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We are looking for a dedicated Customer Service Support team member to join our team in Fairfield, Ohio. In this role, you will play a key part in providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. This is a long-term contract position ideal for someone eager to grow their career in a supportive environment.
Job Responsibility:
Respond promptly to customer inquiries and provide accurate information
Manage email correspondence efficiently and with attention to detail
Conduct research to troubleshoot and resolve customer issues
Assist in hiring processes and support onboarding activities
Perform general office functions to ensure seamless operations
Maintain clear and effective communication with customers and team members
Address and resolve customer concerns with a focus on satisfaction
Collaborate with team members to improve service delivery
Ensure all tasks are completed onsite as required
Document and track customer interactions for future reference
Requirements:
Proven experience in customer service or a related field
Strong proficiency in office functions and administrative tasks
Ability to conduct thorough research and troubleshoot effectively
Excellent email correspondence and written communication skills
Familiarity with hiring processes and onboarding procedures
Strong problem-solving and interpersonal skills
Comfortable working onsite and engaging directly with clients
Exceptional ability to answer inquiries and provide solutions
What we offer:
medical, vision, dental, and life and disability insurance