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Customer Service Team Lead

https://www.randstad.com Logo

Randstad

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Location:
Canada , Saint-Laurent

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

85000.00 - 90000.00 CAD / Year
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Job Description:

Are you a leader passionate about talent development and optimizing the customer experience? Do you have the knack for mobilizing a team, establishing a performance culture, and building strong relationships? An innovative technology company invites you to take the lead of our Customer Service department as a Group Leader. A Quebec-based enterprise, this organization is a pioneer in the field of road vehicle simulation. From design to manufacturing, including software development and after-sales service, everything is carried out in our offices located in the Greater Montreal Area. Our multidisciplinary team is united by passion, rigor, and the drive to push boundaries.

Job Responsibility:

  • Coaching, motivating, and developing a team of representatives, while ensuring proactive and optimal management of schedules, tasks, and priorities
  • Monitoring service performance using key indicators (such as satisfaction and resolution rate) and designing and implementing continuous improvement plans
  • Fostering open communication, a healthy collaborative environment, and a culture of constructive feedback within the team
  • Taking full responsibility for the training, integration, and continuous professional development of your team members
  • Managing the most complex customer situations and requests with agility and professionalism, while ensuring seamless coordination with relevant internal departments
  • Developing and presenting clear, strategic reports detailing the service's key results, performance, and initiatives
  • Actively contributing to the evolution and improvement of internal processes to elevate the overall customer experience

Requirements:

  • University degree (BAC) or college diploma (DEC) in a relevant field (IT, Customer Service, Administration) or equivalent professional experience
  • Minimum of two (2) years of confirmed experience in team management, ideally within a customer service or Information Technology (IT) support context
  • Bilinguism (French and English), both spoken and written
  • Mobilizing leadership, excellent abilities in communication, coaching, and conflict resolution
  • Strong sense of organization, pronounced customer orientation, and demonstrated ability to effectively manage multiple priorities in a growing environment

Nice to have:

  • Experience or basic knowledge in project management, technology, electronics, or mechanics
  • Familiarity with simulation equipment
What we offer:
  • Comprehensive group insurance
  • Group RRSP program
  • Vacation time based on experience
  • Paid days off during the holiday season
  • Easy access by public transit and private parking available
  • Stimulating, collaborative, and stress-free work environment, fostering a family-like atmosphere
  • Numerous opportunities for continuous professional development

Additional Information:

Job Posted:
December 26, 2025

Expiration:
February 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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