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Customer Service Support Advisor

Plusnet

Location:
India , Gurugram

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Sales Advisor 2 assists as an advisory team member, applying processes and procedures in the sale of contracts and BT Solutions, following business targets associated with customer renewal contracts and other revenue-generating activities with some supervision.

Job Responsibility:

Assists in activities to support the expansion of the existing customer bases, lead generation across website and calls and the usage of BT's products and services, adhering to guidelines and general function policy with some supervision
Performs technical reviews of documentation, administration procedure and filing processes with some supervision
Develops a working level understanding of the assigned customer area processes and follows existing procedures to solve issues
Assists with the creation of custom reporting, metrics, data analysis such as information on customer ordering history and buying patterns, within guidelines and with some supervision
Refers any issues outside of procedures to a more senior sales advisory professional

Requirements:

Collaboration
Negotiation
Contract Management
Customer Service
Relationship Building
Requirements Analysis
Customer Relationship Management
Solution Selling
Decision Making
Growth Mindset
Customer Experience
Inclusive Leadership

Additional Information:

Job Posted:
December 26, 2025

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