Customer Service Support Team Lead Job at OVYA Production (Barcelona)

Enterprise Deal Operations Team Lead, Scaled Deal Support

This is a remote position requiring location in the Philippines. The role focuse...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

BS/BA in Business, Finance/Accounting, Economics, or a related discipline
Minimum 3+ years of experience in any of the following: Knowledge Management, Deal Desk, Order Management, Sales Contract Support, Deal Management, Sales Quoting Support, or Revenue Operations
At least one year in a people management role in an operations function
Ownership for resolving sales cycle issues related to quoting, document control, document assembly, signatures, and provisioning
Must have a working knowledge of Confluence and sales service desk tools
Customer service background and experience balancing many support requests simultaneously
Must be willing to join video chats daily to support stakeholders, peers, management, customers, and partners.

Job Responsibility

Build and manage a global team of Enterprise Deal Associates responsible for managing the highest margin/volume transactions for Atlassian
Partner with Enterprise Deal Operations team members, including Enterprise Deal Managers, Team Leads, and Managers to streamline scope and understand areas of growth and improvement for this new Enterprise Deal Scaled Team
Use a strong background in B2B or B2C customer service, including high-volume email help desk and phone support to provide excellent customer support
Expertly voice your opinion to make things better and seek feedback
Support customers with billing, invoicing, and licensing questions and handle customer escalations
Build strong relationships with Account Executives and customers, and work collaboratively to provide and revise quotes that drive customer satisfaction
Improve support experience for Enterprise Deal Managers and customers by using feedback to enhance internal processes and automation.

What we offer

Health coverage
Paid volunteer days
Wellness resources.

Fulltime

Lead, Customer Service

As the Lead, Customer Service, you will oversee customer service operations, ens...

Location

Japan , Tokyo

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Deep knowledge of order to cash processes, with a proven track record of successfully performing order taking transactions in a customer service role within a manufacturing environment
Experience in leading a team and performing work as a leader, demonstrating strong leadership and interpersonal skills
A dedication to accuracy and a commitment to constantly improving efficiency, to ensure that processes are streamlined for outstanding outcomes
Flexibility to adjust communication style for diverse audiences
Strong presentation and facilitation skills, enabling effective partnership and knowledge sharing
Basic English skills (writing, reading, and speaking) to effectively connect with distributed team

Job Responsibility

Perform order entry into ERP (JDE) for order to cash transactions, including sales orders, return orders, discount/mark up orders, and rental expenses, among others
Establish and maintain daily communication channels with commercial and marketing teams to ensure a seamless flow of information and teamwork
Supervise and manage KPI and make vital adjustments to meet goals, always striving for efficient operational performance
Stay up to date with relevant regulations and develop operational procedures to ensure compliance
Effectively communicate and resolve system issues with the global team, both in day-to-day troubleshooting and during system upgrade projects
Lead projects related to delivery and commercial operations, taking ownership of planning, execution, and providing support to team members under the mentorship of the Fulfillment Manager
Supervise and mentor team members, providing regular feedback and mentorship through ACE check-ins to drive individual and team growth

Fulltime

Customer Service Team Leader

At IKEA, our vision is to create a better everyday life for the many people. We ...

Location

Australia , Tempe

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

2+ years of leadership experience in the retail industry with a proven history of coaching teams and managing performances
Previous retail management experience at a big box retailer or multi-site experience
Strong emotional intelligence, communication skills, and the ability to influence and communicate effectively with customers and stakeholders
Passionate about understanding the customer journey, and how you and your team support in creating a positive shopping experience for our customers
Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business
Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve set KPIs
Ability to think creatively and bring fresh ideas to existing business practices with a focus on continuous improvement

Job Responsibility

Lead the daily operations and support co-workers in their daily work to secure a positive and seamless customer journey
Optimise the productivity of the team by leveraging workforce management
Engage and motivate the team to use their knowledge and skills to achieve department goals by setting clear objectives and providing regular feedback and recognition
Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations
Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team
Listening to our customers, supporting them with a customer-centric attitude based on IKEA’s values and always aiming to be an ambassador for the IKEA Customer Meeting Point
Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals

What we offer

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Fulltime

Technical Support Team Lead

Technical Support Team Lead role at Hewlett Packard Enterprise providing innovat...

Location

India , Gurgaon

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

8+ years of experience in working on Active Directory
6+ years of experience in Windows Administration
MS cluster Administration
Networking
Performance Tuning
Patch Management
Windows Upgrades into production environment
Experience in customer facing or customer support roles
Flexible to work in shifts and work from Office
Should know Different technologies mainly from the monitoring, threshold, parameter, analysis

Job Responsibility

Overall proactive monitoring through online dashboard and management of equipment, endpoints, servers, database, network devices and related services
Installing and test desktop software applications running in the Customer environment and configuration of internet browsers for running Customer applications
Extend central support to users w.r.t. tool/(Manage Engine)
Coordination for delivery/deployment/discovery of agents/endpoints and installation of new hardware, software and necessary licenses in stipulated period
Responsible for providing timely resolution of OS related issues
Tape Management
Backup Policy Creation
Scheduling Backup on DC, DR
Archival Management
OEM Liaising

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs

Fulltime

Customer Support Team Leader

The Customer Support Team Leader will manage a team of accommodation specialists...

Location

United Kingdom , Exeter

Salary:

32000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A highly motivated individual with a positive 'can do' attitude
Experience of leading a team
Exceptional attention to detail and outstanding customer service skills
Adaptability to meet the needs of a dynamic business environment
Confidence with IT tools, including Microsoft Office and CRMs
Ideally a background in sales, housing, travel or hospitality

Job Responsibility

Lead a team of accommodation specialists, supporting them with booking accommodation for a range of clients
Work alongside Account Managers to ensure collation and review of client feedback and put actions in place to maintain service levels and expectations
Be an ambassador championing the core values of the company
Mentor the team, coaching and developing them to unlock their full potential through 1:1's and reviews
Review team performance, deliver feedback and performance management
Actively participate in business initiatives and undertake wider leadership responsibilities
Manage enquires and bookings with exceptional attention to detail
Serve as a subject matter expert, guiding a team and clients
Develop and implement protocols to maintain high service standards
Build and nurture relationships with clients, suppliers and colleagues

What we offer

25 days holiday (plus bank holidays) plus an additional 2 days off for wellbeing taking that to 27
Contributory pension
Private healthcare
Free eye tests
24 hour access to a GP
Long service awards
Many social and company events
Opportunities to be part of employee-led committees
Welcome box of goodies and a company wide induction programme
Opportunities for world travel

Fulltime

Lead Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have t...

Location

United States , Monroe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Retail and customer service experience
Entry level management experience
Sales associate or cashiering experience
High School Diploma or equivalent
Motivation to advance in your career
Willingness to learn and have fun

Job Responsibility

Greet customers, run the register, cashier, make purchase suggestions and sometimes work with the food program
Gain entry level management experience by leading shifts regularly
Work across the store in different areas to support store appearance
Provide fast and friendly service
Ensure regular and predictable onsite attendance
Interact with many customers daily while working with a fun, energetic team
Sell products to customers
Provide excellent customer care
Perform at a quick pace while having fun
Work as part of a team to accomplish daily goals

What we offer

Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
Flexible Schedules
Weekly Pay
Large, Stable Employer
Fast Career Opportunities
Work With Fun, Motivated People
Task Variety
Paid Comprehensive Training
401K With a Competitive Company Match
Flexible Spending/Health Savings Accounts

Fulltime

Customer Support Lead

AutoRABIT is looking for an customer support lead, with experience in supporting...

Location

India , Hyderabad

Salary:

15.00 - 22.00 INR / Year

AutoRABIT

Expiration Date

Until further notice

Requirements

5 years’ experience in software or SaaS customer support role ideally as team leader or subject matter expert supporting Java based products
Software engineering best practices, with at least 2-3 years of experience in maintaining and delivering high-quality software
Experience with Salesforce.com or equivalent SaaS platforms development, administration, or technical support
Experience with and the ability to debug common application languages and technologies such as J2EE, HTML, JavaScript, Spring Framework, Spring Boot Framework, XML, JSON, Linux is highly desired
Experience using or administrating a DevOps pipelines or related areas such as version control (e.g., Git, SVN, Bitbucket, GitHub, Azure Repos), IDE (e.g., Visual Studio, IntelliJ), CI (e.g., Jenkins Pipelines, Azure DevOps, GitLab), and other related tools such as, Maven, Jenkins, Sonar is desirable
Investigation skills to understand problems in their context and the ability to reproduce these scenarios
Can-do attitude: challenging status, leading, and contributing to key improvements and innovations
B.Computer Science or equivalent degree
Certification in Salesforce.com is an added advantage
Excellent communication skills in English - Written & Verbal

Job Responsibility

Act as mentor and technical expert on technical support team, providing guidance and advice to case owners with the goal of case resolution and customer satisfaction
Responsible for driving the teams and delivering monthly / quarterly goals
Effective engagement with the client through proactive communication and regular reviews
Leading, motivating, and assisting a team of Technical Support Specialists and deliver individual goals
Work with stakeholders to perform root-cause analysis & figure out solution approaches
Lead support case resolution efforts for customer cases (directly, and through assistance to Support engineers) by using skills in troubleshooting and debugging, identifying root cause, communicating bugs to Engineering
Collaborate with Sales, Solution Consultants, Engineering and Product management to improve overall customer experience and make sure that our Service offering brings maximum value to our customers
Contribute and make recommendations to Knowledge Base content
Escalate support cases and priority issues to management as appropriate using good judgment in when and how to escalate

Fulltime

Customer Support Team Leader - Midnights

We're looking for a leader who can thrive during these non-traditional hours, bu...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

Contact centre experience is essential
Bonus if experience is in Financial Services
Genuine passion for team development and a track record of coaching success
Strong attention to detail with the ability to identify and address inefficiencies
Experience in analysing and interpreting basic data sets
A growth mindset—comfortable making mistakes, learning, and improving
Confidence in giving and receiving constructive feedback, including managing up
A drive for success, backed by a track record of achieving results in previous roles
Someone who has worked similar shifts or unsociable hours is a plus

Job Responsibility

Lead a team of approximately 10 agents to deliver exceptional outcomes for customers and the business
Develop team skills through 1:1s, coaching, huddles, and meetings
Support the Customer Support Manager in driving positive departmental changes
Build strong relationships with key internal stakeholders
Act as an escalation point for team support when needed, especially during unsociable hours
Remove obstacles preventing agents from delivering outstanding service

What we offer

Private Healthcare, including dental and optician services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year

Fulltime

Customer Service Support Team Lead

OVYA Production

Location:
Spain , Barcelona

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 11, 2025

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