Customer Service Support

Customer Support Representative - French Language

Helpware is seeking a French Customer Care Agent to join our team. If you’re pas...

Location

Uganda , Kampala

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Adaptability: Ability to thrive in a fast-paced environment and quickly adapt to changes
Communication: Excellent verbal and written communication skills with colleagues and customers
Empathy: Genuine care for customers’ needs and a passion for helping others
Quick Learner: Willingness to embrace new ideas, push boundaries, and strive for continuous improvement
Collaboration: Strong team player who understands the importance of working together for success
Language Proficiency: Impeccable written and spoken English, along with proficiency in French language

Job Responsibility

Provide service to Deezer's global customer base in multiple languages
Support any contact channel that Deezer requires such as email, social media and live chat
Take ownership for customer issues, solving problems and handling cases from start to finish
Work collaboratively with the Deezer team
Attend regular meetings with team members and managers
Participate in projects as assigned

Fulltime

Our Customer Service department supports our customers during the full customer ...

Location

Romania , București

Salary:

Not provided

AUTO1 Group

Expiration Date

Until further notice

Requirements

Speak, read, and write French at a native level
Good English
Enjoy providing excellent customer service
Looking for an exciting opportunity
Driven and a self starter
Detail oriented, proactive and a strong communicator
Happy to work on Saturdays

Job Responsibility

Responsible for all inbound and outbound customer contact for French customers and will help them with any questions
Contact customers who’ve booked an appointment to ensure they know what to expect and what to bring
Actively work on always improving our customer experience
Handle any possible complaints and create the best possible solution

What we offer

Private medical insurance
Benefits package – Attractive salary

French Speaking Customer Service Operations Agent - Belgium

The role is responsible for all aftersales processes. They make sure that the pu...

Location

Romania , Bucuresti

Salary:

Not provided

AUTO1 Group

Expiration Date

Until further notice

Requirements

Very good written and spoken French language skills
Excellent communication skills and strong customer orientation with a friendly and professional approach
Previous experience in customer service, administration or related area

Job Responsibility

Contract management: Ensure that customers are kept constantly updated on the status of their purchase
Contact customers due to missing items and documents that still need to be handed over
Handle all deregistrations make sure they are handled time and check self-deregistered documents
Be the contact person for the branches via phone
Offer Support: answer questions about the offer
send out offer emails via Email
be the price and car expert in the customer service team - help customers understand the offer
Financed Cars: Handle all cases of bought financed & leased cars: make sure they are handled in time
Ensure that all customers are kept updated on the status of their financed car
Be in close contact with the financing banks and leasing companies

What we offer

Flexibility to also work from home
A nice office just 1 minute away from Pipera metro station
A warm team atmosphere and fun team events
Private medical services subscription via Medicover
Open communication and delivering results are more important to us than a dress code
Inclusive and respectful multicultural work environment

Fulltime

Customer Service Agent

We’re Fever, the world’s leading tech platform for culture and live entertainmen...

Location

Spain

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Previous experience in User Support or Customer Service positions are highly valuable
Previous experience using Zendesk is preferred
High French level (oral & written) and fluent in Spanish or English
Skilled at planning, organizing, prioritizing and executing simultaneous tasks
Have good communication and interpersonal skills
Are a solution-oriented and reliable professional
Are incredibly detail-orientated with excellent time-management skills
Are flexible. Everything can change very quickly and you know how to adapt
Have excellent interpersonal and communication skills
Be decisive and organized

Job Responsibility

Customer Service by e-mail, phone or social media for solving any incidents generated
Managing incoming calls and chats and customer service inquiries
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits
follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed

What we offer

Home office (100% remote position)
Great work environment with a young, international team of talented people to work with!
Possibility to receive in advance part of your salary by Payflow
40% discount on all Fever events and experiences
Health Insurance
Gympass Membership

Fulltime

Health Services Support Agent

Join a global leader in insulin delivery and diabetes technology. We design, man...

Location

Portugal , Porto

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent, verbal and written, in French and English
Strong customer service skills with a focus on empathy and problem-solving
Experience in technical support or healthcare-related fields is preferred
Ability to manage multiple tasks and work effectively in a fast-paced environment
Excellent communication skills and attention to detail

Job Responsibility

Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards

What we offer

Be part of a multicultural, welcoming team that values your ideas and growth
Work from our office in Porto, one of Europe’s most vibrant cities
Opportunities to develop professionally and gain experience with cutting-edge tech products
Enjoy a supportive environment where your work truly makes a difference
Relocation package included
Your flight is on us – we’ll get you safely to Portugal
Warm welcome at the airport and help to settle in
Comfortable accommodation in shared apartments
Free Portuguese lessons to get you speaking like a local
Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events

Fulltime

Customer Service Team Leader

Team Leader Customer Service with French position at Circle K Business Centre in...

Location

Poland , Warsaw

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

University degree (Bachelor level) – preferable
Experience in customer service
Good IT skills MS Office, SAP etc.
Very good French language skills

Job Responsibility

Handle complex inbound and outbound customer requests via phone, e-mail and by post
Manage customer operational issues and problem situations
Customer service and card support (B2B customer agreements, pricing/discounts, customer complaints, working with payment orders, credit limits, cards, invoices, reports and other technical inquiries)
Work with databases and IT-systems (primarily PALS, CRM On-Demand, JDE)
Be responsible for customer complaints and issues solving process
Describe and communicate daily processes
Support manager on daily tasks in scheduling
Assist to cooperate with partners and attend at quality controlling and measuring activities
Participate in different client service projects according to current priorities of unit
Maintenance of Customer Service everyday activities documentation/procedures

What we offer

Annual bonus
Private medical care
Cafeteria Platform/Multisport
Language lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office
Trainings & possibility to develop skills in a wide international environment

Fulltime

Digital Marketing Customer Support Specialist

Atlean World is an HR SaaS Consultant that aims to promote multicultural environ...

Location

Portugal , Lisbon

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent in French
Strong English skills
Knowledge of digital marketing concepts
Experience on paid campaign management is mandatory
Have a degree in Marketing or related field
Have experience in Digital Marketing
Have experience in a Contact Centre, Service program for any Advertising Tech company
Are fluent with any social media products usage and basic understanding of digital advertising
Have a strong customer service-oriented skill
Can work as a team member, as well as independently

Job Responsibility

Provide B2B support to our valued advertisers
Manage product troubleshooting and delivering exceptional customer support related to our advertising offerings
Proactively identify initiatives to enhance our services and elevate the overall user experience
Manage and resolve end-to-end product troubleshooting and customer support for our advertising products, handling inquiries via email and chat channels
Take ownership of query resolution by collaborating with our internal Product Operations and Engineering teams to address all types of general, technical, or product-related questions
Enhance overall Customer Satisfaction metrics by ensuring high-quality service throughout the case journey, providing regular updates at every touchpoint
Maintain strict adherence to service levels across all channels to achieve Best in Class productivity and significantly reduce resolution times for our end customers
Collaborate with in-house technical specialists to educate advertisers on product features and common issues they may encounter

What we offer

Relocation Assistance with Accommodation
Meal vouchers
2 extra salaries
Private health insurance
Monthly Bonus

Fulltime

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support position at Sopra Steria, a major Tech pla...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Total Experience Expected: 1-2 years
Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow
Excellent communication skills in French and English (written & verbal)
Knowledge of the ITIL framework and practices
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Monitor issues from start till resolution
Escalate unresolved problems to higher level of support
Ability to work under pressure and manage tight deadlines
Experience in handling international (European & US, and Asia Pacific Geographics) clients

Job Responsibility

Provide support on the first line of the Global Shared Service Desk & Monitoring to multiple external customers
Assist users with hardware, application, and software problems via phone, self-service, email, and chat
Categorize and record reported queries and provide solutions
Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool
Log details of all incidents: alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use the supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL and company's quality management system
Escalate tickets to L2 and L3 as appropriate and follow up for resolution
Tracking and documenting any changes made to the KB article and creating KB articles

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

Customer Service Support - French

AUTO1 Group

Location:
Romania , București

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

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