Customer Service Support Advisor Job at Plusnet (Kolkata)

Customer Service Advisor

We are currently recruiting on behalf of our client for a Customer Service Advis...

Location

United Kingdom , Raynes Park

Salary:

25000.00 - 32000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills
Warm, friendly, and confident manner when interacting with clients
Accurate, reliable, and professional approach to work
High level of computer literacy
Well-presented, with a smart appearance
Strong sense of initiative and a desire to learn and progress
Team player who thrives in a collaborative environment
Previous experience in a customer-facing role preferred
Must be a non-smoker and non-vaper
Must demonstrate high levels of reliability and discretion

Job Responsibility

Handle client enquiries by phone, email, and live chat with professionalism and warmth
Schedule appointments and bookings accurately and efficiently
Make customer care calls and arrange appropriate follow-up support
Greet clients on arrival and help them feel welcome and at ease
Prepare seminar rooms for training events
Maintain simple spreadsheets with accuracy
Use initiative to support business operations and enhance customer experience

What we offer

On-site parking
Private medical insurance
28 days paid holiday (plus bank holidays)
Supportive and positive workplace culture

Fulltime

Luxury Customer Service Advisor- Fashion

Our client is a luxury fashion brand known for timeless design, modern femininit...

Location

United Kingdom , London

Salary:

13.00 - 15.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a luxury retail, fashion, or e-commerce customer service environment
Strong written and verbal communication skills with a professional and empathetic approach
Proficiency in handling multiple digital channels including LiveChat, WhatsApp, Instagram, and marketplace platforms
Exceptional attention to detail and ability to multitask in a fast-paced environment
Strong understanding of order management systems and courier platforms
A proactive, solution-oriented mindset and a passion for delivering best-in-class customer experiences
Familiarity with luxury customer expectations and brand positioning

Job Responsibility

Respond promptly and thoughtfully to all customer care queries via email, WhatsApp, phone, Instagram, and Live Chat
Deliver exceptional service across the product range, ensuring customer satisfaction and brand loyalty
Maintain a tone of voice that is consistent with the brand
Oversee and coordinate internal stock movements between store and dispatch centres to ensure timely order fulfilment
Liaise with warehouses, couriers, and internal teams to mitigate delivery issues and ensure smooth processing of orders
Administer customer returns and ensure all refunds and stock reconciliation processes are completed accurately and efficiently
Ensure orders via third-party marketplaces are processed in line with partner requirements and time lines
Develop a deep understanding of their product offering to provide tailored advice and support
Manage and support bespoke and Made-To-Order requests in collaboration with relevant internal teams
Deliver personalised customer service that drives repeat business and long-term relationships

Fulltime

Customer Service Advisor

Are you a confident communicator with a passion for building relationships and h...

Location

United Kingdom , Taunton

Salary:

25000.00 - 26000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A natural relationship builder with excellent interpersonal and communication skills
Self-motivated, target-driven, and comfortable working independently
A genuine interest in helping people protect what matters most to them

Job Responsibility

Engaging with new and existing clients to understand their insurance needs
Providing tailored advice and solutions across a range of personal and commercial insurance products
Building long-term relationships through trust, expertise, and proactive communication
Identifying opportunities to grow the client base through networking, referrals, and outreach
Working closely with a supportive team of professionals in a collaborative environment

What we offer

28 days annual leave, plus Bank Holidays
additional day off for your birthday
Group Personal Pension
Bonus Scheme
an array of health and wellbeing benefits
enhanced sick pay and parental leave
support and funding toward study and professional qualification
paid time off for volunteering

Fulltime

Customer Service Advisor

Office Angels are proud to be working with this local business in their search f...

Location

United Kingdom , Ashford

Salary:

12.60 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Experience in managing customer complaints
A positive attitude and the ability to work in a fast-paced environment
Strong organisational skills and attention to detail
Proficiency in using office software and handling multi-line phone systems.

Job Responsibility

Providing comprehensive administrative support across various departmental functions
Logging, monitoring, and ensuring timely follow-up of complaints until resolution
Managing and responding to incoming emails with clarity and professionalism
Drafting and utilising standardised template responses to ensure consistency and efficiency in communication
Engaging with members of the public to uphold and promote our client's reputation for excellence.

Parttime

Customer Service Advisor

Join Our Clients team as a Customer Service Advisor in Chessington! Are you pass...

Location

United Kingdom , Chessington

Salary:

25000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a customer service role
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to work well in a team and independently
Proficiency in using customer service software and Microsoft Office

Job Responsibility

Provide excellent support over the phone and via email, addressing inquiries and resolving issues promptly
Assist with processing orders, returns, and exchanges to ensure a seamless customer experience
Maintain a thorough understanding of our products to effectively assist customers and provide accurate information
Handle customer complaints with empathy and professionalism, striving for swift and satisfactory resolutions
Work closely with other team members to ensure customer queries are resolved efficiently
Keep accurate records of customer interactions and transactions

What we offer

Convenient Location
Supportive Team Environment
Competitive Salary
Great Benefits package

Fulltime

Customer Service Advisor

Are you passionate about providing exceptional customer service? Do you thrive i...

Location

United Kingdom , Chessington

Salary:

25000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a customer service role
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to work well in a team and independently
Proficiency in using customer service software and Microsoft Office

Job Responsibility

Customer Support: Provide excellent support over the phone and via email, addressing inquiries and resolving issues promptly
Order Management: Assist with processing orders, returns, and exchanges to ensure a seamless customer experience
Product Knowledge: Maintain a thorough understanding of our products to effectively assist customers and provide accurate information
Complaint Resolution: Handle customer complaints with empathy and professionalism, striving for swift and satisfactory resolutions
Team Collaboration: Work closely with other team members to ensure customer queries are resolved efficiently
Documentation: Keep accurate records of customer interactions and transactions

What we offer

Convenient Location: The office is easily accessible, with parking available for your convenience
Supportive Team Environment: Work alongside a friendly and motivated team of 8 that values collaboration

Fulltime

Customer Service Advisor

Join Our Team as a Customer Service Advisor! Are you ready to make a difference ...

Location

United Kingdom , Bournemouth

Salary:

14.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

A cheerful disposition and a passion for helping others
Strong communication skills, both verbal and written
A knack for problem-solving and attention to detail
Previous experience in customer service is advantageous, but not mandatory

Job Responsibility

Handling Inbound/Outbound Calls
Processing Invoices and Managing Payments
Setting Up Direct Debits and Tailored Payment Plans
Investigating Account Discrepancies
Supporting Families through Sensitive Estate Matters
Using Systems for Card Payments

What we offer

Free Parking
Training Provided
Supportive Environment
Up to 29 days paid holiday
Access to free eye care vouchers
Access Online Discounts for 1000s of stores and brands
Access to wellbeing platforms
Free access to linked in learning courses

Fulltime

Russian Speaking Customer Service Advisor

You will be joining an exhilarating team providing customer service that is seco...

Location

United Kingdom , Solihull

Salary:

25000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Fluent in Russian and English (spoken and written)
Enjoy speaking with Customers providing an excellent service
Have good IT skills and can learn new systems quickly
Able to prioritise tasks, meeting tight deadlines

Job Responsibility

Working as part of a team of Client Support Coordinators
Supporting Romanian speaking customers via phone and email
On-boarding and set up of new customers
Support clients with VAT and Accounts queries alongside more general requests
Liaising with technical department regarding system and technical queries
Accurately recording all customer communications, interactions, comments, and complaints in the CRM system

What we offer

25 days of holidays to relax and recharge
Company bonus to reward your hard work
Hybrid working arrangements for flexibility
Pension contribution matching to secure your future
Health insurance to keep you feeling your best

Fulltime

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Customer Service Support Advisor

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