Customer Service Team Lead

At Mercell, we're on a mission to revolutionise public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about. With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves. We, Customer Service & Support, are a team of over 60 professionals responsible for ensuring a smooth experience for our public tendering customers across Europe. Our area of expertise extends from supporting the software platforms, to understanding the public procurement process, all the way to anticipating customers' needs and using modern technology to answer them. As a Customer Service Team Lead at Mercell, you will report directly to the Group Director, Customer Service & Support. You will be responsible to maintain regular operation, instill the operational rigour with the team, ensure development plans are followed, and contribute to the evolution of our Customer Service & Support offering. You will also have a strong connection with relevant stakeholders in the region and support business development and expansion regionally.