Customer Service Support Representative Job at Robert Half (Tonawanda)

Customer Service Technical Support Representative

A Member Care Representative is responsible for providing a basic to intermediat...

Location

United States , South Jordan

Salary:

Not provided

Cricut

Expiration Date

Until further notice

Requirements

One or more years working: a) as a high touch, face to face customer service role
b) in a call/contact center
c) as a customer service representative where technical support or trouble shooting is a primary job function
Windows and MacOS: Intermediate knowledge of Windows and Mac operating systems with above average provable experience troubleshooting hardware and software issues
Android and IOS: Intermediate troubleshooting capability for iOS and Android phones or tablets with above average provable experience troubleshooting hardware and software issues
Ability to accurately type 40+ wpm
Competent diagnosing basic to intermediate technical issues involving software applications and interfaces
Provable experience resolving customer related issues, inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc.
Demonstrate sound interpersonal skills and a commitment to provide accurate information to members regarding Cricut®'s products and services
Ability to navigate difficult conversations and de-escalate tense interactions with professionalism and empathy

Job Responsibility

Provide service to Cricut® inbound customer inquiries regarding Cricut® products, hardware, software and services (primarily voice with potential for email and chat)
Document and escalate to internal and external teams as required to support complex support issues/requests
Reply to service tickets promptly and in accordance with established guidelines
Accurately maintain associated data, files and records regarding technical support incidents
Manage individual work to provide exceptional member satisfaction
Achieve all performance standards including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc.
Engage members by offering education on additional products or services to further enhance the customer experience
Provide how to information and knowledge to members using our crafting products
Demonstrate proficiency with all Cricut® products through on the job training
Effectively communicate and simplify technical terms for members while trouble shooting products of a creative, technical or mechanical nature

What we offer

competitive Medical, Dental, and Vision coverage
a 401(k) match
generous PTO
a yearly lifestyle stipend to support your wellness and passions
exclusive employee discounts

Fulltime

Customer Service, Sales Support Representative

We're looking for a Customer Service, Sales Support Representative who thrives o...

Location

United States , Omaha

Salary:

22.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

Phone Confidence: comfortable handling high call volumes and resolving customer concerns
Email Excellence: write clear, professional responses without relying on templates
Team Spirit: work well with others and contribute to a positive, collaborative environment
Speed & Accuracy: type 50+ WPM and manage multiple tasks without missing the details
Tech Savvy: proficient in Microsoft Outlook, Teams, and CRM systems
Analytical Mindset: perform basic math and use Excel to interpret data and create simple graphs

Job Responsibility

Be the Voice of the Company: Answer customer calls (200+ per month) with professionalism and empathy
Own the Inbox: Respond to email inquiries, prepare quotes, and provide order updates with clarity and care
Solve Problems: Troubleshoot issues, manage returns, and handle escalations with a calm, solution-focused mindset
Collaborate Across Teams: Work closely with Sales, Shipping, Accounting, and Materials to ensure smooth order processing
Keep It Organized: Maintain accurate records in our CRM system and manage key account orders from start to finish
Live Our Values: Uphold our commitment to Caring, Adding Value, and Teamwork in every interaction

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Customer Service Representative – Mail & Inventory Support

This position provides general and clerical support within the Administration De...

Location

United States , Washington, D.C.

Salary:

51246.00 - 80025.00 USD / Year

American Federation of State, County and Municipal Employees

Expiration Date

Until further notice

Requirements

High school graduate or equivalent
Minimum of three (3) years of work experience in customer service, mailroom, facilities support, and inventory control
Knowledge of electronic postage machines, copy machines, binding and signature machines
General working knowledge of mailroom, inventory and supply equipment and procedures
Thorough understanding of how to operate office and mailroom equipment safely
Proficient knowledge of the MS Office Suite to include – Word, Excel, Outlook, Calendar, and MS SharePoint, Teams
Proficient organizational, analytical, logistical, and problem-solving skills
Strong written skills and excellent oral communication
Ability to understand and answer technical questions
Effective communication skills to exchange routine information

Job Responsibility

Sorts, scans, and delivers US Mail and Interoffice Mail
Delivers commercial carrier letters and packages within both AFSCME HQ locations
Processes outgoing mail
Responsible for receiving, inspecting, and recording all inbound products, delivery of products, and incoming packages
Maintain an orderly and organized temporary hold area for products/packages
Operate all mailroom and fulfillment equipment
Prepare and assemble mailing materials and packages for shipping
Receive and process incoming customer service requests
May assist with the management of short-term onsite storage space
Assists with accurately recording and processing information for offsite storage

What we offer

List of benefits

Fulltime

Customer Service Representative - Business Service

Wells Fargo is seeking a Customer Service Representative. We believe in the powe...

Location

Philippines , Taguig City

Salary:

Not provided

Wells Fargo

Expiration Date

June 20, 2026

Requirements

1+ year of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Responsibility

Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Interact with customer service team and perform moderately complex customer support tasks
Manage risk by following all policies and procedures and staying abreast of changes to them
Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
Receive direction from customer service supervisor and escalate non-routine questions

Fulltime

New

Customer Service Representative

As a Customer Service Representative, you will serve as contact for customer inq...

Location

United States , Birmingham

Salary:

43200.00 - 59400.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High school diploma required
Preferred 3 - 4 years experience in customer service
Must be able to operate a personal computer and appropriate software packages
Strong communications skills
Proficient interpersonal and organizational skills
Able to work independently and be proactive

Job Responsibility

Serve as contact for customer inquiries and order placement via email, phone or fax
Process orders in accordance with established procedures
Provide reports in support of Synovis MCA Sales Team
Process and key customer orders using QAD ERP system
Resolve pricing and vendor corrections promptly to facilitate same day shipments
Assist with customer and field sales representative questions and issues such as product availability, delivery status and pricing via phone or email
Maintain records of product sales and prepare daily sales reports for management review as requested
Serve as main Customer Service contact for special pricing agreements
Assist Customer Service Supervisor in tracking and shipping backorders as products become available
Update open order reports as needed

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

New

Junior Customer Service Representative

Our client, Roost Heating, is a fast-growing plumbing and heating company coveri...

Location

United Kingdom , Winchester

Salary:

10.75 - 12.71 GBP / Hour

Pure Human Resources

Expiration Date

Until further notice

Requirements

Friendly and confident communication skills
Good organisational skills and attention to detail
Basic PC and Microsoft Office skills
Positive attitude and willingness to learn
Able to work well within a busy team environment
Reliable, proactive and customer-focused approach
Good local geographical knowledge of Winchester, Eastleigh, Romsey

Job Responsibility

Answering incoming customer calls and responding to emails
Booking annual servicing appointments and breakdown visits
Supporting the scheduling of engineer diaries and workloads
Updating internal systems and maintaining accurate records
Providing customers with updates regarding appointments and engineer visits
Supporting engineers and the wider team with administration tasks
Assisting with customer queries in a professional and friendly manner
Supporting the smooth day-to-day running of the business
Assisting with general administration duties as required

What we offer

Full training and ongoing support
25 days holiday increasing with service
Company pension scheme
Employee discount
Private medical insurance
Long-term opportunity within a growing local business
Supportive and friendly team environment

Fulltime

Customer Service Representative

Exciting Opportunity: Customer Service Representative (W-842). Are you passionat...

Location

United States , St. Louis

Salary:

Not provided

Myticas Consulting

Expiration Date

Until further notice

Requirements

At least 2 years of client-facing application support experience, troubleshooting product issues via phone, email, chat, or remote system access
Strong knowledge of enterprise applications, bespoke client networks, and troubleshooting methodologies
Proficiency with CRM applications like Salesforce and Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
Familiarity with Microsoft Server products such as Windows Server, SQL, and MS Project
Exceptional communication skills, both written and verbal, with the ability to document issues clearly and succinctly
Collaborative mindset with the ability to work cross-functionally and resolve technical or operational issues efficiently
Minimum: High School Diploma or equivalent

Job Responsibility

Supporting internal and external clients with complex product and application issues
Troubleshooting product issues via phone, email, chat, or remote system access
Documenting issues clearly and succinctly
Working cross-functionally to resolve technical or operational issues efficiently
Managing multiple priorities and resolving conflicts professionally

Customer Service Representative

Involves assisting customers by transferring calls between patients, pharmacies,...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

At least high school graduate with diploma
6 months of experience in customer service over phones, email, or live chat
Healthcare experience is NOT required, but is a plus
Start up experience is a plus
Must be ready for a fast-paced and frequently changing environment

Job Responsibility

Helping transfer chat + phone support between patients/pharmacies/doctors
Become an expert on the product, knowing all the specifics of its functioning
Provide first-level support to customers via email and/or chat in a timely and professional manner
Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps
Maintain a positive, empathetic, and professional attitude toward customers at all times
Work on creating, updating, or adjusting customer accounts by documenting personal information
Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties
Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms
Process and prepare information for auditing and reporting purposes
Update internal and customer-facing knowledge bases

Fulltime

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Customer Service Support Representative

Job Description

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