Customer Service Support Advisor Job at Plusnet (Kolkata)

Customer Service Support Advisor

The Customer Service Advisor 2 assists customers across all channels, delivering...

Location

India , Gurugram

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Billing
Communication
Complaint Management
Continuous Improvement
Customer Relationship Management
Decision Making
Escalation Management
Growth Mindset
Inclusive Leadership
Information Management

Job Responsibility

Assists in the implementation of specific Customer Service management plans under supervision
Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues
Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team
Assists in the implementation of continuous improvement opportunities to improve the customer service team processes

Customer Service Support Advisor

The Customer Service Advisor 2 assists customers across all channels, delivering...

Location

India , Kolkata

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Billing
Communication
Complaint Management
Continuous Improvement
Customer Relationship Management
Decision Making
Escalation Management
Growth Mindset
Inclusive Leadership
Information Management

Job Responsibility

Assists in the implementation of specific Customer Service management plans under supervision
Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues
Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team
Assists in the implementation of continuous improvement opportunities to improve the customer service team processes

Customer Service Support Advisor

The Customer Service Advisor 2 assists customers across all channels, delivering...

Location

India , Gurugram

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Billing
Communication
Complaint Management
Continuous Improvement
Customer Relationship Management
Decision Making
Escalation Management
Growth Mindset
Inclusive Leadership
Information Management

Job Responsibility

Assists in the implementation of specific Customer Service management plans under supervision
Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues
Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team
Assists in the implementation of continuous improvement opportunities to improve the customer service team processes

Customer Service Support Advisor

The Customer Service Advisor 2 assists customers across all channels, delivering...

Location

India , Kolkata

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Billing
Communication
Complaint Management
Continuous Improvement
Customer Relationship Management
Decision Making
Escalation Management
Growth Mindset
Inclusive Leadership
Information Management

Job Responsibility

Assists in the implementation of specific Customer Service management plans under supervision
Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues
Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team
Assists in the implementation of continuous improvement opportunities to improve the customer service team processes

Customer Service Technical Support Advisor with German

Support major German automotive clients to ensure smooth production of vehicles....

Location

Hungary , Budapest

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Customer Focus: communicate with customers professionally
Teamwork: collaborative with a can-do attitude
Taking Ownership: dedicated and takes initiative
Problem-Solving: proactive in identifying solutions
Eagerness to Learn: passion for continuous improvement
Language Proficiency: fluent in German and English at a professional level
Time Management: ability to manage time and prioritize in a fast-paced environment
Technical Awareness: basic understanding of IT infrastructure and troubleshooting
Familiarity with tools such as SNOW (ServiceNow), Putty, Outlook, and Teams is a plus

Job Responsibility

Maintaining communication with customers and resolvers (B2B relationship)
Informing customers about progress of resolutions
Coordinating resolver teams
Tracking and following up on assigned incidents
Intervening to accelerate resolution process, including escalations

What we offer

Cafeteria package - HUF 600,000/ year
Performance-based bonus
Comprehensive private health care package
Nursery support for mothers returning from maternity
Extended paternity leave: 10+10 day fully paid days
Commuting allowance
Home office allowance
Employee discount opportunities
Highly affordable mobile packages
Employee Assistant Program (financial, lawyer, psychological support)

Fulltime

Customer Service Apprentice - Service Advisor

As a Customer Service Level 3 Apprentice - Service Advisor, you will be the firs...

Location

United Kingdom , Birmingham

Salary:

8.00 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Passion for delivering great customer service
Strong communication skills (verbal, telephone, and face-to-face)
IT literacy, including basic data entry and record-keeping
Basic numeracy and literacy skills
Ability to work as part of a team and support colleagues

Job Responsibility

Provide a friendly and professional first point of contact for service customers
Welcome customers and ensure they understand the service process
Clearly explain any required work on their vehicle, using simple and understandable language
Build strong relationships with customers by delivering excellent service
Contact customers before their visit to confirm appointments and requirements
Keep customers informed throughout the service process
Follow up with customers after their visit to ensure satisfaction and address any concerns
Introduce customers to relevant products and services that may benefit them
Offer additional work where appropriate, explaining its value in a clear and customer-friendly way
Assist with handling paperwork, ensuring accuracy and clarity for customers

What we offer

25 days holiday rising with length of service - plus bank holidays
Access to our online rewards platform giving you cash back and discounts for multiple retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Pension
Enhanced Maternity & Paternity

Fulltime

New

Customer Service Advisor - UAE Account (Instashop)

As a Customer Service Advisor, you will be responsible for managing the customer...

Location

Egypt , Cairo

Salary:

Not provided

Delivery Hero

Expiration Date

Until further notice

Requirements

Bachelor's degree is a must
Customer service experience is a plus
Ability to multitask and handle high call volumes
Effective time management & organizational skills
Exceptional interpersonal and problem-solving skills
Flexible schedule and open to work on a rotational shift basis, including weekends
Genuine care and concern for customer concerns and satisfaction
Strong communication skills in English, both verbal and written

Job Responsibility

Managing the customer’s orders
Ensuring customers receive timely and effective support throughout the order process
Serving as primary point of contact for customers and vendors
Handling calls and messages from customers, partners, and prospects
Providing high quality customer service
Acting as a role model and mentor to Associates and Coordinators
Responsible for floor support and assisting team-leader with complex situations
Collaborating with rider support and merchant teams for timely order delivery
Meeting customer service performance metrics
Supporting partners via calls, emails, chats, and remote IT troubleshooting

What we offer

Diversity and inclusion focus
Accommodations and accessibility support
Preferential consideration for severely disabled applicants with equal qualifications

Fulltime

New

Senior Customer Service Advisor

Join us as Senior Customer Service Advisor at Barclays, to provide resolutions f...

Location

Isle of Man , Douglas

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Strong awareness of risk and control to support the completion of high-value transaction approvals, payment investigations and complaints where risk issues arise
Support leadership with the delivery of service levels, change implementation, driving a culture of continuous improvement whilst supporting colleagues with complex issues and escalations
Support embedment and upskilling of newly recruited colleagues and identify opportunities to become multi-skilled in role to support the delivery of a consistently excellent service across all channels of engagement

Job Responsibility

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels
Collaboration across multiple digital channels to personalise each interaction with a customer
Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support
Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently
Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time
Support teams within the business operations function as needed, including risk management, compliance and collections
Comply with all regulatory requirements and internal policies related to customer care

What we offer

Access to wellness rooms, gyms and mental health support
Inclusive culture
Collaborative Areas
Socialising, sports, community events and volunteering

Fulltime

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Customer Service Support Advisor

Job Description

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