Customer Service Support Jobs

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Senior Associate Corporate Services Customer Support

In this vital role you will be the second line of support after AI-assisted self...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor’s degree with 3+ years in a customer-facing role
Experience supporting corporate services (including Travel, Expense, Meetings Management, etc.) preferred
Customer service oriented and ability to demonstrate empathy
Experience working with ServiceNow and SAP Concur
Ability to respond quickly and thoughtfully to questions and concerns
Familiarity with industries practicing GxP or other highly regulated industries
Basic knowledge of Travel and Expense management tools and processes
Clear and concise communication skills
Time management and ability to prioritize tasks
Strong customer service mindset

Job Responsibility

Handle incoming queries via ServiceNow related to corporate services
Troubleshoot Travel, Expense and general corporate services operations issues
Maintain logs of common issues and their resolutions
Bring up complex cases to relevant internal collaborators
Update AI assistant and knowledge articles based on frequently asked questions and their answers

What we offer

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Customer Service Support

As a Customer Service Support, you will play a key role in supporting the local ...

Location

Spain , Barcelona

Salary:

Not provided

OVYA Production

Expiration Date

Until further notice

Requirements

1 to 3 years of prior experience in customer service, accounts payable, or order entry
Experience in export transportation or international business in the industrial chemical market is preferred
Excellent organizational and interpersonal skills
Detail-oriented and accuracy-driven personality
Working knowledge of BPCS or SAP/Salesforce is a plus
Fluent in English and German both oral and written

Job Responsibility

Transactional Services: Process returns, credits, and debits in SAP in accordance with existing procedures
Internal Requests: Support Customer Service with general administrative tasks to facilitate efficient task execution
Customer Requests and Complaints: Monitor the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products, and other related issues
Close complaints in Salesforce in accordance with existing procedures
Follow up on all customer service inquiries
Support Customer Service in providing answers to external customers
Documents for Customers: Provide and send the following documents to external customers: Certificate of Analysis, MSDS, Product data sheets, etc.
Special questionnaires (Master data, environmental info, bank details, other supplier info, etc.)
Lists and special requests (SAP extractions, etc.)
Create and follow up on QSHE SF tickets and Regulatory Affairs Salesforce tickets

What we offer

50% Hybrid Work Model: Flexibility to work from home and in the office according to company policy, promoting a healthy work-life balance
Ticket Restaurant: Daily meal allowance to support your well-being
Flexible retribution: Kindergarten & Transport benefits
30 Labor Days of Holidays: Ample time off to relax and recharge
Language Lessons: Access to language lessons to support personal and professional growth
Medical Insurance: 60% company-subsidized medical insurance for employees, with the option to extend coverage to family members at a competitive rate
Open and Modern Office Environment: Work in a collaborative, innovative, and comfortable space designed for your success

Fulltime

Customer Service Support Team Lead

As a Customer Service Support Team Lead, you will supervise activities and perso...

Location

Spain , Barcelona

Salary:

Not provided

OVYA Production

Expiration Date

Until further notice

Requirements

University degree (Bachelor’s) or equivalent
3 to 5 years of customer service experience in a manufacturing environment
Previous supervisory experience, preferably in a fast-paced team environment
Excellent command of both oral and written local language and English
Knowledge of an additional language is considered an advantage
Strong attention to detail and accuracy
Ability to work under pressure with an enthusiastic attitude

Job Responsibility

Supervise activities and personnel of the Customer Service Support Department
Monitor all aspects of the Customer Service Support Department’s performance
Approve working hours, monitor employee attendance, and provide adequate departmental coverage
Train new employees and coordinate cross-training
Develop and update Customer Service Support training programs
Review, update and revise departmental procedures
Complete and conduct yearly Employee Performance Reviews
Conduct initial interviews with potential employees
Motivate staff to extract a high level of productivity
Coordinate and monitor SAP process returns, credits and debits in SAP

What we offer

50% Hybrid Work Model
Ticket Restaurant
Flexible Retribution: Kindergarten & transport benefits
30 Labor Days of Holidays
Language Lessons
Medical Insurance: 60% company-subsidized
Open and Modern Office Environment

Fulltime

Customer Service and Sales Support

We’re looking for a motivated Customer Service and Sales Support professional to...

Location

New Zealand , Hamilton

Salary:

Not provided

Gallagher Group

Expiration Date

January 01, 2026

Requirements

Experience in customer service or sales support (around 2 years)
Strong communication skills - written and verbal
Confidence working across email, phone, CRM systems, and MS Office
High attention to detail and accuracy
Ability to work under pressure and manage deadlines
A proactive, team-focused attitude
Experience with SAP ERP or CRM is an advantage
Familiarity with freight/logistics processes is beneficial

Job Responsibility

Respond to customer enquiries by phone and email, ensuring timely, helpful support
Manage order entry, quoting, credits/debits, and third-party order processing
Prepare export and shipping documentation when required
Track and trace consignments and raise transport claims
Maintain accurate customer information and interactions in SAP C4C
Support Sales teams with operational tasks and updates
Build strong relationships with channel partners and internal teams
Participate in ongoing training to keep up with product changes and new releases
Contribute to continuous improvement initiatives and positive team culture
Provide cover for team members as needed and support broader team objectives

What we offer

Competitive Salary and annual bonuses
Enjoy the benefits of an office-based role with the freedom to work from home two days a week
Life and Disability Insurance and KiwiSaver on top
Staff discounts through the Boost App
A vibrant culture with team events, learning sessions and great coffee

Fulltime

Customer Service Technical Support Representative

A Member Care Representative is responsible for providing a basic to intermediat...

Location

United States , South Jordan

Salary:

Not provided

Cricut

Expiration Date

Until further notice

Requirements

One or more years working: a) as a high touch, face to face customer service role
b) in a call/contact center
c) as a customer service representative where technical support or trouble shooting is a primary job function
Windows and MacOS: Intermediate knowledge of Windows and Mac operating systems with above average provable experience troubleshooting hardware and software issues
Android and IOS: Intermediate troubleshooting capability for iOS and Android phones or tablets with above average provable experience troubleshooting hardware and software issues
Ability to accurately type 40+ wpm
Competent diagnosing basic to intermediate technical issues involving software applications and interfaces
Provable experience resolving customer related issues, inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc.
Demonstrate sound interpersonal skills and a commitment to provide accurate information to members regarding Cricut®'s products and services
Ability to navigate difficult conversations and de-escalate tense interactions with professionalism and empathy

Job Responsibility

Provide service to Cricut® inbound customer inquiries regarding Cricut® products, hardware, software and services (primarily voice with potential for email and chat)
Document and escalate to internal and external teams as required to support complex support issues/requests
Reply to service tickets promptly and in accordance with established guidelines
Accurately maintain associated data, files and records regarding technical support incidents
Manage individual work to provide exceptional member satisfaction
Achieve all performance standards including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc.
Engage members by offering education on additional products or services to further enhance the customer experience
Provide how to information and knowledge to members using our crafting products
Demonstrate proficiency with all Cricut® products through on the job training
Effectively communicate and simplify technical terms for members while trouble shooting products of a creative, technical or mechanical nature

What we offer

competitive Medical, Dental, and Vision coverage
a 401(k) match
generous PTO
a yearly lifestyle stipend to support your wellness and passions
exclusive employee discounts

Fulltime