Customer Service Support Advisor Job at Plusnet (Kolkata)

Customer Service Support Advisor

The Customer Service Advisor 2 assists customers across all channels, delivering...

Location

India , Gurugram

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Billing
Communication
Complaint Management
Continuous Improvement
Customer Relationship Management
Decision Making
Escalation Management
Growth Mindset
Inclusive Leadership
Information Management

Job Responsibility

Assists in the implementation of specific Customer Service management plans under supervision
Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues
Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team
Assists in the implementation of continuous improvement opportunities to improve the customer service team processes

Customer Service Support Advisor

The Customer Service Advisor 2 assists customers across all channels, delivering...

Location

India , Gurugram

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Billing
Communication
Complaint Management
Continuous Improvement
Customer Relationship Management
Decision Making
Escalation Management
Growth Mindset
Inclusive Leadership
Information Management

Job Responsibility

Assists in the implementation of specific Customer Service management plans under supervision
Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues
Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team
Assists in the implementation of continuous improvement opportunities to improve the customer service team processes

Customer Service Support Advisor

The Customer Service Advisor 2 assists customers across all channels, delivering...

Location

India , Kolkata

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Billing
Communication
Complaint Management
Continuous Improvement
Customer Relationship Management
Decision Making
Escalation Management
Growth Mindset
Inclusive Leadership
Information Management

Job Responsibility

Assists in the implementation of specific Customer Service management plans under supervision
Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues
Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team
Assists in the implementation of continuous improvement opportunities to improve the customer service team processes

Customer Service Support Advisor

The Customer Service Advisor 2 assists customers across all channels, delivering...

Location

India , Kolkata

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Billing
Communication
Complaint Management
Continuous Improvement
Customer Relationship Management
Decision Making
Escalation Management
Growth Mindset
Inclusive Leadership
Information Management

Job Responsibility

Assists in the implementation of specific Customer Service management plans under supervision
Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues
Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team
Assists in the implementation of continuous improvement opportunities to improve the customer service team processes

Customer Service Technical Support Advisor with German

Support major German automotive clients to ensure smooth production of vehicles....

Location

Hungary , Budapest

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Customer Focus: communicate with customers professionally
Teamwork: collaborative with a can-do attitude
Taking Ownership: dedicated and takes initiative
Problem-Solving: proactive in identifying solutions
Eagerness to Learn: passion for continuous improvement
Language Proficiency: fluent in German and English at a professional level
Time Management: ability to manage time and prioritize in a fast-paced environment
Technical Awareness: basic understanding of IT infrastructure and troubleshooting
Familiarity with tools such as SNOW (ServiceNow), Putty, Outlook, and Teams is a plus

Job Responsibility

Maintaining communication with customers and resolvers (B2B relationship)
Informing customers about progress of resolutions
Coordinating resolver teams
Tracking and following up on assigned incidents
Intervening to accelerate resolution process, including escalations

What we offer

Cafeteria package - HUF 600,000/ year
Performance-based bonus
Comprehensive private health care package
Nursery support for mothers returning from maternity
Extended paternity leave: 10+10 day fully paid days
Commuting allowance
Home office allowance
Employee discount opportunities
Highly affordable mobile packages
Employee Assistant Program (financial, lawyer, psychological support)

Fulltime

Customer Service Apprentice - Service Advisor

As a Customer Service Level 3 Apprentice - Service Advisor, you will be the firs...

Location

United Kingdom , Birmingham

Salary:

8.00 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Passion for delivering great customer service
Strong communication skills (verbal, telephone, and face-to-face)
IT literacy, including basic data entry and record-keeping
Basic numeracy and literacy skills
Ability to work as part of a team and support colleagues

Job Responsibility

Provide a friendly and professional first point of contact for service customers
Welcome customers and ensure they understand the service process
Clearly explain any required work on their vehicle, using simple and understandable language
Build strong relationships with customers by delivering excellent service
Contact customers before their visit to confirm appointments and requirements
Keep customers informed throughout the service process
Follow up with customers after their visit to ensure satisfaction and address any concerns
Introduce customers to relevant products and services that may benefit them
Offer additional work where appropriate, explaining its value in a clear and customer-friendly way
Assist with handling paperwork, ensuring accuracy and clarity for customers

What we offer

25 days holiday rising with length of service - plus bank holidays
Access to our online rewards platform giving you cash back and discounts for multiple retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Pension
Enhanced Maternity & Paternity

Fulltime

New

Customer Service Advisor

Customer Service Advisor - TonbridgeSalary: £30,000 Our client, a reputable com...

Location

United Kingdom , Tonbridge

Salary:

30000.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Over two years' experience in customer service, order processing, or administration, ideally within wholesale or distribution
Strong organisational skills with the ability to multitask and prioritise effectively
Calmness under pressure in a fast-paced environment
Excellent verbal and written communication skills
Attention to detail and a proactive approach
Knowledge of office supplies or stationery products is a plus
Experience with sales order systems and Microsoft Office tools

Job Responsibility

Accurately processing customer orders received via phone, email, and online systems
Responding promptly to customer enquiries, complaints, and requests, ensuring service level agreements are met
Collaborating with warehouse and procurement teams to guarantee timely delivery and resolve shipping issues
Monitoring back-order reports and updating customers on potential delays
Pro-actively cross-selling and upselling products in line with promotions
Maintaining and updating customer records in the ERP system (Orderwise)
Providing administrative support to sales teams, including preparing quotes and tracking orders
Recording complaints to support root cause analysis and improve service quality
Ensuring compliance with company policies, including data privacy standards

Fulltime

Customer Service Advisor

Join us at Ardent Credit Services ltd as a Debt Recovery Agent, in our Kirkby, K...

Location

United Kingdom , Liverpool

Salary:

26960.00 - 30388.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills
Understanding of vulnerable customers and how to identify them
Good telephone manner, building rapport with customers
Strong listening skills with the ability to confidently articulate the best outcome for the customer on the spot
Good IT skills, with knowledge of Excel

Job Responsibility

Communicate with customers through incoming and outgoing telephone calls
Support customers to pay off their debts in a practical and affordable way
Understand customers individual circumstances by asking questions ensuring that the customers best interests are met
Work towards KPI's

What we offer

Cycle to Work scheme
Electric Car scheme
Dental and Health Plans
Company Pension
Life Insurance
Colleague Assistance Program
100's of discounts on shopping, days out, restaurants, cinema, holidays and much more
Free on-site parking
Bike storage
Shower facilities

Fulltime

Select Country

Customer Service Support Advisor

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Customer Service Support Advisor

Customer Service Support Advisor

Customer Service Support Advisor

Customer Service Support Advisor

Customer Service Support Advisor

Customer Service Technical Support Advisor with German

Customer Service Apprentice - Service Advisor

Customer Service Advisor

Customer Service Advisor

Our AI answers in your language