Customer Service Team Leader – Italian Market Job at Smartbox Group (Carcavelos)

Regional Key Account - Maternity Cover

This role exists to drive growth within Unilever Food Solutions by expanding cus...

Location

Italy , Central Italy

Salary:

38400.00 - 48000.00 EUR / Year

Unilever

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Economics, Mathematics, Engineering, or similar
At least 6 months experience in Key Account, Sales, Trade Marketing, or Promotions
Strong analytical mindset and data-driven approach
Strong negotiation skills and communication skills
Entrepreneurial mindset: You challenge the status quo, spot opportunities, and thrive in ambiguity
Agile, proactive, and a natural problem solver
Advanced knowledge of Microsoft Excel
Fluent in Italian and good command of English

Job Responsibility

Drive business growth by expanding the customer portfolio (Reach) and developing existing customers (Grab)
Deliver on key commercial KPIs (Grip, Grab & Growth) and ensure flawless execution of sales and demo activities in your area
Implement effective customer engagement strategies aligned with local sales objectives
Leverage secondary sales data to identify and maximize high-impact opportunities
Collaborate with the Chef team to design and execute tailored customer activities
Lead or contribute to ad-hoc commercial projects as defined by the Sales Leader
Work cross-functionally with Marketing, Chefs, Chains, and Sales teams to enable strong channel activation

What we offer

Meal Vouchers for business trips
Company Canteen
Health and Life insurance
Digital Learning Academy
Company shop & discounts
Mental & Physical wellbeing programs
Enhanced parental leave
PC
Company Car & Fuel Card

Fulltime

Restaurant General Manager

Pasta Evangelists is looking for an utterly fabulous individual to manage our ne...

Location

United Kingdom , Battersea

Salary:

Not provided

Pasta Evangelists

Expiration Date

Until further notice

Requirements

You are able to speak the language of motivation fluently, inspiring and engaging people at all levels
You are well-presented and highly personable, and feel comfortable hosting, engaging with & chatting with customers on a near-constant basis
You have previous experience in nurturing and developing diverse teams
You have experience in turning raw talent into seasoned pros who love what they do
You are focused on revenue generation. You understand profit margins and know how to optimise them to keep our business thriving
You possess a strong commercial acumen, adept at comprehending P&L dynamics. You have experience utilising data-driven insights to inform strategic decisions that ensure the business remains on a steady course
You're no stranger to human resources. From recruitment to disciplinary processes, you handle it all with empathy and finesse
Your love for Italian cuisine is contagious. Share your passion with the team and our guests
You are always hungry to learn and grow, both personally and as a leader. You thrive on new challenges and opportunities
You are a natural talent-spotter. You will identify potential within the team and nurture it, driving career development and success

Job Responsibility

Lead the charge in launching our exciting new (Battersea) restaurant, offering an amazing customer experience to our guests from the moment we open our doors
You’ll be the smiling face of Pasta Evangelists (Battersea), a figure known in the local area for providing effortless customer service and the finest fresh pasta in town
You will create, lead and inspire a team of like-minded, passionate individuals, united by their faith in fresh, artisan pasta and determined to deliver an unforgettable experience
You’ll take the lead on creating magic in store, working with our Marketing team to bring limited edition events like in-store Italian lessons, wine evenings, pasta making classes for kids, etc.
You will create a work environment where team members thrive, grow and feel valued
You will be our kitchen guardian, ensuring that our sites are fully compliant with the high standards we set for safety and quality
You will immerse yourself in the intricacies of reports and regulations, guiding us towards success while ensuring unwavering adherence to compliance with Food and Health & Safety standards
You will craft plans to meet business KPIs, achieving commercial objectives and managing COGS smartly
Your goal? Delighting customers and driving sales through continuous improvement and innovation

What we offer

Competitive salary to attract the best talent
Join a dynamic, fast-moving & diverse team
Join a growing business with growing opportunities
Regular team socials and pasta tastings
Your birthday off – fully paid
28 days holiday (inclusive of bank holidays)
Complementary staff food & drinks while on shift
Performance driven Bonus scheme

Fulltime

Medical Science Liaison

Location

Italy

Salary:

Not provided

The Muse

Expiration Date

Until further notice

Requirements

Minimum of 3 years of professional experience following the final stage of training, including at least 2 years in clinical practice, research, or healthcare education, preferably within the pharmaceutical or biotech industry
Strong background in infectious diseases, epidemiology, vaccines, or public health
Fluency in Italian and English, with excellent written and verbal communication skills
Strong interpersonal skills with the ability to build and maintain effective professional relationships
Demonstrated ability to manage multiple projects in a field-based environment with strong prioritization and decision-making skills
Proficiency in digital tools and platforms, including MS Office (Word, Excel, PowerPoint) and virtual engagement technologies
Ability to adapt to new technologies and effectively document medical interactions
Willingness to travel extensively across Italy and occasionally internationally (approximately 50-60%)

Job Responsibility

Communicate relevant, accurate, and updated approved medical information to healthcare professionals at local, regional, and national levels, including key opinion leaders, decision-makers, professional associations, payer groups, and public health stakeholders
Provide balanced, scientifically sound responses to unsolicited medical inquiries in full compliance with applicable regulations, policies, and guidelines
Deliver scientific presentations aligned with European and Global Medical Affairs strategies
Build and maintain trusted relationships with external stakeholders and act as a scientific partner to the medical community
Facilitate communication between healthcare professionals, healthcare organizations, and Medical Affairs
Support company-sponsored clinical trials, collaborative research, and investigator-initiated studies in accordance with internal procedures
Contribute to awareness and education initiatives in close collaboration with cross-functional teams
Gather and share customer insights to support the development and refinement of medical strategies
Provide internal scientific expertise, including support for training, medical content development, and review processes
Collaborate closely with Market Access, Sales, Regulatory Affairs, Communications, Customer Services, and Medical Affairs teams locally and across EMEA

What we offer

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
HSA
Mental Health Benefits
Adoption Leave

Fulltime

Pasta Counter Manager

The Pasta Counter Manager is responsible for overseeing the day-to-day operation...

Location

United Kingdom

Salary:

Not provided

Pasta Evangelists

Expiration Date

Until further notice

Requirements

Passionate about food, with a genuine love for fresh pasta and Italian cuisine
Previous experience in the hospitality or food retail sectors is required, ideally in a supervisory or management role
Confident leader with the ability to motivate, develop, and support a team
Excellent communicator with a strong customer-focused approach
Well organised, able to plan effectively and perform under pressure in a fast-paced environment
Strong problem-solving, decision-making, and delegation skills
A hands-on, collaborative team player who leads by example

Job Responsibility

Responsible for the overall operation of the Pasta Counter and the team
Manage the team on a day-to-day basis while also greeting, serving, and engaging with customers to deliver an exceptional customer experience
Manage rotas and take ownership of the team labour budget
Maintain strong product knowledge to confidently answer customer questions, make recommendations, and drive sales through effective upselling
Ensure up-to-date knowledge of both Harrods and Pasta Evangelists policies and procedures
Stay informed on current sales, promotions, and product launches
Responsible for food ordering, stock counts, and managing deliveries upon arrival
Ensure all team members, including yourself, complete required training, including food safety and health & safety, and consistently adhere to company standards
Maintain exceptional cleanliness and presentation standards across the counter, including pasta and sauce displays
Ensure full compliance with food safety requirements at all times

What we offer

Competitive salary to attract best talent
Join a dynamic, fast-moving & diverse team
Discretionary discount in Harrods
Free Pasta Evangelists products
Referral bonus Scheme
Cycle to work scheme
28 days of paid annual leave (bank holidays inclusive)

Fulltime

Restaurant General Manager

Pasta Evangelists is looking for an utterly fabulous individual to manage our ne...

Location

United Kingdom , Chelsea

Salary:

Not provided

Pasta Evangelists

Expiration Date

Until further notice

Requirements

Able to speak the language of motivation fluently, inspiring and engaging people at all levels
Well-presented and highly personable, comfortable hosting, engaging with & chatting with customers on a near-constant basis
Previous experience in nurturing and developing diverse teams
Experience in turning raw talent into seasoned pros
Focused on revenue generation, understands profit margins and knows how to optimise them
Possesses strong commercial acumen, adept at comprehending P&L dynamics, experience utilising data-driven insights to inform strategic decisions
No stranger to human resources, from recruitment to disciplinary processes
Love for Italian cuisine is contagious
Always hungry to learn and grow, both personally and as a leader
A natural talent-spotter, identifies potential within the team and nurtures it

Job Responsibility

Lead the charge in launching our exciting new Chelsea restaurant, offering an amazing customer experience
Be the smiling face of Pasta Evangelists Chelsea, a figure known in the local area for providing effortless customer service
Create, lead and inspire a team of like-minded, passionate individuals
Take the lead on creating magic in store, working with our Marketing team to bring limited edition events like in-store Italian lessons, wine evenings, pasta making classes for kids
Create a work environment where team members thrive, grow and feel valued
Be our kitchen guardian, ensuring that our sites are fully compliant with the high standards we set for safety and quality
Immerse yourself in the intricacies of reports and regulations, guiding us towards success while ensuring unwavering adherence to compliance with Food and Health & Safety standards
Craft plans to meet business KPIs, achieving commercial objectives and managing COGS smartly
Delighting customers and driving sales through continuous improvement and innovation

What we offer

Competitive salary to attract the best talent
Join a dynamic, fast-moving & diverse team
Join a growing business with growing opportunities
28 days holiday (inclusive of bank holidays)
Complementary staff food & drinks while on shift

Fulltime

Restaurant General Manager

Pasta Evangelists is looking for an utterly fabulous individual to manage our ne...

Location

United Kingdom , London

Salary:

Not provided

Pasta Evangelists

Expiration Date

Until further notice

Requirements

Able to speak the language of motivation fluently, inspiring and engaging people at all levels
Well-presented and highly personable, comfortable hosting, engaging with & chatting with customers on a near-constant basis
Previous experience in nurturing and developing diverse teams
Experience in turning raw talent into seasoned pros
Focused on revenue generation, understands profit margins and how to optimise them
Possesses strong commercial acumen, adept at comprehending P&L dynamics, utilising data-driven insights
No stranger to human resources, from recruitment to disciplinary processes
Love for Italian cuisine is contagious
Always hungry to learn and grow, both personally and as a leader
A natural talent-spotter, identifies potential and nurtures it

Job Responsibility

Lead the charge in launching our exciting new London Based restaurant, offering an amazing customer experience
Be the smiling face of our Pasta Evangelists Restaurant, a figure known in the local area for providing effortless customer service
Create, lead and inspire a team of like-minded, passionate individuals
Take the lead on creating magic in store, working with our Marketing team to bring limited edition events like in-store Italian lessons, wine evenings, pasta making classes for kids
Create a work environment where team members thrive, grow and feel valued
Be our kitchen guardian, ensuring that our sites are fully compliant with the high standards we set for safety and quality
Immerse yourself in the intricacies of reports and regulations, guiding us towards success while ensuring unwavering adherence to compliance with Food and Health & Safety standards
Craft plans to meet business KPIs, achieving commercial objectives and managing COGS smartly
Delighting customers and driving sales through continuous improvement and innovation

What we offer

Competitive salary to attract best talent
Join a dynamic, fast-moving & diverse team
Discount at our counter and restaurant in Harrods
Regular team socials and pasta tastings
Free Pasta Evangelists products
Referral bonus Scheme
Cycle to work scheme
28 days of paid annual leave (bank holidays inclusive)

Fulltime

Off site / In site Banqueting Manager

We currently have an opportunity for an Off site / In site Banqueting Manager to...

Location

Italy , Milano

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Food service experience in luxury hotels and/or stand-alone bar, restaurants
Attention to detail
Strong interpersonal and relationship building skills
Ability to multi-task with excellent organizational skills
Be a team player
Bring personal touch and energy to guest experiences
Possess the legal right to work in Italy
Fluency in English and Italian

Job Responsibility

Lead the banquet team and coordinate all aspects of on-site and off-site events
Respond to inquiries from the event/catering team and actively solicit action plans with the intention of confirming profitable catering business and achieving Monthly Production Goals
Uncover clients’ implied needs and wishes and create highly customized proposals accordingly
Manage, coordinate, and execute group assignments
Monitor guest room blocks, meeting space, food and beverage and special concessions
Effectively communicate to all departments the necessary information to successfully execute the group’s needs while maintaining a good client relationship
Participate in weekly, Operations Meeting, Banquet Event Order (BEO) Meeting and any other required meetings relevant to the role
Promote, sell and service to assigned market in defined geographic region or vertical segment
Assist in all the operating and administrative tasks
Entertain event tastemakers on a regular basis

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Meals available at our Employee Restaurant
Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
Employee Recognition Programs
Opportunities to build a successful career with global potential

Fulltime

Cloud Solution Architect

The Senior Cloud Solution Architect (CSA) with POD Lead responsibilities is acco...

Location

Italy , Milano, Milan

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Proven experience in IT consulting, cloud architecture, or technical delivery leadership
Proven technical expertise across Microsoft Cloud services (Azure, M365, or Security solutions)
Ability to understand and apply AI concepts within customer and operational contexts
Strong project management background, including governance, reporting, and delivery lifecycle management
Demonstrated experience in leading distributed teams and coordinating cross-functional delivery with partners and vendors
Solid understanding of ITIL, DevOps, and operational frameworks (change management, incident response, SLAs, KPIs)
Ability to communicate effectively with executive, technical, and operational stakeholders
Excellent written communication and documentation skills
able to produce high-quality customer deliverables
Experience leading or managing large-scale delivery teams under managed services or customer success models

Job Responsibility

Partner with Secured CSU leaders, delivery partners, and global/national CSA teams enabling Success Program Deliveries across our Secured customer base in your assigned markets
Serve as a technical authority within the POD, providing architectural guidance, best practice validation, and delivery assurance across multiple Microsoft solution areas (Azure, Security, AI, or Modern Work)
Conduct random delivery audits, reviewing customer deliverables for accuracy, alignment to frameworks, and technical depth
Lead key customer engagements to set delivery standards, ensuring technical excellence and knowledge transfer
Partner with SMEs and IP Leads to pilot new content and improve delivery methodologies based on field insights
Maintain the Rhythm of Business (ROB) cadence by facilitating bi-weekly POD syncs, monthly dashboards, and quarterly business reviews to ensure visibility, accountability, and performance tracking
Monitor vendor CSA utilization, engagement compliance, and CSAT performance, applying short-term corrective actions and operational optimizations based on data insights
Drive delivery lifecycle governance, ensuring timely kickoffs, milestone tracking, deliverables submission, and closeouts fully aligned with Success Program SLAs and documentation standards
Oversee workload planning and capacity management in collaboration with Resource Coordinators (RCs) and Service Delivery Managers (SDMs) to balance priorities and ensure effective allocation
Track and report key performance indicators (KPIs)—including utilization, CSAT, audit coverage, compliance, and billable contribution—to assess delivery health and inform decision-making

Fulltime

Select Country

Customer Service Team Leader – Italian Market

Job Description

Job Responsibility

Requirements

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