Customer Service Team Leader – Italian Market Job at Smartbox Group (Carcavelos)

Ikea Food Team Leader

Lead the IKEA Food team in Roma, Italy, serving more than 660 million customers ...

Location

Italy , Roma

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Good knowledge of compliance standards and Food safety standards
Knowledge about Local food legislations, National business direction, Consumer and Market research, Food Trends and Customer buying behaviour
Proven experience in leading a group of people
Communication skills and ability to build trustful relationships
Planning and organizational skills and ability to identify new business
Ability to handle multiple topics and changing priorities/deadlines
Ability to deliver strong business results through people
Ability to maintain effective work and leadership behavior in the face of setbacks or pressure
Capable of communicating in English and Italian both in writing and verbally

Job Responsibility

Contributes to the implementation of global and national compliance standards to secure a safe environment for customers and co-workers
Secure that excellence in operations and high quality standards of customer experience in the customer and co-worker and optimized levels of commerciality are achieved
Ensure the commercial agenda by securing that retail foundations and sales steering tools, food safety is in place
Lead and implement the commercial strategy and commercial calendar in collaboration with relevant stakeholders
Lead the implementation of the stores IKEA Retail Food communication strategy
Develop and improve by seeking and acting upon customer feedback
Ensure that the Food area are in shape as new and that the common store planning solutions and vitality packages are implemented
Contribute to the creation and implementation of the unit business plan and the IKEA Retail Food business plan and other action plans
Ensures that the team has the correct competence regarding the IKEA Food range and the IKEA services and can share this with customers in a good way
Identify, recruit, introduce, and develop the many talents and to secure succession planning

What we offer

Inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness
Supportive climate regardless age, gender, religion, sexual orientation, pregnancy and ability

Fulltime

Restaurant General Manager

Pasta Evangelists is looking for an utterly fabulous individual to manage our ne...

Location

United Kingdom , Battersea

Salary:

Not provided

Pasta Evangelists

Expiration Date

Until further notice

Requirements

You are able to speak the language of motivation fluently, inspiring and engaging people at all levels
You are well-presented and highly personable, and feel comfortable hosting, engaging with & chatting with customers on a near-constant basis
You have previous experience in nurturing and developing diverse teams
You have experience in turning raw talent into seasoned pros who love what they do
You are focused on revenue generation. You understand profit margins and know how to optimise them to keep our business thriving
You possess a strong commercial acumen, adept at comprehending P&L dynamics. You have experience utilising data-driven insights to inform strategic decisions that ensure the business remains on a steady course
You're no stranger to human resources. From recruitment to disciplinary processes, you handle it all with empathy and finesse
Your love for Italian cuisine is contagious. Share your passion with the team and our guests
You are always hungry to learn and grow, both personally and as a leader. You thrive on new challenges and opportunities
You are a natural talent-spotter. You will identify potential within the team and nurture it, driving career development and success

Job Responsibility

Lead the charge in launching our exciting new (Battersea) restaurant, offering an amazing customer experience to our guests from the moment we open our doors
You’ll be the smiling face of Pasta Evangelists (Battersea), a figure known in the local area for providing effortless customer service and the finest fresh pasta in town
You will create, lead and inspire a team of like-minded, passionate individuals, united by their faith in fresh, artisan pasta and determined to deliver an unforgettable experience
You’ll take the lead on creating magic in store, working with our Marketing team to bring limited edition events like in-store Italian lessons, wine evenings, pasta making classes for kids, etc.
You will create a work environment where team members thrive, grow and feel valued
You will be our kitchen guardian, ensuring that our sites are fully compliant with the high standards we set for safety and quality
You will immerse yourself in the intricacies of reports and regulations, guiding us towards success while ensuring unwavering adherence to compliance with Food and Health & Safety standards
You will craft plans to meet business KPIs, achieving commercial objectives and managing COGS smartly
Your goal? Delighting customers and driving sales through continuous improvement and innovation

What we offer

Competitive salary to attract the best talent
Join a dynamic, fast-moving & diverse team
Join a growing business with growing opportunities
Regular team socials and pasta tastings
Your birthday off – fully paid
28 days holiday (inclusive of bank holidays)
Complementary staff food & drinks while on shift
Performance driven Bonus scheme

Fulltime

Medical Science Liaison

Location

Italy

Salary:

Not provided

The Muse

Expiration Date

Until further notice

Requirements

Minimum of 3 years of professional experience following the final stage of training, including at least 2 years in clinical practice, research, or healthcare education, preferably within the pharmaceutical or biotech industry
Strong background in infectious diseases, epidemiology, vaccines, or public health
Fluency in Italian and English, with excellent written and verbal communication skills
Strong interpersonal skills with the ability to build and maintain effective professional relationships
Demonstrated ability to manage multiple projects in a field-based environment with strong prioritization and decision-making skills
Proficiency in digital tools and platforms, including MS Office (Word, Excel, PowerPoint) and virtual engagement technologies
Ability to adapt to new technologies and effectively document medical interactions
Willingness to travel extensively across Italy and occasionally internationally (approximately 50-60%)

Job Responsibility

Communicate relevant, accurate, and updated approved medical information to healthcare professionals at local, regional, and national levels, including key opinion leaders, decision-makers, professional associations, payer groups, and public health stakeholders
Provide balanced, scientifically sound responses to unsolicited medical inquiries in full compliance with applicable regulations, policies, and guidelines
Deliver scientific presentations aligned with European and Global Medical Affairs strategies
Build and maintain trusted relationships with external stakeholders and act as a scientific partner to the medical community
Facilitate communication between healthcare professionals, healthcare organizations, and Medical Affairs
Support company-sponsored clinical trials, collaborative research, and investigator-initiated studies in accordance with internal procedures
Contribute to awareness and education initiatives in close collaboration with cross-functional teams
Gather and share customer insights to support the development and refinement of medical strategies
Provide internal scientific expertise, including support for training, medical content development, and review processes
Collaborate closely with Market Access, Sales, Regulatory Affairs, Communications, Customer Services, and Medical Affairs teams locally and across EMEA

What we offer

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
HSA
Mental Health Benefits
Adoption Leave

Fulltime

Pasta Counter Manager

The Pasta Counter Manager is responsible for overseeing the day-to-day operation...

Location

United Kingdom

Salary:

Not provided

Pasta Evangelists

Expiration Date

Until further notice

Requirements

Passionate about food, with a genuine love for fresh pasta and Italian cuisine
Previous experience in the hospitality or food retail sectors is required, ideally in a supervisory or management role
Confident leader with the ability to motivate, develop, and support a team
Excellent communicator with a strong customer-focused approach
Well organised, able to plan effectively and perform under pressure in a fast-paced environment
Strong problem-solving, decision-making, and delegation skills
A hands-on, collaborative team player who leads by example

Job Responsibility

Responsible for the overall operation of the Pasta Counter and the team
Manage the team on a day-to-day basis while also greeting, serving, and engaging with customers to deliver an exceptional customer experience
Manage rotas and take ownership of the team labour budget
Maintain strong product knowledge to confidently answer customer questions, make recommendations, and drive sales through effective upselling
Ensure up-to-date knowledge of both Harrods and Pasta Evangelists policies and procedures
Stay informed on current sales, promotions, and product launches
Responsible for food ordering, stock counts, and managing deliveries upon arrival
Ensure all team members, including yourself, complete required training, including food safety and health & safety, and consistently adhere to company standards
Maintain exceptional cleanliness and presentation standards across the counter, including pasta and sauce displays
Ensure full compliance with food safety requirements at all times

What we offer

Competitive salary to attract best talent
Join a dynamic, fast-moving & diverse team
Discretionary discount in Harrods
Free Pasta Evangelists products
Referral bonus Scheme
Cycle to work scheme
28 days of paid annual leave (bank holidays inclusive)

Fulltime

Restaurant General Manager

Pasta Evangelists is looking for an utterly fabulous individual to manage our ne...

Location

United Kingdom , Chelsea

Salary:

Not provided

Pasta Evangelists

Expiration Date

Until further notice

Requirements

Able to speak the language of motivation fluently, inspiring and engaging people at all levels
Well-presented and highly personable, comfortable hosting, engaging with & chatting with customers on a near-constant basis
Previous experience in nurturing and developing diverse teams
Experience in turning raw talent into seasoned pros
Focused on revenue generation, understands profit margins and knows how to optimise them
Possesses strong commercial acumen, adept at comprehending P&L dynamics, experience utilising data-driven insights to inform strategic decisions
No stranger to human resources, from recruitment to disciplinary processes
Love for Italian cuisine is contagious
Always hungry to learn and grow, both personally and as a leader
A natural talent-spotter, identifies potential within the team and nurtures it

Job Responsibility

Lead the charge in launching our exciting new Chelsea restaurant, offering an amazing customer experience
Be the smiling face of Pasta Evangelists Chelsea, a figure known in the local area for providing effortless customer service
Create, lead and inspire a team of like-minded, passionate individuals
Take the lead on creating magic in store, working with our Marketing team to bring limited edition events like in-store Italian lessons, wine evenings, pasta making classes for kids
Create a work environment where team members thrive, grow and feel valued
Be our kitchen guardian, ensuring that our sites are fully compliant with the high standards we set for safety and quality
Immerse yourself in the intricacies of reports and regulations, guiding us towards success while ensuring unwavering adherence to compliance with Food and Health & Safety standards
Craft plans to meet business KPIs, achieving commercial objectives and managing COGS smartly
Delighting customers and driving sales through continuous improvement and innovation

What we offer

Competitive salary to attract the best talent
Join a dynamic, fast-moving & diverse team
Join a growing business with growing opportunities
28 days holiday (inclusive of bank holidays)
Complementary staff food & drinks while on shift

Fulltime

Senior Project Manager – Inclusive Insurance Europe

Within the Group, you will join AXA EssentiALL, AXA’s inclusive insurance busine...

Location

France , Paris

Salary:

Not provided

Axa

Expiration Date

Until further notice

Requirements

7-10 years’ experience in an insurance company, preferably in strategic development, partnerships, or product innovation roles
Such experience in a large European insurer a strong plus
Proven experience in insurance business in at least one of our European geographies (UK, Ireland, Belgium, Germany, Spain, Italy, Switzerland or France)
Creative thinker with a passion for innovation and a drive to make a meaningful impact in the insurance industry with a real desire to challenge the way insurance is traditionally conducted
Strong organization, presentation and conviction skills to build trusted relationships and achieve objectives with C-Suite leaders both internally and externally
Confidence to work independently and manage multiple tasks/ engagements
Team player with both tact and expertise to break silos between teams, navigate competing interests and credibly drive change in a large organization such as AXA
Faculty to navigate multi-cultural environments with vastly different ways of working across countries and entities
Genuine interest in financial inclusion and business with social impact
Fluency in English a must-have, second language at professional level required (German, Spanish and/or Italian)

Job Responsibility

Inclusive insurance strategy steering
Determine priority customer segments for AXA EssentiALL and research their needs
Co-define local priorities and roadmaps in line with the European inclusive insurance strategy
Help identify the right talents to create / reinforce local inclusive insurance teams
Organize governance with CEOs & Excom Sponsors to track strategy delivery and business performance
Innovation and new market opportunities
Identify business opportunities and drive commercial development, both via B2B2C partnerships and more traditional channels where relevant, to take the new offers to market
Develop/redesign products and services to match customers’ needs through inclusive criteria
Ensuring investments, operations, IT and other enablers are in place with the support of the central team’s IT/Ops/data team
Thought leadership and capacity building

What we offer

A responsible company, towards people, including its employees and customers, and towards the planet
A company with strong values
A company promoting internal mobility and the training of its employees
A company offering many benefits
A flexible company, allowing hybrid work, in the office and from home

Fulltime

Enterprise Inside Sales Representative

We are seeking a German speaking Enterprise Inside Sales Representative to join ...

Location

Republic of Ireland , Dublin

Salary:

Not provided

JUJUR

Expiration Date

Until further notice

Requirements

Native or fluent German speaker with C1-level English
Bilingual candidates in French, Italian, Spanish, or Portuguese are also highly desirable
Proven success in outbound B2B, tech, or SaaS sales, with mid-market or enterprise experience strongly preferred
Strong results orientation with the ability to consistently meet and exceed targets
Excellent time management and the ability to prioritize effectively in a fast-paced environment
Demonstrated ability to build trusted relationships with enterprise stakeholders, including senior leaders and C-suite executives
Confident, consultative communication skills with the ability to articulate value propositions to executive audiences
Strong understanding of sales technology and familiarity with CRM and sales tools
Ability to receive and implement feedback to continuously improve performance
Strong problem-solving skills and the ability to adapt quickly

Job Responsibility

Generate and qualify enterprise leads through outbound prospecting, cold calling, email outreach, and social engagement
Manage multiple high-value client relationships with strategic follow-up and a focus on long-term partnership growth
Understand customer needs deeply to deliver tailored solutions and exceptional service
Navigate complex organizational structures to identify business priorities and influence decision-making
Partner with sales and support teams to execute effective sales strategies
Maintain accurate CRM records of sales activities, pipelines, and client interactions
Stay informed on market trends and competitor activity to identify new opportunities
Provide strong support throughout the sales process to ensure a seamless client experience
Achieve and exceed monthly and quarterly sales targets
Participate in regular sales meetings and training sessions to enhance skills and performance

What we offer

Structured training & career development plan
Paid Parental Leave (Up to 6 weeks for Maternity and Paternity)
Paid Childcare/Dependent Care
Education Reimbursement
Comprehensive VHI cover from day 1
Bike To Work Scheme / TaxSaver Leap Card Scheme
Personal Hardship Loan Program
Rockstar Awards, Spot Prizes and Tenure Awards!
24/7 Employee Assistance Program and Modern Health App

Fulltime

Publisher Sales Director

Taboola is looking for a Publisher Sales Director to support and develop Taboola...

Location

Italy , Milan

Salary:

Not provided

Taboola

Expiration Date

Until further notice

Requirements

Strong experience as an Sales leader or Account Manager in the Ad-tech/Digital space selling solutions to Italian clients, with C-Suite presence and experience
People management experience, with skills to motivate and drive a sales team
Significant experience in structuring and negotiating intricate deals, responding to publishers’ needs and goals and creating the potential for mutually-beneficial partnerships
Proficiency using Microsoft Office Suite, or Google Workspace to work on data and build strategy decks
Outstanding relationship management and customer service skills
Patience and a structured approach to your work, appreciating that the sales cycle can take much longer in the Publisher space compared to others
Very strong analytical skills to collect business intelligence by conversing with clients and monitoring/identifying trends in data and in generated reports
Highly motivated, proactive, dedicated, resourceful and creative to ensure your clients receive world class service
High attention to detail, organized with strong communication skills
Ability to work in a fast paced, quickly changing environment and consistently learn, adapt and develop.

Job Responsibility

Lead, maintain and grow relationships with premium publisher clients and strategic partners
Develop a robust sales strategy to generate new business and manage a healthy pipeline
Be a thought leader for Taboola’s publisher side in Italy, owning relationships with key external stakeholders
Own and create a holistic strategy for Account Management and Sales teams to execute on, working closely with Country Manager to consistently achieve and exceed revenue goals
Understand clients’ organisation and develop relationships with multiple points of contact within a publisher (from Business Development to Editorial to Product)
Monitor and analyse metrics and proactively take steps to improve results
Proactively seek market feedback on the Taboola platform and work with Taboola’s Product team to help develop market-leading functionality that meets the needs of our potential clients.

What we offer

25 days holiday
excellent health insurance
some flexible working
stock options

Select Country

Customer Service Team Leader – Italian Market

Job Description

Job Responsibility

Requirements

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