Customer Service Team Lead

• Administers Customer Service plans, policies, and procedures
• Manages and monitors operational efficiency of Customer Service teams
• Drives member satisfaction, retention, and growth
• Executes routine and non-routine business support tasks
• Handles escalated calls and ensures satisfactory resolutions
• Performs quality audits and provides feedback
• Completes reports for tracking metric performance
• Assists manager in allocating resources

• Working knowledge of problem solving and decision making skills
• 5+ years work experience
• High school diploma or equivalent

Prefer candidates living in Eastern time zone

• Affordable medical plan options
• 401(k) plan with matching company contributions
• Employee stock purchase plan
• Wellness screenings
• Tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access