales Manager, Rental Specialist or similar positions
Experience in a related B2B service industry preferred, particularly pumps, process industry and/or equipment rental business
University Degree in Engineering or similar
Italian mothertongue
English (fluent)
Display empathy, inspire trust and influence across organization and customers
Show leadership attitude, with ability of coordinating non-reporting peers
Strong communication and presentation skills
Ability to work independently, prioritize and manage multiple assignments simultaneously
Problem solver, manages tasks end-to-end in a structured and timely manner

Job Responsibility

Acquire solid understanding of services and rental performed within Sulzer, getting a sound knowledge of the reference market and competition landscape to guide the development of a growth roadmap of services and rental in Italy, reaching sales excellence according to Sulzer’s growth plan
Reach service order intake (OI) targets, rental order OI and new customer acquisition targets
Consolidate and expand service sales in Italy with a proactive approach in cooperation with Sales Managers, Area Managers and Key Account Managers, ensuring a solution-oriented approach
Assess the rental market landscape for the whole Sulzer portfolio and develop a growth strategy to meet sales and Customer acquisition targets
Drive the development of rental sales both directly and in coordination with Sales Managers, Area Managers and Key Account Managers ensuring a holistic solution-oriented approach
Develop complex technical and commercial proposals in coordination with supporting functions, ensuring Customer needs are met
Develop and maintain forecasts of sales, forecasts of unit demand through in-depth market knowledge, providing budgeting proposals for new units to be included in the rental fleet
Ensure and maintain proper communication with Service Operations for the timely refurbishment of rental units
Ensure the coordination in the orders execution together with the Service Operations and Backoffice teams, fostering execution excellence by ensuring timely and high-quality execution
Maintain a timely delivery and a high-quality release of reporting and accounting to Customers, ensuring completeness of information shared to supporting functions

Fulltime

Restaurant General Manager

Pasta Evangelists is looking for an utterly fabulous individual to manage our ne...

Location

United Kingdom , London

Salary:

Not provided

Pasta Evangelists

Expiration Date

Until further notice

Requirements

You are able to speak the language of motivation fluently, inspiring and engaging people at all levels
You are well-presented and highly personable, and feel comfortable hosting, engaging with & chatting with customers on a near-constant basis
You have previous experience in nurturing and developing diverse teams
You have experience in turning raw talent into seasoned pros who love what they do
You are focused on revenue generation. You understand profit margins and know how to optimise them to keep our business thriving
You possess a strong commercial acumen, adept at comprehending P&L dynamics. You have experience utilising data-driven insights to inform strategic decisions that ensure the business remains on a steady course
You're no stranger to human resources. From recruitment to disciplinary processes, you handle it all with empathy and finesse
Your love for Italian cuisine is contagious. Share your passion with the team and our guests.
You are always hungry to learn and grow, both personally and as a leader. You thrive on new challenges and opportunities.
You are a natural talent-spotter. You will identify potential within the team and nurture it, driving career development and success.

Job Responsibility

Lead the charge in launching our exciting new London Based restaurant, offering an amazing customer experience to our guests from the moment we open our doors
You’ll be the smiling face of our Pasta Evangelists Restaurant, a figure known in the local area for providing effortless customer service and the finest fresh pasta in town
You will create, lead and inspire a team of like-minded, passionate individuals, united by their faith in fresh, artisan pasta and determined to deliver an unforgettable experience
You’ll take the lead on creating magic in store, working with our Marketing team to bring limited edition events like in-store Italian lessons, wine evenings, pasta making classes for kids, etc.
You will create a work environment where team members thrive, grow and feel valued
You will be our kitchen guardian, ensuring that our sites are fully compliant with the high standards we set for safety and quality
You will immerse yourself in the intricacies of reports and regulations, guiding us towards success while ensuring unwavering adherence to compliance with Food and Health & Safety standards
You will craft plans to meet business KPIs, achieving commercial objectives and managing COGS smartly
Your goal? Delighting customers and driving sales through continuous improvement and innovation

What we offer

Competitive salary to attract best talent
Join a dynamic, fast-moving & diverse team
Discount at our counter and restaurant in Harrods
Regular team socials and pasta tastings
Free Pasta Evangelists products
Referral bonus Scheme
Cycle to work scheme
28 days of paid annual leave (bank holidays inclusive)

Fulltime

Restaurant General Manager

Pasta Evangelists is looking for an utterly fabulous individual to manage our ne...

Location

United Kingdom , London

Salary:

Not provided

Pasta Evangelists

Expiration Date

Until further notice

Requirements

Able to speak the language of motivation fluently, inspiring and engaging people at all levels
Well-presented and highly personable, comfortable hosting, engaging with & chatting with customers on a near-constant basis
Previous experience in nurturing and developing diverse teams
Experience in turning raw talent into seasoned pros
Focused on revenue generation, understands profit margins and how to optimise them
Possesses strong commercial acumen, adept at comprehending P&L dynamics, utilising data-driven insights
No stranger to human resources, from recruitment to disciplinary processes
Love for Italian cuisine is contagious
Always hungry to learn and grow, both personally and as a leader
A natural talent-spotter, identifies potential and nurtures it

Job Responsibility

Lead the charge in launching our exciting new London Based restaurant, offering an amazing customer experience
Be the smiling face of our Pasta Evangelists Restaurant, a figure known in the local area for providing effortless customer service
Create, lead and inspire a team of like-minded, passionate individuals
Take the lead on creating magic in store, working with our Marketing team to bring limited edition events like in-store Italian lessons, wine evenings, pasta making classes for kids
Create a work environment where team members thrive, grow and feel valued
Be our kitchen guardian, ensuring that our sites are fully compliant with the high standards we set for safety and quality
Immerse yourself in the intricacies of reports and regulations, guiding us towards success while ensuring unwavering adherence to compliance with Food and Health & Safety standards
Craft plans to meet business KPIs, achieving commercial objectives and managing COGS smartly
Delighting customers and driving sales through continuous improvement and innovation

What we offer

Competitive salary to attract best talent
Join a dynamic, fast-moving & diverse team
Discount at our counter and restaurant in Harrods
Regular team socials and pasta tastings
Free Pasta Evangelists products
Referral bonus Scheme
Cycle to work scheme
28 days of paid annual leave (bank holidays inclusive)

Fulltime

Cloud Solution Architect

The Senior Cloud Solution Architect (CSA) with POD Lead responsibilities is acco...

Location

Italy , Milano, Milan

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Proven experience in IT consulting, cloud architecture, or technical delivery leadership
Proven technical expertise across Microsoft Cloud services (Azure, M365, or Security solutions)
Ability to understand and apply AI concepts within customer and operational contexts
Strong project management background, including governance, reporting, and delivery lifecycle management
Demonstrated experience in leading distributed teams and coordinating cross-functional delivery with partners and vendors
Solid understanding of ITIL, DevOps, and operational frameworks (change management, incident response, SLAs, KPIs)
Ability to communicate effectively with executive, technical, and operational stakeholders
Excellent written communication and documentation skills
able to produce high-quality customer deliverables
Experience leading or managing large-scale delivery teams under managed services or customer success models

Job Responsibility

Partner with Secured CSU leaders, delivery partners, and global/national CSA teams enabling Success Program Deliveries across our Secured customer base in your assigned markets
Serve as a technical authority within the POD, providing architectural guidance, best practice validation, and delivery assurance across multiple Microsoft solution areas (Azure, Security, AI, or Modern Work)
Conduct random delivery audits, reviewing customer deliverables for accuracy, alignment to frameworks, and technical depth
Lead key customer engagements to set delivery standards, ensuring technical excellence and knowledge transfer
Partner with SMEs and IP Leads to pilot new content and improve delivery methodologies based on field insights
Maintain the Rhythm of Business (ROB) cadence by facilitating bi-weekly POD syncs, monthly dashboards, and quarterly business reviews to ensure visibility, accountability, and performance tracking
Monitor vendor CSA utilization, engagement compliance, and CSAT performance, applying short-term corrective actions and operational optimizations based on data insights
Drive delivery lifecycle governance, ensuring timely kickoffs, milestone tracking, deliverables submission, and closeouts fully aligned with Success Program SLAs and documentation standards
Oversee workload planning and capacity management in collaboration with Resource Coordinators (RCs) and Service Delivery Managers (SDMs) to balance priorities and ensure effective allocation
Track and report key performance indicators (KPIs)—including utilization, CSAT, audit coverage, compliance, and billable contribution—to assess delivery health and inform decision-making

Fulltime

Pasta Counter Manager

The Pasta Counter Manager is responsible for overseeing the day-to-day operation...

Location

United Kingdom

Salary:

Not provided

Pasta Evangelists

Expiration Date

Until further notice

Requirements

Passionate about food, with a genuine love for fresh pasta and Italian cuisine
Previous experience in the hospitality or food retail sectors is required, ideally in a supervisory or management role
Confident leader with the ability to motivate, develop, and support a team
Excellent communicator with a strong customer-focused approach
Well organised, able to plan effectively and perform under pressure in a fast-paced environment
Strong problem-solving, decision-making, and delegation skills
A hands-on, collaborative team player who leads by example

Job Responsibility

Responsible for the overall operation of the Pasta Counter and the team
Manage the team on a day-to-day basis while also greeting, serving, and engaging with customers to deliver an exceptional customer experience
Manage rotas and take ownership of the team labour budget
Maintain strong product knowledge to confidently answer customer questions, make recommendations, and drive sales through effective upselling
Ensure up-to-date knowledge of both Harrods and Pasta Evangelists policies and procedures
Stay informed on current sales, promotions, and product launches
Responsible for food ordering, stock counts, and managing deliveries upon arrival
Ensure all team members, including yourself, complete required training, including food safety and health & safety, and consistently adhere to company standards
Maintain exceptional cleanliness and presentation standards across the counter, including pasta and sauce displays
Ensure full compliance with food safety requirements at all times

What we offer

Competitive salary to attract best talent
Join a dynamic, fast-moving & diverse team
Discretionary discount in Harrods
Free Pasta Evangelists products
Referral bonus Scheme
Cycle to work scheme
28 days of paid annual leave (bank holidays inclusive)

Fulltime

Senior Project Manager – Inclusive Insurance Europe

Within the Group, you will join AXA EssentiALL, AXA’s inclusive insurance busine...

Location

France , Paris

Salary:

Not provided

Axa

Expiration Date

Until further notice

Requirements

7-10 years’ experience in an insurance company, preferably in strategic development, partnerships, or product innovation roles
Such experience in a large European insurer a strong plus
Proven experience in insurance business in at least one of our European geographies (UK, Ireland, Belgium, Germany, Spain, Italy, Switzerland or France)
Creative thinker with a passion for innovation and a drive to make a meaningful impact in the insurance industry with a real desire to challenge the way insurance is traditionally conducted
Strong organization, presentation and conviction skills to build trusted relationships and achieve objectives with C-Suite leaders both internally and externally
Confidence to work independently and manage multiple tasks/ engagements
Team player with both tact and expertise to break silos between teams, navigate competing interests and credibly drive change in a large organization such as AXA
Faculty to navigate multi-cultural environments with vastly different ways of working across countries and entities
Genuine interest in financial inclusion and business with social impact
Fluency in English a must-have, second language at professional level required (German, Spanish and/or Italian)

Job Responsibility

Inclusive insurance strategy steering
Determine priority customer segments for AXA EssentiALL and research their needs
Co-define local priorities and roadmaps in line with the European inclusive insurance strategy
Help identify the right talents to create / reinforce local inclusive insurance teams
Organize governance with CEOs & Excom Sponsors to track strategy delivery and business performance
Innovation and new market opportunities
Identify business opportunities and drive commercial development, both via B2B2C partnerships and more traditional channels where relevant, to take the new offers to market
Develop/redesign products and services to match customers’ needs through inclusive criteria
Ensuring investments, operations, IT and other enablers are in place with the support of the central team’s IT/Ops/data team
Thought leadership and capacity building

What we offer

A responsible company, towards people, including its employees and customers, and towards the planet
A company with strong values
A company promoting internal mobility and the training of its employees
A company offering many benefits
A flexible company, allowing hybrid work, in the office and from home

Fulltime

Publisher Sales Director

Taboola is looking for a Publisher Sales Director to support and develop Taboola...

Location

Italy , Milan

Salary:

Not provided

Taboola

Expiration Date

Until further notice

Requirements

Strong experience as an Sales leader or Account Manager in the Ad-tech/Digital space selling solutions to Italian clients, with C-Suite presence and experience
People management experience, with skills to motivate and drive a sales team
Significant experience in structuring and negotiating intricate deals, responding to publishers’ needs and goals and creating the potential for mutually-beneficial partnerships
Proficiency using Microsoft Office Suite, or Google Workspace to work on data and build strategy decks
Outstanding relationship management and customer service skills
Patience and a structured approach to your work, appreciating that the sales cycle can take much longer in the Publisher space compared to others
Very strong analytical skills to collect business intelligence by conversing with clients and monitoring/identifying trends in data and in generated reports
Highly motivated, proactive, dedicated, resourceful and creative to ensure your clients receive world class service
High attention to detail, organized with strong communication skills
Ability to work in a fast paced, quickly changing environment and consistently learn, adapt and develop.

Job Responsibility

Lead, maintain and grow relationships with premium publisher clients and strategic partners
Develop a robust sales strategy to generate new business and manage a healthy pipeline
Be a thought leader for Taboola’s publisher side in Italy, owning relationships with key external stakeholders
Own and create a holistic strategy for Account Management and Sales teams to execute on, working closely with Country Manager to consistently achieve and exceed revenue goals
Understand clients’ organisation and develop relationships with multiple points of contact within a publisher (from Business Development to Editorial to Product)
Monitor and analyse metrics and proactively take steps to improve results
Proactively seek market feedback on the Taboola platform and work with Taboola’s Product team to help develop market-leading functionality that meets the needs of our potential clients.

What we offer

25 days holiday
excellent health insurance
some flexible working
stock options

Customer Service Team Leader – Italian Market

Smartbox Group

Location:

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 08, 2026

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Job Description:

Job Responsibility:

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Looking for more opportunities? Search for other job offers that match your skills and interests.

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Job Posted:
January 08, 2026