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Customer Service Teacher

United Kingdom, Wellingborough Employment contract 30208.88 - 39648.96 GBP / Year · Job Posted June 30, 2026
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Job Description

Are you passionate about shaping and inspiring the workforce of tomorrow? We’re looking for a creative, dedicated, and enthusiastic Customer Service Teacher to join our vibrant team! If you’re committed to delivering engaging lessons, making a difference in students' lives, and fostering a love for learning, we want to hear from you. Step into a role where your passion, creativity, and dedication will inspire our learners to reach their full potential and thrive in a supportive, dynamic environment! We have a great opportunity available to join Novus, our prison education provider at HMP Five Wells working as a Customer Service Teacher. This role is offered on a permanent, full-time basis, working 37 hours per week. Who are Novus? Novus are a leading provider of prison education and have been supporting men, women, and children of all ages for over 30 years across the UK to take new directions. We are also part of the LTE group of companies that include The Manchester College, MOL, Total People, UCEN, and LTE Group Operations. We are currently rated “Good” by Ofsted and have partnerships with over 1000 industry and employer partners, ensuring our learners secure their place as the movers and shakers of the future. Our business is growing year on year due to our continued success as a leading provider in prison education. Site Information HMP Five Wells is a Category C prison that is based in Wellingborough. Built in 2022, and costing £253m, this state of the art prison accommodates a male prison population. HMP Five Wells are committed to celebrating diversity and promoting equality throughout their services. The prisons aim is to make Five Wells a better place to live, work and visit through collaborative working with third party partners, the MOJ and its surrounding communities.

Requirements

  • Hold a teaching qualification and where applicable, relevant subject specialist qualification - with a commitment to obtain the outstanding qualification within 12 months
  • Hold a Level 2 qualification in Literacy and Numeracy
  • Have experience in creating stimulating, vibrant environments which are conducive to learning and motivational for learners
  • Have previous track record showing achievement of quality targets
  • Have successfully produced accurate and timely reports
  • Demonstrate effective interpersonal and communication skills
  • Can motivate and enthuse learners
  • Have organisational skills to prioritise workload to meet deadlines and targets
  • Demonstrate positive team working

What we offer

  • 40 days annual leave plus 8 bank holidays
  • 2 hours for wellbeing / personal development per week
  • Significant Pension contributions
  • Retail Discounts
  • Employee Assistance Program
  • Cycle to work scheme

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