Customer Service Support

• Transactional Services: Process returns, credits, and debits in SAP in accordance with existing procedures
• Internal Requests: Support Customer Service with general administrative tasks to facilitate efficient task execution
• Customer Requests and Complaints: Monitor the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products, and other related issues
• Close complaints in Salesforce in accordance with existing procedures
• Follow up on all customer service inquiries
• Support Customer Service in providing answers to external customers
• Documents for Customers: Provide and send the following documents to external customers: Certificate of Analysis, MSDS, Product data sheets, etc.
• Special questionnaires (Master data, environmental info, bank details, other supplier info, etc.)
• Lists and special requests (SAP extractions, etc.)
• Create and follow up on QSHE SF tickets and Regulatory Affairs Salesforce tickets
• Cover colleagues during absences to maintain the Customer Service level
• Maintain safe working conditions and practices to achieve a zero lost-time injury record within the area of responsibility
• Perform work duties in accordance with Quality System Manual procedures and company policy

• 1 to 3 years of prior experience in customer service, accounts payable, or order entry
• Experience in export transportation or international business in the industrial chemical market is preferred
• Excellent organizational and interpersonal skills
• Detail-oriented and accuracy-driven personality
• Working knowledge of BPCS or SAP/Salesforce is a plus
• Fluent in English and German both oral and written

Additional language skills are beneficial

• 50% Hybrid Work Model: Flexibility to work from home and in the office according to company policy, promoting a healthy work-life balance
• Ticket Restaurant: Daily meal allowance to support your well-being
• Flexible retribution: Kindergarten & Transport benefits
• 30 Labor Days of Holidays: Ample time off to relax and recharge
• Language Lessons: Access to language lessons to support personal and professional growth
• Medical Insurance: 60% company-subsidized medical insurance for employees, with the option to extend coverage to family members at a competitive rate
• Open and Modern Office Environment: Work in a collaborative, innovative, and comfortable space designed for your success